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Desktop Associate Jobs in Raleigh, NC (NOW HIRING)

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... desktop issues (hardware / software / access / security / business applications) • Support a wide ... Associate or Bachelor's degree in MIS or Computer Science • High school diploma or equivalent ...

Rise Capital

IT Senior Systems Administrator

Raleigh, NC · Hybrid

$73K - $100K/yr

This is a hands-on role that combines desktop support, systems administration, and network ... Education & Certifications · Associate's degree in Computer Science, Information Technology, or ...

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Desktop Associate information

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$30

How much do desktop associate jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for desktop associate in Raleigh, NC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $24.09 per hour, depending on experience, location, and employer.

What is the highest paying desk job?

For a Desktop Associate, the highest paying desk jobs typically include roles such as IT Manager, Network Administrator, or Systems Analyst, which require technical skills, certifications, and experience. These positions often offer higher salaries due to increased responsibilities and specialized knowledge in managing computer systems and networks.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues in an organization. They troubleshoot problems, install and configure systems, and may use tools like remote support software to resolve user issues efficiently.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What jobs pay 4000 a week without a degree?

For a Desktop Associate, earning $4,000 a week without a degree is uncommon, as this role typically offers lower wages. High weekly earnings at this level are more often found in specialized fields such as sales, real estate, or skilled trades that may require certifications or experience rather than formal degrees. These roles often involve commission, bonuses, or performance-based pay structures.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What jobs pay 500,000 a year in the US?

While most desktop associate roles do not pay $500,000 annually, high-level executive positions in technology companies, such as Chief Technology Officers or senior IT executives, can reach or exceed this income level, especially with bonuses and stock options. These roles typically require extensive experience, advanced skills, and leadership responsibilities in large organizations.
What are the most commonly searched types of Desktop jobs in Raleigh, NC? The most popular types of Desktop jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Associate jobs? Cities near Raleigh, NC with the most Desktop Associate job openings:
Desktop Associate jobs near you
Customer Service Professional II - Windows

Customer Service Professional II - Windows

Computer World Services

Morrisville, NC • On-site

Full-time

Re-posted 2 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II - Windows who is responsible for providing intermediate to advanced technical support for Windows-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, while ensuring timely resolution of service requests and maintaining high levels of customer satisfaction.
The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to efficient service delivery, system reliability, and continuous improvement of IT support processes.
Key Tasks & Responsibilities
Technical Support & Troubleshooting
  • Provide Tier 2-3 support for Windows desktops, laptops, and related peripherals.
  • Diagnose and resolve hardware, software, and operating system issues.
  • Troubleshoot problems related to enterprise applications, email systems, and directory services (e.g., Active Directory).
  • Support installation, configuration, and updates of Windows operating systems and applications.
  • Escalate complex issues to higher-level support when necessary.
  • Support setup, deployment, and maintenance of Windows-based systems.
  • Verify system functionality and ensure compliance with organizational standards.
  • Update and maintain asset records in ITSM/ITAM systems (e.g., ServiceNow).
  • Assist with inventory tracking and equipment lifecycle activities.

Customer Service & End-User Support
  • Provide support via phone, email, web, and in-person channels.
  • Respond to and resolve incidents and service requests in accordance with SLAs.
  • Communicate clearly with users regarding issue status and resolution steps.
  • Maintain a high level of customer satisfaction through professional service delivery.
  • Document solutions and contribute to knowledge base articles.

Service Management & Documentation
  • Accurately document incidents, requests, and resolutions in ITSM tools.
  • Follow established processes for incident, request, and change management.
  • Assist in tracking and reporting service metrics such as resolution time and ticket volume.
  • Support compliance with IT policies, procedures, and security requirements.

Collaboration & Support
  • Work closely with Help Desk, MAC teams, warehouse, and other IT support groups.
  • Assist with deployments, relocations, and refresh projects.
  • Provide guidance to Tier 1-2 support staff as needed.
  • Participate in team meetings, training, and process improvement initiatives.

Required Skills & Competencies
  • Experience troubleshooting hardware and software issues
  • Familiarity with Active Directory and enterprise applications
  • Experience with system imaging and deployment tools
  • Strong customer service and communication skills
  • Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications
  • ITIL Foundation certification
  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in federal or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support

Required Skills & Competencies
  • Strong knowledge of Windows operating systems and desktop environments
  • Experience troubleshooting hardware and software issues
  • Familiarity with Active Directory and enterprise applications
  • Experience with system imaging and deployment tools
  • Strong customer service and communication skills
  • Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications
  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in federal or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support

Education & Experience
Education
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field
    (or equivalent experience)

Experience
  • 3-5 years of experience in IT support or desktop support
  • Experience supporting Windows operating systems in an enterprise environment
  • Experience with Tier 2-3 troubleshooting preferred

Certifications
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications
  • ITIL certification preferred.

Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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