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Desktop Associate Jobs in Raleigh, NC (NOW HIRING)

Belcan

Deskside Technician (IT)

Clayton, NC

$23 - $25/hr

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various ... Associates degree preferred or combination of equivalent experience (3 years) and certifications.

Belcan

Deskside Technician (IT)

Clayton, NC · On-site

$23 - $25/hr

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various ... Associates degree preferred or combination of equivalent experience (3 years) and certifications.

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All JobsDesktop Associate JobsDesktop Associate Jobs in Raleigh, NC

Desktop Associate information

See Raleigh, NC salary details

$15

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$30

How much do desktop associate jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for desktop associate in Raleigh, NC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $24.09 per hour, depending on experience, location, and employer.

What jobs pay 10,000 a month without a degree?

For a Desktop Associate, earning $10,000 a month without a degree is uncommon, as this role typically offers lower wages. High-paying jobs that can reach this level often require specialized skills, certifications, or experience, such as sales, real estate, or certain tech roles like software development or IT consulting. These positions may also involve commission or performance-based pay structures.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or ownership of a business, and may involve long hours or high responsibility levels.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues. They troubleshoot problems, install and configure equipment, and may support end-users in an office environment, often using tools like remote support software and maintaining documentation of issues and solutions.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What skills are needed for desktop support?

Desktop support professionals need strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems like Windows and macOS, and familiarity with networking concepts. Good communication skills and the ability to work under pressure are also important for effectively assisting users and resolving problems quickly.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Raleigh, NC? The most popular types of Desktop jobs in Raleigh, NC are:
What are popular job titles related to Desktop Associate jobs in Raleigh, NC? For Desktop Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Raleigh, NC look for? The top searched job categories for Desktop Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Associate jobs? Cities near Raleigh, NC with the most Desktop Associate job openings:
Desktop Associate jobs near you
Desktop Services Engineer

Desktop Services Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Posted 26 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Services Engineer  


On behalf of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Durham, NC.


Desktop Services Engineer Job Details


This person will be supporting upper level management. Must have previous experience supporting VP's and above. Sr Leadership support experience is a must!


In this role you will provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities:


Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.


Managing returns on warranted parts and systems


Packaging and shipping replacement parts to customers


Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers


May lead the development of information technology and infrastructure projects


Installing, supporting and troubleshooting approved desktop software


Performing planned maintenance, moves, adds and changes


Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)


Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel


Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades


Demonstrates good judgment in selecting methods and techniques for obtaining solutions


Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures


Troubleshooting and resolving intermediate LAN connectivity incidents


Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:


Consulting with the Service Desk on support calls


Able to communicate highly technical information to both technical and non-technical personnel


Providing Case status updates to management and end-users


Providing phone support and diagnostics to remote customers


Participating in training programs designed to educate customers about basic and specialized applications


Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support


Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction


Analyzes problem trends and develops ideas to achieve problem resolution


Desktop Services Engineer Mandatory Skills


Must have prior experience supporting senior leadership


Ability to work independently and take ownership


Solid technical and analytical skills required


Ability to manage IT / Desktop initiatives and organize projects


Thorough knowledge of supported Microsoft Windows operating systems


Intermediate Experience with Active Directory administration


Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office


Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities


Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues


Associate's Degree or equivalent experience required


A+ Certification recommended


MCTS, MCITP, MCPD, MCM preferred


MCSA, MCSD and MCSE preferred


ITIL Certification preferred


4-6 years or more of related experience preferred


Desktop Services Engineer Start Date


ASAP


Desktop Services Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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