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Customer Success Manager Edtech Jobs in New York

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $125/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $100/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed ...

Cutover

Customer Success Manager

Manhattan, NY · On-site

$25K - $30K/mo

Customer Success Manager An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location:

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

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Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in New York as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

Scout.com

Manhattan, NY • On-site

Other

Re-posted 6 days ago

Job description

Customer Success Manager

Scout is the AI-native operating system for schools. Our first product, Scout SIS, is a student information system (SIS). At its core, the SIS is a database for schools to store student and staff data. Every school has an SIS, but it's one of the lowest NPS products in the history of software. Legacy players like PowerSchool are multibillion-dollar, rent-extracting companies that squeeze every dollar they can out of schools by locking them into long-term contracts for products that require significant hidden add-on fees to function properly. We're trying to change that by automating complex back-office workflows across data validation, legal compliance, and government reporting.

We believe that having a highly efficient back-office with access to an interoperable data store will enable school districts to offer the highest quality of instruction to students, and our OS will enable an ecosystem of next-gen edtech software companies to flourish.

Scout is backed by Reach Capital, Rethink Education, Y Combinator, and YC founders including Dan Carroll (Clever), Jinal Jhaveri (SchoolMint), Justin Wenig (Coursedog / Starbridge), Pasha Rayan (Forage / a1base), Will Drevno (Drapr), Kevin Bai & Victor Cardenas (Slash).

About the Role

We're hiring our first Customer Success Manager to help build out Scout's customer service function. This is a true founding CSM role with direct access to the Co-Founders, where your voice, ideas, and execution will materially shape how Scout grows.

What You'll Do
  • Maintain relationships with Scout schools, ensuring that they're getting the service they need to keep their schools running
  • Respond directly to, and triage, parent, teacher and student reported issues
  • Keep customers updated on new Scout feature releases
  • Travel to visit customers in person and ensure they're satisfied with Scout
  • Distill common issues and requests across customers, and surface those insights to the product team
  • Maintain Scout's knowledge base, and ensure customers can find the help they need quickly
  • Automate Scout's customer issue resolution to maintain prompt response times as the company scales
  • Report directly to the CTO / Co-Founder, with regular access to leadership decisions, strategy discussions, and product direction
  • Collaborate closely with founders, product, implementation, and sales to turn early wins into long-term reference customers
What We're Looking For
  • 1-3+ years of customer success experience
  • Experience in enterprise SaaS customer success is strongly preferred
  • Strong organizational skills
  • A good product sense
  • Comfortable operating with ambiguity and shaping the playbook
  • Ownership mindset and willingness to wear multiple hats
Bonus Points
  • Prior experience as an early or first CSM hire
  • Experience in SIS, EdTech, or compliance-driven software

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