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Customer Success Manager Edtech Jobs in New York

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Sweep

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

Customer Success Manager Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. As a Customer Success Manager ...

Cedato

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results. We ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Daybreak Health

Customer Success Manager

New York, NY · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...

New

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

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Cities in New York with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Manager

Lawyer.com

Basking Ridge, NJ • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.
Requirements
  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse portfolio of clients, and their success with our products.
  • A communications or marketing degree is preferred

    • Benefits
    • Very competitive salary and bonuses
    • Stock options
    • Generous vacation policy including up to 8 weeks long service leave.
    • Medical, dental and vision healthcare insurance
    • Health-oriented work environment including sit/stand electric desks/treadmills.
    • Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
    • Streamlined management reporting and decision making

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