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Dispatch Director Jobs in Virginia (NOW HIRING)

HopeLink Behavioral Health

Dispatcher

Oakton, VA · On-site

$55K - $65K/yr

Teams applications for communications regarding dispatch. * Coordinate with PSAPs regarding ... Ability to exercise excellent independent judgment with minimal direct supervision. * Excellent ...

Liberty University

Transit Dispatcher

Lynchburg, VA · On-site

... the Director of Transit Dept. or Sr. VP of Facilities Management. 3. Must be familiar with the ... Operate two-way radio in dispatch office in accordance with Standard Operating Procedures. 13.

Liberty

Transit Dispatcher

Lynchburg, VA · On-site

... the Director of Transit Dept. or Sr. VP of Facilities Management. 3. Must be familiar with the ... Operate two-way radio in dispatch office in accordance with Standard Operating Procedures. 13.

Henry's Wrecker Service

Dispatcher

Alexandria, VA · On-site

$17 - $19/hr

In conjunction with the Dispatch Support person- Ensures all information necessary (Photos, Vehicle ... Follows instructions, responds to management direct; takes responsibility for own actions; keeps ...

Hampton University

Dispatcher

Hampton, VA · On-site

$20/hr

Examples of Duties Performs duties under the direct supervision of the Communications Supervisor ... Enters data into the Computer Aided Dispatch System (CADS). * Enters into the computer for Virginia ...

Henry's Wrecker Service

Dispatcher

Alexandria, VA · On-site

$17 - $19/hr

... and dispatch effectively. Ø Assist customers in releasing vehicles by following all proper ... direct; takes responsibility for own actions; keeps commitments you have made to the company. Ø ...

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Dispatch Director information

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.
What are the most commonly searched types of Dispatch jobs in Virginia? The most popular types of Dispatch jobs in Virginia are:
What are popular job titles related to Dispatch Director jobs in Virginia? For Dispatch Director jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Dispatch Director jobs in Virginia look for? The top searched job categories for Dispatch Director jobs in Virginia are:
What cities in Virginia are hiring for Dispatch Director jobs? Cities in Virginia with the most Dispatch Director job openings:
Dispatch Director jobs near you

Dispatcher

HopeLink Behavioral Health

Oakton, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.

SUMMARY STATEMENT OF POSITION:

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state-issued data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis.

WHAT WE OFFER:

  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $55,000 - $65,000
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403 (b) retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:

  • Shift Available: Tuesday - Saturday, 3 pm - 11:30 pm EST
  • Fully Remote

PRIMARY DUTIES:

  • Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
  • Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
  • Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field.
  • Monitor the data platform for requests for mobile teams and monitor regional Microsoft
  • Teams applications for communications regarding dispatch.
  • Coordinate with PSAPs regarding available resources for co-response
  • Update state data platform with case updates and dispositions.
  • Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.

ESSENTIAL COMPETENCIES:

  • Adaptability to changes in environment and situations
  • Strong and effective communication skills and accepts criticism and feedback
  • Dependability by following instructions, responds to management direction and keeps commitments
  • Meets attendance punctuality guidelines
  • Maintains emotional self-awareness and manages relationships positively
  • Focuses on solving conflict, not blaming and building interpersonal relationships
  • Contributes to building a positive team spirit and exhibits objectivity and openness to others views

QUALIFICATIONS:

  • High School Diploma or GED
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
  • Experience in telephonic and text crisis management and call center environment.
  • Demonstrated experience in a PSAP or similar environment.
  • Awareness of or experience in the mental health substance abuse treatment systems in Virginia.
  • Ability to exercise excellent independent judgment with minimal direct supervision.
  • Excellent oral and written communication skills, Spanish-speaking bilingual skills a plus

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

We are unable to hire in the following states:

California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming

Apply