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Customer Success Manager Edtech Jobs (NOW HIRING)

Justworks

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Customer Success Manager Lead the way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

Ready Rebound

Customer Success Manager

Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...

RB Global Inc.

Customer Success Manager

Norwalk, CT · On-site

Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Cerby

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Workana

Customer Success Manager

Customer Success Manager Masttro is the global leader in wealth technology for aggregating, visualizing, and managing complex portfolios across all asset classes, jurisdictions, currencies, and ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Sendoso

Customer Success Manager

Customer Success Manager We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers.

Hack The Box

Customer Success Manager

New York, NY · Remote

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

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Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager edtech jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

More about Customer Success Manager Edtech jobs
What cities are hiring for Customer Success Manager Edtech jobs? Cities with the most Customer Success Manager Edtech job openings:
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Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Antithesis Operations LLC

Vienna, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Antithesis
We provide a platform that helps engineering teams find and fix bugs that traditional testing methods miss. Antithesis runs entire systems in a deterministic simulation, breaks them in every way imaginable, and hands engineers a root cause analysis and perfect reproduction, allowing them to debug faster and ship code with more confidence.
The rise of AI-generated code has made this work more urgent than ever. AI Agents can write code faster than any human, but speed doesn't matter if the output is buggy, stuck in review, or issues are slipping through undetected. The verification bottleneck is real, and it's growing. This is exactly the problem Antithesis exists to solve. We've been quietly reinventing how the world thinks about software reliability, and we're just getting started.
We're well-funded, deeply technical, and building a platform that tackles one of the most complex yet important problems in modern software engineering. If that sounds like fun to you, let's talk.
The Opportunity
Antithesis is not a traditional SaaS product, and this is not a traditional Customer Success role.
Our customers are software engineers, engineering managers, architects, and technical leaders. They are adopting a fundamentally different approach to software testing and reliability engineering. Success requires more than implementation. It requires changes to workflows, processes, testing strategies, and engineering habits.
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed Engineers, Product, and Account Management to ensure customers achieve meaningful outcomes and realize long-term value from the platform.
This role sits at the intersection of technology, customer success, and organizational change. The strongest candidates will be technically credible, customer-focused, and skilled at helping teams adopt new ways of working.
About the Customer Success Manager position
As a Customer Success Manager at Antithesis, you are responsible for customer adoption, value realization, customer health, and long-term success.
You will serve as the primary post-sale relationship owner for your customers, helping them navigate onboarding, operational adoption, stakeholder alignment, workflow integration, and ongoing value realization. You will partner closely with Forward Deployed Engineers who lead technical implementation and consulting engagements, while Account Managers own commercial strategy, renewals, and expansion opportunities.
Your role is to help customers achieve outcomes.
That means understanding what success looks like for each customer, building a plan to achieve it, identifying obstacles, driving accountability, and helping engineering organizations integrate Antithesis into how they build, test, and release software.
You will also play an important role in shaping the future of the product by translating customer experiences, adoption challenges, and feedback into actionable insights for Product and Engineering.
Travel is expected periodically for customer meetings, workshops, and strategic engagements.
As a Customer Success Manager at Antithesis you will be responsible for:
  • Leading Customer Onboarding and Operationalization: Guide customers through onboarding in partnership with Forward Deployed Engineering, ensuring successful implementation, clear success criteria, and a path to long-term adoption and value realization.
  • Driving Product Adoption: Help customers successfully adopt Antithesis by aligning the platform to their goals, driving engagement, removing adoption barriers, and supporting the integration of Antithesis into their engineering workflows.
  • Driving Value Realization: Partner with customers to define success, measure outcomes, and demonstrate the value delivered through the Antithesis platform.
  • Monitoring Customer Health and Managing Risk: Monitor customer health, identify risks early, and proactively develop plans to improve adoption, address challenges, and drive long-term customer success.
  • Proactively Managing Customer Relationships: Serve as the primary post-sale relationship owner for assigned accounts, building trusted relationships with engineers, engineering leaders, and executive stakeholders.
  • Developing and Executing Customer Success Plans: Create and manage customer success plans that define goals, milestones, responsibilities, and success metrics while helping customers stay on track toward desired outcomes.
  • Leading Quarterly Business Reviews (QBRs): Lead QBRs that demonstrate value delivered, review progress against goals, align stakeholders, and establish priorities for future success.
  • Capturing and Communicating Product Feedback: Gather customer feedback and communicate insights to Product and Engineering teams to help inform product direction and improve the customer experience.
  • Developing Customer Advocacy: Cultivate customer advocates through references, testimonials, case studies, speaking opportunities, and participation in customer advisory programs.
  • Facilitating Cross-Functional Collaboration: Partner closely with Forward Deployed Engineering, Product, Support, and Account Management teams to deliver a coordinated and successful customer experience.
  • Managing Escalations: Act as the primary customer advocate during critical issues, coordinating communication and resolution efforts across internal teams.
Our ideal Customer Success Manager will have:
  • 10+ years of professional experience, ideally within software, infrastructure, developer tooling, or high-growth technology companies.
  • 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Account Management, or similar customer-facing roles within a B2B technology company.
  • Strong technical proficiency with the ability to understand complex software systems and engage credibly with engineering teams.
  • Strong understanding of software development, testing, DevOps, cloud infrastructure, or distributed systems concepts.
  • Experience driving adoption of complex technical products within engineering organizations.
  • Experience helping customers operationalize new technologies and workflows.
  • Experience developing success plans and guiding customers toward measurable outcomes.
  • Ability to influence stakeholders and drive accountability without direct authority.
  • Strong communication, relationship-building, facilitation, and problem-solving skills.
  • Ability to navigate ambiguity and operate effectively in a fast-moving environment.
  • Ability to travel up to 25%.
Preferred Qualifications:
  • Former software engineer, solutions architect, technical account manager, or similarly technical customer-facing professional.
  • Experience working with developer tools, infrastructure platforms, observability products, testing platforms, cloud technologies, databases, or distributed systems.
  • Experience leading organizational change, technology adoption, or workflow transformation initiatives.
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline.

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