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Customer Success Manager Edtech Jobs in Atlanta, GA

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Valsoft Corp

Customer Success Manager

Duluth, GA · On-site

$80 - $120/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long‑term value ...

Valsoft Corp

Customer Success Manager

Atlanta, GA · On-site

$70 - $100/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Stratix Corporation

Customer Success Manager

Norcross, GA · On-site

$80 - $130/hr

Position Summary Stratix is seeking strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable Stratix's largest customers to fully utilize Stratix ...

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Customer Success Manager Edtech information

See Atlanta, GA salary details

$31.3K

$79.9K

$134.6K

How much do customer success manager edtech jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager edtech in Atlanta, GA is $79,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $95,200.00 per year, depending on experience, location, and employer.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Atlanta, GA?

For Customer Success Manager Edtech jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Atlanta, GA look for?

The top searched job categories for Customer Success Manager Edtech jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Success Manager Edtech jobs?

Cities near Atlanta, GA with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $79,879 per year, or $38.4 per hour.

Customer Success Manager

Valsoft Services

Duluth, GA • On-site

Other

Re-posted 22 days ago

Job description

About US
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
  • Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
  • Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
  • Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
  • Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
  • Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
  • Help customers define, measure, and achieve value from the company's products and services.
  • Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
  • Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
  • Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
  • Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
  • Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
  • Contribute to the development and continuous improvement of customer success processes, standards, and best practices.
Required Qualifications
  • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
  • Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
  • Demonstrated experience managing customer renewals and supporting retention efforts.
  • Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
  • Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
  • Strong verbal, written, and interpersonal communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
  • Ability to work cross-functionally and influence internal teams in support of customer outcomes.
  • Proficiency with CRM platforms and related customer management tools.
  • Preferred Experience
  • Prior experience in a B2B software, technology, solutions, or services environment.
  • Prior experience work in Government and/or Healthcare.
  • Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
  • Experience conducting executive business reviews and success planning with customers.
  • Familiarity with customer success methodologies, health scoring, and value realization frameworks.
  • Knowledge, Skills, and Abilities
  • Strong customer relationship management and account management capabilities.
  • Ability to balance customer advocacy with business objectives.
  • Strong analytical and problem-solving skills.
  • Ability to identify commercial opportunities while maintaining a customer-centric approach.
  • Ability to manage sensitive customer situations with professionalism and sound judgment.
  • High degree of initiative, accountability, and collaboration.

#Qmatic

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