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Director Implementation Jobs (NOW HIRING)

Reliance Matrix

Sup. - Client Implementation

Schaumburg, IL · On-site

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Pittsburgh, PA · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Boston, MA · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Cincinnati, OH · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Houston, TX · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Schaumburg, IL · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Bloomington, MN · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

King Of Prussia, PA · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Milwaukee, WI · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

Rsli

Sup. - Client Implementation

Tampa, FL · On-site +1

$80K - $107K/yr

He/she will drive the process through a combination of direct involvement, partnership with the ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

RELX

Implementation Director

Washington, DC

The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our ...

Cotiviti

Implementation Director

Overview The Implementation Director will guide the delivery of services and technology to one or more clients by planning, supporting and / or managing implementation activities from pre-sales ...

Outpost

Implementation Director

Seattle, WA · Remote

We're seeking a Director of Implementation to own site deployments end-to-end. You'll bring deep expertise in install project management (scheduling and coordinating the installer and technician ...

Points North

Director of Implementation

Minneapolis, MN · On-site

$135K - $155K/yr

Points North is looking for an experienced and results-driven Implementation Director to own the successful delivery of our technology to our WageIQ and Certified Payroll Reporting clients. The ...

CareXM

Director of Implementation

$125K/yr

CareXM is seeking a Director of Implementation to serve as a core leader within our operational and customer delivery organization. This role has ownership over the strategy, execution, and ...

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Director Implementation information

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$39K

$103.5K

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How much do director implementation jobs pay per year?

As of Jun 16, 2026, the average yearly pay for director implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are some typical challenges a Director Implementation might face, and how are they addressed?

A Director Implementation often encounters challenges such as coordinating cross-functional teams, managing competing priorities, and ensuring projects stay on schedule and within budget. Addressing these challenges involves proactive risk management, clear communication channels, and the ability to adapt quickly to unforeseen obstacles. The role typically collaborates closely with clients, internal technical teams, and senior leadership to align expectations and deliver solutions efficiently. Successful Directors of Implementation use their experience and leadership to keep teams motivated and projects on track, ensuring high-quality results for both the company and its clients.

What are the key skills and qualifications needed to thrive in the Director Implementation position, and why are they important?

To thrive as a Director Implementation, you need strong project management skills, in-depth knowledge of implementation methodologies, and a degree in business, information technology, or a related field. Experience with project management software such as Jira or Asana, as well as certifications like PMP or Six Sigma, is highly valued. Outstanding leadership, problem-solving abilities, and excellent communication are critical soft skills for guiding teams and engaging stakeholders. These competencies are essential to ensure seamless delivery of complex projects, foster team alignment, and achieve client satisfaction.

What does a Director of Implementation do?

A Director of Implementation oversees the deployment of products, services, or systems, ensuring they are successfully integrated into client operations. They manage project timelines, coordinate cross-functional teams, and develop strategies to enhance efficiency and customer satisfaction. This role requires strong leadership, problem-solving, and communication skills to align internal teams with client expectations. They also monitor performance metrics and optimize processes for continuous improvement.

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Director Implementation jobs near you

Sup. - Client Implementation

Reliance Matrix

Schaumburg, IL • On-site

$80K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Reliance Matrix rating

8.0

Company rating: 8.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

146th of 261 rated insurance

Job description

Job Responsibilities and Requirements
The Supervisor - Client Implementation will be responsible for the have Supervisory Accountability over a designed group of Implementation Specialists supporting the RSL Account Implementation processes specific in their assigned regions. This includes accountability for the successful new case installation of RSL accounts and IEB (Matrix) services. He/she will drive the process through a combination of direct involvement, partnership with the Account Management team, National Practice Leaders and Sales, and work in collaboration to help influence and collaborate internal partners (field support/service resources. They will support and oversee the mentorship, training and team guidance support responsibilities for their regional teams. They will work in conjunction with their regional counterpart on case assignments, process and procedural updates and case load assignments and balance. The Supervisor - Client Implementation will carry a limited case load of highly complex or high exposer accounts.
Implementation:
  • Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ensure successful implementation, enrollment and ongoing support for assigned clients / territories.
  • Lead a limited block of highly complex new client installation calls for assigned policyholders/ sales offices (including Accounts-assigned clients).
  • Proactively communicate to the policyholder to ensure appropriate setup and understanding of RSL systems, tools and processes, including (but not limited to) billing, contracts and web tools.
  • Create and deliver new policyholder administrative kits in an accurate and timely manner.
  • Identify, research and coordinate the resolution of client-level issues for new clients.
  • Coordinate fulfillment, tracking, billing, and inventory process for all enrollment communication materials.
  • Interface with IS and the RSO Service team to develop solutions to broker and client's specific needs, and to proactively communicate/document potential issues.
  • Work with marketing and other business partners to ensure appropriate delivery of products and services.

Process Improvement:
  • Report to the Director, Implementation and supports the continued refinement and management of the Account Implementation process, to increase process effectiveness and ensure client satisfaction.
  • Work to develop, enhance and manage to specific, reportable implementation metrics in accordance with the goals and requirements of the organization.
  • Support the creation and maintenance of all applicable supporting tools on the Company intranet, ensuring easy and ongoing access to the most current materials and tools.
  • Influence and/or advocate for cross-functional process improvements and accountability to improve client perceptions.
  • Influence cross-functional departments, as necessary, in order to ensure successful implementations and superior client service.

Leadership:
  • Supports the performance development of their Regional Team; engages team members in talent management and development opportunities, and builds a positive and respectful work environment.
  • Drives the implementation and measurement of "best practices" to continually enhance the team's efficiency and effectiveness.
  • Models and drives company values in the departments.

Required Knowledge, Skills, Abilities and/or Related Experience
  • Bachelors Degree (BS/BA)
  • 5 years of related experience, including client/implementation management, preferably in an employee benefits organization
  • Life and Health license desirable
  • Experience with and comfort utilizing group benefits claims/eligibility and report systems is desirable.
  • Proven success influencing remote staff and cross-functional resources.
  • Strong knowledge of group disability, life insurance and other employee benefits (AHIP, LOMA, or CEBS preferred).
  • Excellent presentation, influencing and written/verbal communication skills.
  • Proficient in Microsoft Office products and ability to master applicable RSL and Matrix systems and processes.
  • Proven ability to deal with tight deadlines and excellent analytical and problem solving skills.

The expected hiring range for this position is $80,640.00 - $107,660.00 annually for work performed in the primary location (Schaumburg, IL). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
  • Volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:
  • Integrity
  • Empowerment
  • Compassion
  • Collaboration
  • Fun

EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Hybrid #LI-MR2

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