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Desktop Associate Jobs in Raleigh, NC (NOW HIRING)

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... desktop issues (hardware / software / access / security / business applications) • Support a wide ... Associate or Bachelor's degree in MIS or Computer Science • High school diploma or equivalent ...

Net Friends, Inc.

IT Expert - Tier 1

Durham, NC · On-site

$45K - $50K/yr

Experience using remote control software to provide desktop support * Experience organizing and ... Two-year associate degree OR 2+ years related experience and/or training, specifically service ...

Net Friends, Inc.

IT Expert - Tier 1

Durham, NC · On-site

$45K - $50K/yr

Experience using remote control software to provide desktop support * Experience organizing and ... Two-year associate degree OR 2+ years related experience and/or training, specifically service ...

WakeMed

Systems Engineer

Raleigh, NC · On-site

... and Desktop, Imprivata SSO, PowerShell. The Systems Engineer is a technical expert in one or more ... EOE Licensure Not Applicable Education Associate's Degree Preferred Experience 6 Years Information ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Associate degree in related IT field is highly preferred (extensive experience and multiple ... Experience supporting a virtual desktop infrastructure (VDI), thin clients, and thick clients ...

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Desktop Associate information

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$15

$22

$30

How much do desktop associate jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for desktop associate in Raleigh, NC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $24.09 per hour, depending on experience, location, and employer.

What jobs pay 10,000 a month without a degree?

For a Desktop Associate, earning $10,000 a month without a degree is uncommon, as this role typically offers lower wages. High-paying jobs that can reach this level often require specialized skills, certifications, or experience, such as sales, real estate, or certain tech roles like software development or IT consulting. These positions may also involve commission or performance-based pay structures.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or ownership of a business, and may involve long hours or high responsibility levels.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues. They troubleshoot problems, install and configure equipment, and may support end-users in an office environment, often using tools like remote support software and maintaining documentation of issues and solutions.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What skills are needed for desktop support?

Desktop support professionals need strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems like Windows and macOS, and familiarity with networking concepts. Good communication skills and the ability to work under pressure are also important for effectively assisting users and resolving problems quickly.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
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What cities near Raleigh, NC are hiring for Desktop Associate jobs? Cities near Raleigh, NC with the most Desktop Associate job openings:
Desktop Associate jobs near you
Proton IT Helpdesk

Proton IT Helpdesk

The Reynolds and Reynolds Company

Raleigh, NC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Reynolds and Reynolds rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

77th of 191 rated software companies

Job description

Position Description
*This is a remote position*
*Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

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About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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