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Dispatch Director Jobs in Michigan (NOW HIRING)

County of St. Clair

Communications Officer

Port Huron, MI · On-site

$47.02K - $61.88K/yr

Work is performed under the general direction of the Central Dispatch Director and Deputy Director. SUPERVISORY RESPONSIBILITIES: N/A EXPERIENCE, SKILLS, EDUCATION: High school diploma or G.E.D ...

Metro Cars

Dispatch - Shuttle

Romulus, MI · On-site

$11.25/hr

Perform other duties as directed. Adhere to established company policies, procedures and guidelines ... dispatch computer equipment. Candidates should: Have the ability to work in a structured, fast ...

Metro Cars

Dispatch - Shuttle

Romulus, MI · On-site

$11.25/hr

... director of transportation. • Document complaints, driver incidents, action response to all ... and dispatch computer equipment. Candidates should: • Have the ability to work in a structured ...

Metro Cars

Dispatch - Shuttle

Romulus, MI

... director of transportation. • Document complaints, driver incidents, action response to all ... and dispatch computer equipment. Candidates should: • Have the ability to work in a structured ...

PDQ Parking Inc.

Dispatcher

Romulus, MI

Dispatch drivers based on traffic flow, flight demand, and operational needs * Manage lunches ... Direct customers to the correct parking section and shuttle * Maintain a positive, professional ...

Group 10 Management

Dispatcher

Romulus, MI · On-site

Dispatch drivers based on traffic flow, flight demand, and operational needs * Manage lunches ... Direct customers to the correct parking section and shuttle * Maintain a positive, professional ...

MEDIC 1 AMBULANCE

Dispatcher

Benton Harbor, MI · On-site

$19.92 - $29.43/hr

You would be answering radio traffic from Berrien County Dispatch and directing ambulances to respond to medical calls. Our dispatchers are also responsible for answering the phones, scheduling ...

MEDIC 1 AMBULANCE

Dispatcher

Benton Harbor, MI · On-site

$19.92 - $29.43/hr

You would be answering radio traffic from Berrien County Dispatch and directing ambulances to respond to medical calls. Our dispatchers are also responsible for answering the phones, scheduling ...

MEDIC 1 AMBULANCE

Dispatcher

Benton Harbor, MI

You would be answering radio traffic from Berrien County Dispatch and directing ambulances to respond to medical calls. Our dispatchers are also responsible for answering the phones, scheduling ...

The Salvation Army

Full-Time Dispatcher

Detroit, MI

$17/hr

WhatYou'llDo Dispatch Operations * Route pickup orders toappropriate ProductionAssistants daily ... Maintain open communication with Transportation Supervisor/Director of Operations * Keep supervisor ...

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Dispatch Director information

What are the key skills and qualifications needed to thrive as a Dispatch Director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

How does a Dispatch Director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What does a Dispatch Director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

What are the most commonly searched types of Dispatch jobs in Michigan? The most popular types of Dispatch jobs in Michigan are:
What are popular job titles related to Dispatch Director jobs in Michigan? For Dispatch Director jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Dispatch Director jobs in Michigan look for? The top searched job categories for Dispatch Director jobs in Michigan are:
What cities in Michigan are hiring for Dispatch Director jobs? Cities in Michigan with the most Dispatch Director job openings:
Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in Michigan as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 3% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, and 11% Hybrid job distribution.

Communications Officer

County of St. Clair, MI

Port Huron, MI • On-site

$47.02K - $61.88K/yr

Full-time

Posted 18 hours ago

Job description

Salary : $47,021.00 - $61,876.00 Annually
Location : St. Clair County Central Dispatch Authority
Job Type: FULL TIME HOURLY
Job Number: 26-044
Department: Central Dispatch
Opening Date: 02/27/2026
Closing Date: Continuous
REQUISITION #: 26-044
HOURS: Full Time
OTHER INFORMATION: Open to St. Clair County Employees and the Public
POSITION SUMMARY
Under the direct supervision the Communications Officer will relay information from emergency callers to the proper resources (police, fire, and emergency medical responders). Dispatcher's answer business, emergency, enhanced 9-1-1 and cellular 9-1-1 telephone lines along with Smart 9-1-1 and text 9-1-1. They are responsible for monitoring and dispatching 34 police, fire, EMS agencies within St. Clair County. Communications Officers collect, store, retrieve and disseminate information vital to emergency service operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Receive all incoming calls from the public requesting police, fire, and/or emergency medical assistance.
  • Disseminates emergency information to First Responders in a calm, collective manner.
  • Gather, classify and supplement pertinent information obtained from the caller and enter it into the computer aided dispatch (CAD) system.
  • Determine which response agency is responsible for responding to the call for assistance and dispatches the appropriate units(s).
  • Gives emergency medical instructions, as outlined in protocol, while forwarding information to dispatcher for appropriate services.
  • Must be able to process incoming calls and accurately type simultaneously on the computer to relay all pertinent information to dispatch.
  • Provide emergency assistance to callers until responding emergency units arrive and assume control of the situation.
  • Operate a CAD console equipped with multiple computer terminals, including mapping and aerial photography.
  • Monitor and control a large number of public safety resources throughout St. Clair County.
  • Query and enter information (e.g. stolen articles, wanted persons, missing persons, criminal history checks, etc.) through Michigan's Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) data files.
  • Mitigate multiple situations simultaneously.
  • Conserve the knowledge of location and availability of all field units.
  • Monitors the emergency radio frequencies of public agencies including a civil defense.
  • Transmits information to police vehicles concerning wanted persons, stolen vehicles, hazardous street conditions and other important information.
  • Controls operation of roadblock and major emergency plans and maintains files.
  • Maintains control of all calls received and transmissions made on radio and telephones.
  • Maintains street locations, emergency phone numbers, patrol schedules and other pertinent records.
  • Instructs new personnel on the use of communication equipment
  • Train new Dispatchers and assist Dispatch Supervisors in evaluating the progress and/or performance of employees.
  • Other duties as assigned.
SUPERVISION RECEIVED:
Work is performed under the general direction of the Central Dispatch Director and Deputy Director.
SUPERVISORY RESPONSIBILITIES:
N/A
EXPERIENCE, SKILLS, EDUCATION:
  • High school diploma or G.E.D. required.
  • The ideal candidate will have 1+ years of experience in administrative support, customer service emergency communications, or in a fast paced multi-discipline environment.
  • Ability to demonstrate humility and diligence in day to day operations
  • Ability to multi-task using multiple computer programs, radio frequencies and phone lines
  • Ability to learn and retain local geography, water ways, and landmarks
  • Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly; communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.
  • Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.
  • Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.

ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS;
  • Ability to demonstrate predictable, reliable, and timely attendance.
  • Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
  • Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.
  • Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.
  • Ability to use discretion and maintain sensitive and confidential information.
  • Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
  • Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.
  • Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
  • Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required. Proficiency may be tested.

CONDITIONS OF EMPLOYMENT:
  • Prior to starting employment, the candidate must complete a satisfactory background check. The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
  • Prior to employment must successfully pass an extensive criminal background check including, but not limited to, a comprehensive physical evaluation, psychiatric evaluation and hearing test with regard to the listed job functions.
  • Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.
  • Must be 18 years of age or older.
  • Must successfully complete CTO training within 6-9 months of date of hire.
  • Must be willing to work rotating shifts, nights, weekends and holidays.
  • Must meet all LEIN and NCIC security requirements as a terminal operator.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
  • Department operates on a 24 X 7; 365 day schedule
  • Work 12 hour shifts; Must be willing to work overtime
  • Prolonged exposure to high stress situations.
  • Office environment--shared work areas.
  • Close proximity to other workers.
  • Sudden changes in activity levels (from one extreme to another).
  • Prolonged exposure to intense activity.
  • Seriousness of work ranges from mundane to life threatening.
  • Lunch and breaks periods cannot be scheduled.
  • No smoking facility.
  • Eyesight corrected to 20/20 and ability to distinguish colors.
  • Hearing in both ears not less than 40db.
  • Ability to listen and speak by telephone and two-way radio.
  • Finger and wrist dexterity suitable for typing, keying data into computers, filing reports and handwriting.
  • Ability to sit and stand for prolonged periods of time.
  • Speak to others to convey information effectively.
  • Hear and understand information presented through spoken words and sentences.
  • Specific vision requirement includes close vision, distance vision, color and depth perception.
  • Use hands to operate a computer, handle materials and operate equipment.
  • Push or pull carts, reach with hands and arms forward, above and below shoulder level.
  • Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.
  • Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.
  • Stand and walk, climb stairs.
  • The noise level in the work environment is above average with many interruptions

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.
St. Clair County offers a robust benefits package. Benefits can be found

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