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Customer Success Manager Edtech Jobs (NOW HIRING)

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

RB Global Inc.

Customer Success Manager

Norwalk, CT · On-site

Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...

Privy

Customer Success Manager

Customer Success Manager Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ...

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Convey LLC

Customer Success Manager

Denver, CO · On-site

Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

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Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager edtech jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

More about Customer Success Manager Edtech jobs
What cities are hiring for Customer Success Manager Edtech jobs? Cities with the most Customer Success Manager Edtech job openings:
What states have the most Customer Success Manager Edtech jobs? States with the most job openings for Customer Success Manager Edtech jobs include:
What job categories do people searching Customer Success Manager Edtech jobs look for? The top searched job categories for Customer Success Manager Edtech jobs are:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Boutique Recruiting

Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Position Title: Customer Success Manager
Salary Range: $70,000 - $80,000 + Annual Bonus / DOE
The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients. The CSM ensures customers maximize the value of the platform by providing exceptional support, strategic guidance, and proactive account management throughout the research procurement lifecycle. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where problem-solving, communication, and relationship management are critical.
Customer Success Manager Responsibilities:
  • Serve as the primary point of contact for an assigned portfolio of pharmaceutical and biotech customers.
  • Build trusted relationships with key stakeholders, acting as a strategic advisor on products, services, and best practices.
  • Conduct regular check-ins to understand customer goals, gather feedback, and identify opportunities for increased platform adoption.
  • Maintain high levels of customer satisfaction while supporting long-term account growth and retention
  • Respond promptly to customer inquiries related to the platform, procurement processes, suppliers, orders, and system functionality.
  • Troubleshoot customer issues from initial inquiry through resolution, coordinating with internal teams as needed.
  • Manage escalations with professionalism, ensuring timely communication and follow- through
  • Prioritize competing requests while maintaining excellent service levels across multiple customer accounts
  • Lead customer onboarding and training sessions for new users and procurement teams.
  • Educate customers on platform capabilities, purchasing workflows, supplier engagement, and best practices.
  • Develop customer resources and provide ongoing education to increase adoption and utilization of the marketplace

Customer Success Manager Requirements:
  • Bachelor's degree or equivalent experience
  • 3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role
  • Exceptional written and verbal communication skills
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Excellent problem-solving and critical thinking abilities
  • Demonstrated ability to build relationships with customers and internal stakeholders.
  • Experience managing complex customer issues through resolution.
  • Proficiency with CRM platforms and Microsoft Office or Google Workspace.

Benefits:
  • Annual performance bonus, typically ranging from $3,000-$5,000 based on seniority and individual performance
  • Medical, dental, and vision insurance 5% employee / 90% dependents
  • 401(k) via Vanguard with a 3% company match
  • Flexible vacation policy
  • Flexible PTO
  • Fully remote work environment

If you are a driven customer success professional who wants to build a career, take ownership of meaningful client relationships, and grow with an innovative company, apply today!
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About Boutique Recruiting

Sourced by ZipRecruiter

We are a team with shared goals; mindfully placing candidates in the workforce to successfully fulfill their career ambitions while encouraging a sense of purpose and value. We have created a new kind of placement firm — one that values connection, personalization, commitment, impact, boldness and achievement. At Boutique Recruiting, our clients, candidates and employees are at the heart of our success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Diego, CA, US

Year founded

2014

Social media

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