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Desktop Manager Jobs in Raleigh, NC (NOW HIRING)

AA2IT

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

Hardware support - break/fix (Dell laptops/desktops/tablets) * Asset tracking/shipping * Asset returns (data-wipe & process for disposal) Top 2 Required Skills: * Break/fix and imaging * PC ...

NCSU

Linux Desktop Support

Raleigh, NC · On-site

Manage user accounts, permissions, and access rights on Linux desktop systems. * Monitor system backups and perform archival of data as users leave or systems are replaced. * Monitor system ...

NCSU

Linux Desktop Support

Raleigh, NC

Manage user accounts, permissions, and access rights on Linux desktop systems. * Monitor system backups and perform archival of data as users leave or systems are replaced. * Monitor system ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

$19.75 - $25/hr

Desktop Support Analyst Location: Raleigh NC Duration: 12+ Months Client: Direct Client . Required Skills Skilled in different types of computer hardware, software, peripherals and components ...

Infojini Inc

Desktop Support

Raleigh, NC

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ... Project Management - Ability to lead projects that require directing the work of others and with ...

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Desktop Manager information

See Raleigh, NC salary details

$18.7K

$74.5K

$112.3K

How much do desktop manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop manager in Raleigh, NC is $74,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $85,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What are the most commonly searched types of Desktop jobs in Raleigh, NC? The most popular types of Desktop jobs in Raleigh, NC are:
What are popular job titles related to Desktop Manager jobs in Raleigh, NC? For Desktop Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Raleigh, NC look for? The top searched job categories for Desktop Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Manager jobs? Cities near Raleigh, NC with the most Desktop Manager job openings:
Desktop Manager jobs near you
IT Desktop Support Engineer

IT Desktop Support Engineer

Bell and Howell

Durham, NC • On-site

Full-time

Posted 24 days ago

Bell And Howell rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

16th of 137 rated electronics manufacturers

Job description

About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Position Title: IT Desktop Support Engineer
Location: Durham, NC - onsite
Job Summary:
The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and basic network issues. This role focuses on troubleshooting, resolving common technical problems, and delivering high-quality customer service. Work is performed under general supervision with established procedures, and complex issues are escalated to senior IT staff or specialized teams as needed.
Job Responsibilities
  • Respond to and resolve end-user support requests through the IT ticketing system (incidents and service requests)
  • Troubleshoot common hardware, software, and connectivity issues for desktops, laptops, mobile devices, and peripherals
  • Provide remote and in-person support to users as needed
  • Perform user account administration in Active Directory and Entra ID, including account creation and deactivation, password resets, group membership and role assignments, access provisioning and deprovisioning, and support for onboarding and offboarding processes; assist with multi-factor authentication (MFA) setup and troubleshooting, and perform basic access reviews to ensure appropriate permissions
  • Escalate complex or unresolved issues to senior technicians or specialized IT teams following established procedures
  • Assist with device setup, imaging, provisioning, and deployment using Microsoft Intune, including Windows Autopilot enrollment, application deployment, configuration profile assignment, compliance policy checks, and basic troubleshooting of managed endpoints (MDM) for desktops and mobile devices
  • Install, configure, and maintain standard software applications and operating systems
  • Perform routine maintenance tasks such as updates, patches, and basic system checks
  • Track and manage IT assets, including hardware inventory and equipment assignments
  • Document issues, resolutions, and processes clearly and accurately in the IT ticketing system
  • Follow IT policies, procedures, and security standards at all times
  • Participate in an on-call rotation or after-hours support as scheduled
  • Support team projects and assist with departmental initiatives as assigned

Supervisory Responsibilities
  • None

Competencies (Skills, Knowledge, and Abilities)
  • Basic to intermediate knowledge of desktop and mobile computing devices and operating systems (Windows, macOS)
  • Foundational understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
  • Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint)
  • Exposure to Microsoft Intune and modern device management concepts (MDM, Autopilot, compliance policies) preferred
  • Strong troubleshooting and problem-solving skills
  • Strong communication and customer service skills with a user-focused mindset
  • Ability to follow procedures, documentation, and IT policies consistently
  • Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
  • Willingness to learn new technologies and develop technical skills
  • Ability to work independently on routine tasks and escalate appropriately when needed

Education and Experience
  • Associate degree in Information Technology, Computer Science, or related field or equivalent combination of education and experience
  • 2-5 years of experience in IT support, help desk, or technical support role preferred
  • Experience supporting end users in a corporate environment is a plus
  • Basic experience troubleshooting hardware, software, and mobile devices required
  • Familiarity with remote support tools (e.g., Remote Desktop, TeamViewer) preferred
  • Exposure to Active Directory, Entra ID, or Microsoft 365 administration preferred
  • Certifications such as CompTIA A+ or Microsoft Fundamentals are a plus but not required

Physical Requirements:
  • Ability to sit, stand, and use a computer for extended periods
  • Ability to lift and move equipment up to 50 pounds
  • Ability to travel occasionally (up to 10%)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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