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Customer Success Program Manager Jobs (NOW HIRING)

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

EMARKETER

Customer Success Manager

New York, NY

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

Melio

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Melio

Customer Success Manager

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Box

Scaled Customer Success Manager

San Francisco, CA · On-site

Partner with Marketing and Box Consulting to operationalize customer success programs that require ... Familiarity with CRM hygiene and reporting is required. Box lives its values, with community and in ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Support onboarding activities and implementation efforts for new customers and programs * Help ...

Auvik Networks

We also have programs designed to help you take the next steps you want for your career. * You want ... As a Manager of one of Auvik's Customer Success teams, you'll lead and mentor a team of Customer ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

Octagos

$110 - $120/hr

Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Participate in strategic customer programs, feedback sessions, training initiatives, and industry ...

talentpluto

Customer Success Manager

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

Medput

Customer Success Manager

Manhattan, NY

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

Swbc

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

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Customer Success Program Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.
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What job categories do people searching Customer Success Program Manager jobs look for?

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Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Empyra Inc.

WI • On-site

$85 - $110/hr

Other

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:

Key Responsibilities
  • Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
  • Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
  • Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
  • Work closely with the sales team to identify opportunities for cross‑selling.
  • Collaborate with the product development team to ensure customer feedback is incorporated into product development.
  • Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
  • Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
  • Proactively monitor customer health and identify risks before they become escalations.
  • Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Develop and implement strategies to reduce customer churn and increase customer retention.
  • Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
Qualifications
  • 3+ years in an enterprise software customer success role
  • Excellent analytical and problem‑solving skills
  • Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
  • Proven record of achieving high levels of customer satisfaction and customer retention
  • Demonstrated ability to build and maintain strong relationships with clients
  • Strong customer service skills and ability to handle customer escalations
  • Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Bachelor’s degree in business administration, Marketing, Communications, or related field
  • Experience in the state/local government case management/CRM industry is preferred
  • Self‑driven to manage customer success
  • Competitive salary & bonuses
  • Health, dental, and vision insurance
  • 401k
  • Opportunities for professional development
  • Collaborative and dynamic work environment

If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!

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