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Customer Success Manager Edtech Jobs (NOW HIRING)

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Cypress HCM

Customer Success Manager

DE · Remote

Customer Success Manager Location: Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$100 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60 - $70/hr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports Technology, Sports & Recreation * Employee Type Full Time Exempt * Required Degree 4 Year Degree * Manage ...

IDT

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Sweep

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

Customer Success Manager Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. As a Customer Success Manager ...

Lever Demo 2

Customer Success Manager

Arlington, TX · On-site

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

$120 - $190/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

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Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager edtech jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

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Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Azeus Convene

Remote

Full-time

Posted 5 days ago

Job description

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
  • Report to the Regional Manager and Head of Global Customer Success
  • Manage assigned client accounts and ensure timely and effective account follow-through.
  • Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
  • Build and maintain strong relationships with existing clients within the assigned region.
  • Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
  • Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
  • Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.

Qualifications
  • 1-3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
  • Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
  • Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
  • Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
  • Experience using CRM systems is an advantage.

Apply