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Customer Satisfaction Manager Jobs in Florida (NOW HIRING)

EnerSys

Customer Service Manager

Largo, FL · On-site

This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and ...

Servpro

Construction Project Manager

Clearwater, FL · On-site

Primary Roles and Responsibilities Customer Satisfaction Management of the customer experience and overall customer satisfaction. Manage all warranty activities. Project Initiation Evaluate and sell ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

... unparalleled customer satisfaction. We are committed to fostering a culture of excellence ... As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

... unparalleled customer satisfaction. We are committed to fostering a culture of excellence ... As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

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Customer Satisfaction Manager information

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How much do customer satisfaction manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer satisfaction manager in Florida is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $24.42 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Florida?

For Customer Satisfaction Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Florida look for?

The top searched job categories for Customer Satisfaction Manager jobs in Florida are:

What cities in Florida are hiring for Customer Satisfaction Manager jobs?

Cities in Florida with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,956 per year, or $19.7 per hour.

Customer Satisfaction Rep - JXE

Jacksonville, FL • On-site

Momentum Transportation USA, Inc.
51 - 200 employees
Learn more about Momentum Transportation USA, Inc.external

$14.50 - $19.50/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager.
Essential Duties and Responsibilities:
  • Applies accessorials as necessary.
  • Processes EDI as required (key account/OEM)
  • Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
  • Adheres to company standards on customer satisfaction, accuracy, and timeliness.
  • Coordinate appointments with carriers, shippers, and consignees
  • Update and maintain transportation management and operation systems.
  • Proactively identify problems and swiftly implement the appropriate solutions.
  • Answer all customer inquiries in accordance with the customer satisfaction standards.
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Provide complex problem resolution and provides guidance to others.
  • Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
  • Maintains regular, timely, and consistent attendance at work.
  • Flexibility to work overtime as needed.
  • Must demonstrate professional behavior.
  • Perform other duties as assigned.
Knowledge/Skills/Abilities:
  • Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving)
  • AS400 experience preferred.
  • Knowledge of North America geography
  • Proficient with computer and Microsoft Office applications
  • Excellent data entry/keyboard skills
  • Strong interpersonal skills to effectively interact with internal and external customers.
  • Excellent problem-solving skills with the ability to seek alternative solutions.
  • Self-directed, displays initiative and can work independently.
  • Organizational and time management skills
  • Team player with proven ability to work under pressure.
  • Strong attention to detail with excellent follow-up
  • Excellent communications skills, both written and oral
  • Strong knowledge of customer service principles amp; practices
  • Attention to detail.
  • Must be fluent in English.

Education and Experience Requirements:
High School Diploma/GED required. College degree preferred.
Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

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