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Director Implementation Jobs in Toronto, ON (NOW HIRING)

Forma.ai

Director, SPM Implementation

Toronto, ON · On-site

Director, SPM Implementation About the Team The Customer Operations team partners with new and existing customers to implement and optimize the company's platform, ensuring clients maximize the ...

Lifeworks

Implementation Manager

Toronto, ON

CA$70K - CA$119K/yr

Provides ongoing and timely feedback to the Implementation Director or Client Services Manager of any team related issues * Provides coaching and training to Implementation team members as needed

Air-tek

Implementation Consultant

Toronto, ON · On-site

Overview As an Implementation Consultant, you will help our airline clients to implement our ... help direct development of client-specific integration components where necessary * Design and ...

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Director Implementation information

What are some typical challenges a director implementation might face, and how are they addressed?

A Director Implementation often encounters challenges such as coordinating cross-functional teams, managing competing priorities, and ensuring projects stay on schedule and within budget. Addressing these challenges involves proactive risk management, clear communication channels, and the ability to adapt quickly to unforeseen obstacles. The role typically collaborates closely with clients, internal technical teams, and senior leadership to align expectations and deliver solutions efficiently. Successful Directors of Implementation use their experience and leadership to keep teams motivated and projects on track, ensuring high-quality results for both the company and its clients.

What are the key skills and qualifications needed to thrive as a director implementation?

To thrive as a Director Implementation, you need strong project management skills, in-depth knowledge of implementation methodologies, and a degree in business, information technology, or a related field. Experience with project management software such as Jira or Asana, as well as certifications like PMP or Six Sigma, is highly valued. Outstanding leadership, problem-solving abilities, and excellent communication are critical soft skills for guiding teams and engaging stakeholders. These competencies are essential to ensure seamless delivery of complex projects, foster team alignment, and achieve client satisfaction.

What does a director implementation do?

A Director of Implementation oversees the deployment of products, services, or systems, ensuring they are successfully integrated into client operations. They manage project timelines, coordinate cross-functional teams, and develop strategies to enhance efficiency and customer satisfaction. This role requires strong leadership, problem-solving, and communication skills to align internal teams with client expectations. They also monitor performance metrics and optimize processes for continuous improvement.

What are popular job titles related to Director Implementation jobs in Toronto, ON? For Director Implementation jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Director Implementation jobs in Toronto, ON look for? The top searched job categories for Director Implementation jobs in Toronto, ON are:
Director Implementation jobs near you
Infographic showing various Director Implementation job openings in Toronto, ON as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% In-person job distribution.

Director, SPM Implementation

Forma.ai

Toronto, ON • On-site

Full-time

Re-posted 28 days ago

Job description

Director, SPM ImplementationAbout the Team

The Customer Operations team partners with new and existing customers to implement and optimize the company's platform, ensuring clients maximize the revenue-driving potential of their sales compensation programs. The team leads complex implementations, drives operational excellence, and continuously evolves Sales Performance Management (SPM) processes through data-driven insights and scalable platform solutions.

As a Director of Implementation, you will lead the strategic direction of implementation and customer onboarding across a portfolio of enterprise customers. You will oversee implementation teams, guide architectural design of customer solutions, and collaborate closely with Product, Engineering, and Revenue teams to ensure the platform evolves in alignment with customer needs and business priorities.

If you're passionate about building high-performing teams, driving customer impact through data and technology, and shaping the future of sales operations, we'd love to hear from you.

What You'll Be DoingLeadership & Strategy
  • Define and lead the implementation strategy and operational framework for onboarding and scaling customer deployments.
  • Build, mentor, and lead a high-performing implementation team, establishing best practices, processes, and standards for delivery excellence.
  • Partner with executive leadership to align customer implementation strategy with company growth and product roadmap priorities.
  • Establish KPIs and success metrics for implementation performance, customer outcomes, and operational efficiency.
Customer & Stakeholder Leadership
  • Serve as a senior strategic advisor to executive and senior client stakeholders, guiding customers on how to optimize their sales compensation programs and operational processes.
  • Oversee a portfolio of complex and enterprise customer relationships, ensuring successful implementations, renewals, and long-term value realization.
  • Develop a deep understanding of each client's business model, revenue strategy, and sales performance management framework.
Platform Architecture & Implementation Oversight
  • Guide the architectural design of customer implementations, translating complex data structures, business rules, and compensation models into scalable platform configurations.
  • Oversee the design of commission engine architecture, rules logic, and data pipelines to support accurate and scalable compensation processes.
  • Ensure implementations adhere to best practices for data architecture, governance, and system scalability.
Cross-Functional Collaboration
  • Partner closely with Product and Engineering leadership to translate customer needs and implementation insights into product improvements and new platform capabilities.
  • Influence the product roadmap by advocating for features that drive automation, scalability, and improved customer outcomes.
  • Collaborate with Sales, Customer Success, and Revenue Operations teams to ensure a seamless customer lifecycle experience.
Sales Performance Management Expertise
  • Act as a thought leader in Sales Performance Management (SPM), advising customers on best practices for:
    • incentive compensation plan design
    • quota setting
    • crediting rules
    • commission operations
    • payroll processes
  • Identify opportunities to improve and modernize customer SPM processes through automation and analytics.
What We're Looking For
  • Education or background in Engineering, Commerce, Mathematics, Statistics, or a related analytical field
  • 8-12+ years of relevant experience, including leadership experience in implementation, consulting, revenue operations, or analytics-driven SaaS environments
  • Experience with Sales Incentive Compensation or Sales Performance Management (SPM) platforms
  • Proven experience building and leading implementation or customer operations teams in a SaaS or enterprise technology environment
  • Strong experience working with large datasets and complex data architectures
  • Deep understanding of system workflows, data modeling, and platform configuration
  • Strong analytical mindset with the ability to translate business needs into scalable technical solutions
  • Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
  • Excellent organizational, communication, and executive presentation skills
    Advanced proficiency with Excel and analytical tools for data profiling, segmentation, and modeling

Additional Job Info:

  • This position is for an existing vacancy

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