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Desktop Coordinator Jobs in Raleigh, NC (NOW HIRING)

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... setup coordination, training, asset recovery, and secure data handling. * Deliver white-glove ...

Infojini Inc

System Administrator

Durham, NC · On-site

... desktop infrastructure. Responsibilities : • manage and configure application and system ... coordinating Cúram product service pack and product upgrades • responsible for hardware ...

Infojini Inc

System Administrator

Durham, NC

... desktop infrastructure environments, deploying patches etc. This position will support NC FAST ... This position is also responsible for hardware environment configuration, coordination of multiple ...

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All JobsDesktop JobsDesktop Coordinator JobsDesktop Coordinator Jobs in Raleigh, NC

Desktop Coordinator information

See Raleigh, NC salary details

$12

$27

$51

How much do desktop coordinator jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for desktop coordinator in Raleigh, NC is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $31.30 per hour, depending on experience, location, and employer.

What is the difference between Desktop Coordinator vs IT Support Specialist?

AspectDesktop CoordinatorIT Support Specialist
Required CredentialsTypically an associate degree or relevant certificationsOften requires certifications like CompTIA A+ or Network+
Work EnvironmentOffice settings, supporting desktop hardware/softwareHelp desks, technical support centers, or on-site
Employer & Industry UsageBusinesses, educational institutions, government agenciesIT firms, corporate IT departments, tech support services

The Desktop Coordinator primarily manages desktop hardware and software within an organization, focusing on coordination and maintenance. In contrast, an IT Support Specialist provides technical support and troubleshooting for a broader range of IT issues. Both roles require similar certifications and work environments, but their scope and responsibilities differ slightly, with the Desktop Coordinator more focused on coordination and asset management.

What skills are needed for desktop support?

Desktop Coordinators need strong technical skills in troubleshooting hardware and software issues, proficiency with operating systems like Windows and macOS, and knowledge of networking fundamentals. Good communication skills and the ability to prioritize tasks are also important for providing effective support in a fast-paced environment.

What is a desktop coordinator?

A desktop coordinator is a professional responsible for managing and maintaining computer systems, hardware, and software within an organization. They often troubleshoot technical issues, coordinate equipment setup, and ensure smooth operation of desktop environments, typically using tools like ticketing systems and remote support software.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and familiarity with tools like ticketing systems. It can serve as a stepping stone to more advanced IT roles, requiring basic technical knowledge and good communication skills.

What are the main challenges a Desktop Coordinator might face when managing multiple support requests simultaneously?

A Desktop Coordinator often handles several support tickets at once, which can make prioritization a key challenge. Balancing urgent issues, such as system outages, with routine maintenance or user requests requires strong organizational skills and effective communication. Coordinators must also manage expectations and keep stakeholders informed about progress. Leveraging ticketing systems, setting clear priorities, and collaborating closely with IT team members can help manage this workload efficiently.

What are the key skills and qualifications needed to thrive as a Desktop Coordinator, and why are they important?

To thrive as a Desktop Coordinator, you need solid knowledge of computer hardware, operating systems, and troubleshooting, typically supported by a degree in IT or relevant experience. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Professional are highly valued. Excellent problem-solving, communication, and organizational skills help you manage multiple support requests and deliver quality service. These skills ensure efficient technical support, minimize downtime, and enhance user productivity in business environments.
What are the most commonly searched types of Desktop jobs in Raleigh, NC? The most popular types of Desktop jobs in Raleigh, NC are:
What job categories do people searching Desktop Coordinator jobs in Raleigh, NC look for? The top searched job categories for Desktop Coordinator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Coordinator jobs? Cities near Raleigh, NC with the most Desktop Coordinator job openings:
Desktop Coordinator jobs near you
Infographic showing various Desktop Coordinator job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $56,532 per year, or $27.2 per hour.
Desktop Services Engineer

Desktop Services Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Posted 15 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Services Engineer


On behalf of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Durham, NC.


Desktop Services Engineer Job Details


Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


DUTIES AND RESPONSIBILITIES:


Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:


Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.


Managing returns on warranted parts and systems


Packaging and shipping replacement parts to customers


Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers


May participate in development of information technology and infrastructure projects


Installing, supporting and troubleshooting approved desktop software


Performing planned maintenance, moves, adds and changes


Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)


Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel


Exercises judgment with defined procedures and practices to determine appropriate action


Creating and maintaining images for standard systems


Recommends hardware and software solutions, including new acquisitions and upgrades


Demonstrates good judgment in selecting methods and techniques for obtaining solutions


Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures


Requires little day-to-day supervision


Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:


Consulting with the Service Desk on support calls


Able to communicate highly technical information to both technical and non-technical personnel


Providing Case status updates to management and end-users


Providing phone support and diagnostics to remote customers


Participating in training programs designed to educate customers about basic and specialized applications


Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support


Desktop Services Engineer Mandatory Skills


A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred


2-4 years or more of related experience preferred SPECIAL CONDITIONS: (Travel, work environment, physical demands, certificates, licenses etc..)


Strong customer service skills


Reliability and a strong sense of responsibility


Ability to work independently and take ownership


Solid technical and analytical skills required


Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers


Knowledge of supported Microsoft Windows operating systems


Experience with Active Directory administration


Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office


  Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities


Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues


Associate's Degree or equivalent experience required


Ability to travel as required.


Ability to lift 50lbs (printers, desktop machines, etc).


Desktop Services Engineer Start Date


ASAP


Desktop Services Engineer Assignment Length


6+ months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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