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Desktop Manager Jobs in Raleigh, NC (NOW HIRING)

Infojini Inc

System Administrator

Durham, NC · On-site

Experience with SCCM desktop management suite. * Experience in maintaining and configuring UCS Blades. * Experience in maintaining EMC storage and fiber interconnect switches. * Experience in ...

Stefanini Group

Sr. Deskside Technician

Wendell, NC · On-site

$16.75 - $21.25/hr

Inventory management of IT assets * Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to identify root cause. * Repair and replace faulty components ...

Stefanini Group

Sr. Deskside Technician

Wendell, NC · On-site

$16.75 - $21.25/hr

Inventory management of IT assets * Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to identify root cause. * Repair and replace faulty components ...

Infojini Inc

system administrator

Raleigh, NC · On-site

... SCCM desktop management suite Experience in maintaining and configuring UCS Blades. Highly desired Current technical certification (MCSA Windows Server 2008/2012, VMware VCP5/VCDX6) Additional ...

Belcan

Deskside Technician (IT)

Clayton, NC · On-site

$23 - $25/hr

Use Active Directory and Exchange Management Console for managing users, groups, and computers. * Reimage laptops, desktops and thin clients as needed following company policy. * Installation of ...

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Desktop Manager information

See Raleigh, NC salary details

$18.7K

$74.5K

$112.3K

How much do desktop manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for desktop manager in Raleigh, NC is $74,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $85,100.00 per year, depending on experience, location, and employer.

What are the highest paying manager jobs?

High-paying manager roles include executive positions such as Chief Executive Officer, Chief Operating Officer, and Vice President, which often require extensive experience and advanced degrees. Other well-compensated managerial roles include IT managers, finance managers, and sales directors, especially in large organizations or specialized industries. Salaries vary based on industry, location, and company size, with top executives earning significantly higher compensation packages that may include bonuses and stock options.

What job makes $10,000 a month without a degree?

A Desktop Manager typically earns less than $10,000 a month, but high-level IT roles such as network architects or cybersecurity consultants can reach or exceed this income level without requiring a traditional degree, often relying on certifications, experience, and technical skills. These roles usually involve managing complex systems, troubleshooting, and security protocols in enterprise environments.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the role of a desktop manager?

A desktop manager oversees the management and maintenance of computer desktops within an organization, ensuring hardware and software are functioning properly. They may coordinate updates, troubleshoot issues, and implement security protocols, often using management tools and supporting end-users. Strong technical skills and knowledge of IT policies are essential for this role.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior IT managers, project directors, or consultants in fields like finance, law, or technology. These positions typically require extensive experience, advanced skills, certifications, and often involve consulting, contract work, or leadership responsibilities. Earnings depend on industry, location, and individual expertise.
What are the most commonly searched types of Desktop jobs in Raleigh, NC? The most popular types of Desktop jobs in Raleigh, NC are:
What are popular job titles related to Desktop Manager jobs in Raleigh, NC? For Desktop Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Raleigh, NC look for? The top searched job categories for Desktop Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Manager jobs? Cities near Raleigh, NC with the most Desktop Manager job openings:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,525 per year, or $35.8 per hour.
Director Infrastructure & Operations (Desktop)

Director Infrastructure & Operations (Desktop)

First-Citizens Bank & Trust Company

Raleigh, NC

Other

Posted 29 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.
The IT Infrastructure & Operations Director is responsible for leading the Bank's desktop technical operations, infrastructure, and associated teams. This role ensures the performance, reliability, security, and cost-effectiveness of enterprise infrastructure, including software, hardware and related tools. The position provides strategic leadership, operational oversight, and technical expertise while managing and developing a high-performing IT organization supporting critical business and regulatory needs.
This role manages an organization of approximately 20 associates, with 3-4 direct reports, and partners closely with business stakeholders, vendors, and senior leadership.
Responsibilities
Infrastructure & Operations Leadership
  • Provide oversight for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services.
  • Lead associate teams responsible for daily technical operations and long-term infrastructure stability.
  • Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness.
  • Guide teams through the resolution of complex technical incidents and escalations.
  • Ensure infrastructure solutions are scalable, resilient, and aligned with overall operational needs.

Strategy & Business Alignment
  • Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements.
  • Partner with internal business leaders to understand needs and translate them into effective technical solutions.
  • Develop and maintain strong relationships with vendors, service providers, and external partners.
  • Lead and execute infrastructure-related initiatives, continuous improvement efforts, and modernization programs.

Management & Leadership
  • Set clear expectations and accountability to achieve departmental and organizational goals.
  • Manage budget planning, forecasting, and resource allocation for infrastructure and operations.
  • Develop, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance.
  • Recruit, coach, develop, and evaluate management and technical staff.
  • Foster a supportive, inclusive, and performance-driven team environment focused on professional growth.

Technical Expertise & Governance
  • Serve as a technical and strategic advisor to senior management on infrastructure and operations matters.
  • Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services.
  • Oversee identity and access management, security controls, vulnerability management, and system hardening as required.
  • Ensure compliance with financial services regulatory requirements, security standards, and internal controls.
  • Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions.

Qualifications
Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management
Preferred Skills & Experience
  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, security controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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