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Customer Success Manager Edtech Jobs (NOW HIRING)

Trak Group

Customer Success Manager

Mason, OH · Hybrid

Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Doss

Customer Success Manager

San Francisco, CA · Hybrid

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

RCRM Onboarding

Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution tailored for recruitment and headhunting/executive search firms. Trusted by agencies in over 100 countries ...

Case Status

Customer Success Manager

Charleston, SC

Customer Success Manager Reports to: Customer Success Team Manager Organization: Customer Success We're looking for a high-energy Customer Success Manager (CSM) to be the champion of our Enterprise ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

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Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager edtech jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

More about Customer Success Manager Edtech jobs
What cities are hiring for Customer Success Manager Edtech jobs? Cities with the most Customer Success Manager Edtech job openings:
What states have the most Customer Success Manager Edtech jobs? States with the most job openings for Customer Success Manager Edtech jobs include:
What job categories do people searching Customer Success Manager Edtech jobs look for? The top searched job categories for Customer Success Manager Edtech jobs are:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Trak Group

Mason, OH • Hybrid

Other

Posted 20 days ago

Job description

Job Description Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Job Description: Overview: We are seeking a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services.

This role involves building strong relationships, understanding customer needs, and driving customer satisfaction and retention. Key Responsibilities: - Develop and maintain strong, long-lasting relationships with customers. - Serve as the primary point of contact for all customer inquiries and issues.

- Identify customer needs and work collaboratively with internal teams to provide effective solutions. - Monitor customer usage and engagement to identify potential areas for improvement. - Conduct regular check-ins and business reviews with customers to ensure their goals are being met.

- Implement and manage customer success plans to drive satisfaction and loyalty. - Act as a customer advocate within the company, providing feedback to improve products and services. - Analyze customer data to identify trends and areas for improvement in customer experience.

- Collaborate with sales and marketing teams to drive customer engagement and growth. Required Skills: - Strong interpersonal and communication skills. - Ability to understand and articulate customer needs.

- Problem-solving and conflict resolution capabilities. - Experience in customer relationship management. - Data analysis and reporting skills.

- Ability to work independently and as part of a team. - Proficiency in customer success management software and tools. - Detail-oriented with excellent organizational skills.

Qualifications: - Bachelor's degree in Business, Marketing, or related field. - Minimum of 3 years of experience in customer success, account management, or a related role. - Proven track record of driving customer satisfaction and retention.

- Familiarity with CRM systems and software applications. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development.

- Collaborative and supportive work environment. Application Process: Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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