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How much do director patient experience jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a director patient experience do?

A Director of Patient Experience leads initiatives to improve patient satisfaction, engagement, and overall healthcare quality. They analyze patient feedback, implement service improvements, and collaborate with medical teams to enhance care delivery. Their role often includes training staff, developing policies, and ensuring a compassionate, patient-centered approach. By fostering a positive healthcare environment, they help improve patient outcomes and organizational reputation.

What are some typical challenges faced by a director patient experience and how are they addressed?

A Director Patient Experience often faces the challenge of aligning staff at all levels with patient-centered care initiatives while managing varying expectations from patients, families, and clinical teams. Adapting to rapidly changing patient needs and balancing operational constraints with quality improvement goals can also be demanding. These challenges are typically addressed through collaboration, data-driven strategy implementation, ongoing staff training, and regular feedback collection to identify areas for improvement. Building strong relationships across departments and maintaining clear communication channels are essential to creating a culture of excellence in patient experience.

What are the key skills and qualifications needed to thrive in the director patient experience position?

To thrive as a Director Patient Experience, you need a solid background in healthcare administration, patient relations, and experience leading cross-functional teams, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient satisfaction measurement tools like Press Ganey, HCAHPS survey platforms, and CRM systems is often necessary. Exceptional interpersonal, communication, and problem-solving skills help you drive organizational change and foster a patient-centered culture. These abilities are crucial for successfully improving patient outcomes, satisfaction levels, and overall service quality in healthcare organizations.

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What are the most commonly searched types of Patient Experience jobs?

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Director Patient Experience jobs near you
Infographic showing various Director Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director, Patient Experience Data & Analytics

Emerus

Remote

Full-time

Re-posted 15 days ago

Emerus rating

5.7

Company rating: 5.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The Director, PX Data & Analytics is an analytical and technical expert responsible for transforming patient experience (PX) data into actionable insights that drive performance across markets and hospitals. This role oversees the full lifecycle of data-including collection, administration, validation, advanced analysis, and reporting-while ensuring the integrity, scalability, and reliability of data systems. The Director enables data-driven decision-making through analytics at scale and ensures full compliance with CMS HCAHPS regulatory requirements and reporting.
This leader manages the enterprise PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines, while ensuring precision in timely regulatory submissions, audit readiness, and cross-system reporting. In close partnership with IT, Clinical Informatics, ETL teams, Revenue Cycle, and survey vendor, the Director leads survey data integration, safeguards data integrity, and drives survey impact root-cause analyses. The role also designs and maintains technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights that enhance experience of care outcomes.
Essential Job Functions
Data
  • Direct regulatory patient experience data and survey operations, including vendor coordination, survey governance, data validation, CMS HCAHPS readiness, and compliance with CMS survey reporting requirements.
  • Lead production and validation of daily, weekly, monthly, and quarterly survey data submissions for performance and CMS HCAHPS reporting, ensuring consistent and successful delivery of data.
  • Design and implement technical tracking systems for submission status, error logs, deadlines, and CMS feedback to ensure timely, compliant survey data transmissions. Partner with the survey vendor to streamline and automate workflows, improving efficiency and reducing CMS HCAHPS program risk.
  • Partner with IT, Data Engineering, Clinical Informatics, and ETL teams to standardize technical survey data architecture, workflows, and data feeds, ensuring strong configuration management, error remediation, and enterprise data integrity. Serve as an SME on coding changes, EHR and registration workflows, and systems impacting survey data.
  • Manage CMS-required and vendor-required audits, including validation of missing discharge dates, delayed submissions, reporting failures, eligibility discrepancies, and compliance correction. Ensure alignment with CMS HCAHPS and vendor specifications and requirements. Partner with corporate departments to remediate for successful and accurate reporting.
  • Support configuration and implementation of new survey programs for new hospital openings, partnering with corporate departments such as EPMO, Marketing, etc., and coordinating with survey vendor for testing and certifying data file formats and SFTP.
  • Develop and maintain technical documentation, data dictionary, and standardized operating procedures (SOPs) covering data flows, system configurations, encounter mapping, CMS survey requirements, and system discharge data processes to ensure accurate eligibility assessment, coding validation, data submission, and issue resolution.

Analytics
  • Lead enterprise and market-level analytics, identifying performance trends, variation, emerging patient dissatisfaction patterns, and priority improvement areas; translate findings into actionable insights and strategic recommendations for executive, operational, and clinical leadership, integrating patient comments, brand/reputation data, and operational metrics.
  • Design and implement predictive analytic approaches to identify early indicators of patient dissatisfaction, service breakdown trends, and high reliability opportunities, partnering with leaders to analyze and interpret data insights.
  • Lead daily/monthly/quarterly survey data reporting supporting board of directors, executives, and markets providing leadership visibility into gap to goals, improvement opportunities and variation impacting loyalty.
  • Upload daily performance scores data to enterprise reporting platforms (i.e., PowerBI) with direct governance of data dashboards, ensuring data refresh reliability and data reporting accuracy.
  • Administer and optimize patient experience survey vendor platform to support organizational and market standardized and custom data reporting, dashboards, queries, and analyses.
  • Manage survey vendor platform governance and user access, including permissions, data security standards, account administration, and coordination with IT and vendor partners.
  • Develop standardized enterprise data reporting mechanisms to support consistent KPI measurement, transparency, and accountability across the organization.
  • Design and maintain internal automated patient experience dashboards and self-service reporting tools that improve leader accessibility, usability, and real-time visibility of performance metrics and scores.
  • Lead organizational training and adoption efforts related to patient experience analytics tools, reporting, and platforms, including education for leaders and teams on dashboard utilization, data interpretation, and other capabilities.

Other Job Functions
  • Attend staff meetings or other company sponsored or mandated meetings as required
  • Perform additional duties as assigned
  • Ability to work off-hours and on call when required

Basic Qualifications
  • Bachelor's degree in Data Analytics, Healthcare Informatics, Healthcare Data Science or related field required.
  • 8-10 years of progressive experience:
    • Healthcare data analytics and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures)
    • Data engineering, data governance, or data management
    • Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey)
    • Demonstrated experience leading enterprise analytics initiatives and cross-functional projects

Strongly Preferred Qualifications:
  • Master's degree in Healthcare Management, Data Analytics, Healthcare Informatics, Healthcare Data Science or related field.

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