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Customer Satisfaction Manager Jobs (NOW HIRING)

VP Management

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... management to maintain the highest level of customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for advancement within the company • Comprehensive benefits ...

VP Management

Guest Satisfaction Specialist

Princeton, WV · On-site

$13.25 - $17.50/hr

... management to maintain the highest level of customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for advancement within the company • Comprehensive benefits ...

VP Management

Guest Satisfaction Specialist

Princeton, WV

$13.25 - $17.50/hr

... management to maintain the highest level of customer satisfaction. Compensation & Benefits: • Competitive salary • Opportunities for advancement within the company • Comprehensive benefits ...

EnerSys

Customer Service Manager

Largo, FL · On-site

This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and ...

Podium

AI Customer Success Manager - SMB

Lehi, UT

You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What you will be doing: * Serve as the primary post-sales point of contact for a ...

Eaton

Customer Service Manager - Aerospace

Camarillo, CA · On-site

$112K - $130K/yr

Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations ...

∙ Elijah House Foundation

$17.10 - $17.60/hr

Key responsibilities include ensuring customer satisfaction, managing store employees, and handling financial transactions. Candidates should possess strong interpersonal skills, organizational ...

TekSky

Store manager

Southfield, MI · On-site

The Store Manager will be responsible for overseeing daily store operations, ensuring customer satisfaction, managing staff, and maintaining inventory. Additional responsibilities include ...

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Customer Satisfaction Manager information

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How much do customer satisfaction manager jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer satisfaction manager in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What does a Customer Satisfaction Manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What jobs pay 4000 a week without a degree?

A Customer Satisfaction Manager typically earns less than $4,000 weekly, but some high-level sales, real estate, or entrepreneurial roles can reach or exceed that income without requiring a degree. These positions often rely on experience, sales skills, or business acumen and may involve commission or performance-based pay. However, such high earnings are uncommon and usually require significant expertise or a strong network.

What qualifications are needed for a CSM role?

A Customer Satisfaction Manager (CSM) typically needs a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and customer service experience, often supported by familiarity with customer relationship management (CRM) tools. Certifications such as Certified Customer Service Professional (CCSP) can enhance qualifications.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is the role of a customer satisfaction manager?

A customer satisfaction manager oversees a company's efforts to meet customer expectations and improve service quality. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with teams to implement improvements, often using tools like surveys and CRM systems. Strong communication and problem-solving skills are essential for this role.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a Customer Satisfaction Manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.
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What job categories do people searching Customer Satisfaction Manager jobs look for? The top searched job categories for Customer Satisfaction Manager jobs are:
Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,806 per year, or $26.3 per hour.
Manager, Dealer Satisfaction

Manager, Dealer Satisfaction

Hyster-Yale Materials Handling, Inc.

Avon, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title
Manager, Dealer Satisfaction
Job Category
Sales
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Manager, Dealer Satisfaction based at our Avon, Indiana facility.
What You Will Do:
  • Lead and develop the Dealer Contacts, Parts Identification, Latin America (LAM), and Direct Customer Support teams.
  • Provide daily direction, coaching, performance management, and employee development for team members.
  • Oversee order management activities, including order processing, fulfillment, and issue resolution.
  • Serve as the escalation point for complex dealer and customer concerns, ensuring timely and effective resolution.
  • Partner with distribution center teams and cross-functional stakeholders to improve service levels and operational performance.
  • Support dealer and customer adoption of self-service tools and digital solutions through training and education.
  • Develop and deliver presentations, webinars, and training sessions for dealer personnel and customers.
  • Drive continuous improvement initiatives to enhance productivity, efficiency, and customer satisfaction.
  • Monitor departmental performance metrics and implement actions to achieve business objectives.
  • Support direct customer programs, scorecard reviews, and service commitments to ensure customer expectations are met.

Who You Are:
  • A customer-focused leader who builds strong relationships and drives exceptional service.
  • An effective communicator who can influence, coach, and collaborate across multiple teams.
  • A problem solver who thrives in fast-paced environments and can effectively manage escalated issues.
  • A strategic thinker who identifies process improvements and operational efficiencies.
  • A leader who develops talent, promotes accountability, and fosters employee engagement.
  • One who has the ability to lead training initiatives and present information to diverse audiences.

What You Will Need (Education):
  • Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred.
  • Equivalent combination of education and related experience will be considered.

Skills & Abilities:
  • 5+ years of experience in a distribution, warehousing, customer service, call center, or transaction processing environment preferred.
  • Previous leadership or management experience required.
  • Experience supporting dealer networks, customers, or distribution operations preferred.
  • Knowledge of inventory, order fulfillment, returns, and credit processes.
  • Experience leading teams in a customer-focused environment.
  • Ability to manage multiple priorities while maintaining high service levels.
  • Experience developing and implementing process improvements.
  • Knowledge of warehouse management, distribution, or ERP systems preferred, SAP.
  • Bilingual Spanish language skills are a plus.
  • Customer service and relationship management
  • Process improvement and continuous improvement methodologies
  • Order management and distribution operations
  • Training and presentation development
  • Strong verbal and written communication skills
  • Problem-solving and decision-making abilities
  • Microsoft Office Suite proficiency
  • Data analysis and performance management

Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-TE1
#LI-ONSITE
Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
10-25%
Primary Location
HY US Avon, IN
Address
10144 Veterans Dr
Zip Code
46123
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled

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