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Customer Satisfaction Manager Jobs in Tennessee (NOW HIRING)

JustMarkets

$15.50 - $20.75/hr

Identify customers' needs to achieve customer satisfaction * Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or ...

Qualifacts

Customer Success Manager

Nashville, TN

Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and ... Manage Customer escalations in detail, routing to the appropriate business area and ensuring ...

New

SERVPRO

Restoration Manager

Knoxville, TN

Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to ...

Buc-ee's Ltd

Gift/Merchandise Manager

Gallaway, TN · On-site

$125K/yr

The Gift/Merchandise Manager provides exemplary customer satisfaction by maintaining a clean, friendly, and in stock experience for every customer. 3 weeks PTO - Use it, cash it, roll it Medical

Buc-ee's Ltd

Gift/Merchandise Manager

Gallaway, TN

$125K/yr

The Gift/Merchandise Manager provides exemplary customer satisfaction by maintaining a clean, friendly, and in stock experience for every customer. 3 weeks PTO - Use it, cash it, roll it Medical

Buc-ee's

Gift/Merchandise Manager

Gallaway, TN · On-site

$125K/yr

The Gift/Merchandise Manager provides exemplary customer satisfaction by maintaining a clean, friendly, and in stock experience for every customer. 3 weeks PTO - Use it, cash it, roll it Medical

Wendelta

Builds sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution. * Tracks waste levels by using established procedures and monitoring ...

gleason

Customer Program Manager

Gleason, TN

Manages scope of the work and schedule to ensure customer satisfaction and contract compliance throughout manufacturing, purchasing, and finance. ESSENTIAL FUNCTIONS: * Responsible for all facets of ...

gleason

Customer Program Manager

Gleason, TN · On-site

Manages scope of the work and schedule to ensure customer satisfaction and contract compliance throughout manufacturing, purchasing, and finance. ESSENTIAL FUNCTIONS: * Responsible for all facets of ...

Wendy's

Restaurant Manager

Germantown, TN · On-site

Build sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution * Tracks waste levels by using established procedures and monitoring crew ...

Wendy's

Restaurant Manager

Memphis, TN · On-site

Build sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution * Tracks waste levels by using established procedures and monitoring crew ...

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Customer Satisfaction Manager information

See Tennessee salary details

$8

$23

$49

How much do customer satisfaction manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer satisfaction manager in Tennessee is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $29.66 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are popular job titles related to Customer Satisfaction Manager jobs in Tennessee?

For Customer Satisfaction Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Tennessee look for?

The top searched job categories for Customer Satisfaction Manager jobs in Tennessee are:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $49,743 per year, or $23.9 per hour.

Senior Sales Manager - Customer Success

Jobtailor

Memphis, TN • On-site

$90 - $130/hr

Other

Posted 6 days ago

Job description

  • Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
  • Manage Customer escalations and return-material-authorizations (RMAs).
  • Coordinate multiple sites and functions to exceed customers' expectations.
  • Own results of Pre-Sales, Post-Sales and Customer satisfaction.
  • In charge of delivering growth and maintaining an opportunity pipeline.
  • Relationship management with Customer at executive/resolution-making levels.
  • Accountable for projects/initiatives and drives site focus on efficiency programs.
  • On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
  • Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
  • In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
  • In charge of making process improvements and driving best practices across multi-sites.
  • Ensures all client programs execute to contract, hitting key KPIs.
  • Control of tracking risks on the business and reporting to SMC business accordingly.
  • Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
  • Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.
Requirements
  • Typically requires a Bachelor’s degree or equivalent experience.
  • Typically requires a minimum of 8 years of sales/account/customer success management experience.
  • Experience working within IT, Data Center services for a customer or organization.
  • Knowledge of AI / GPUs is a plus.
  • Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  • Understands the strategic impact of the function across sites.
Core Competencies

Demonstrates expertise in managing OEM/ODM major accounts, driving customer satisfaction, and executing on key performance indicators. Proven ability to lead cross-functional teams, improve processes, and enhance communication to achieve business growth.

Highest-signal resume keywords
  • Sales/Account Management Experience
  • Customer Relationship Management
  • Process Improvement
  • KPI Tracking and Reporting
  • Data Center Services Knowledge
ATS Optimization Keywords Hard Skills
  • Account Management
  • Customer Satisfaction Management
  • Sales Strategy Development
  • Risk Tracking
  • Opportunity Pipeline Management
Soft Skills
  • Leadership
  • Communication
  • Relationship Management
  • Problem Solving
  • Collaboration
Certifications & Qualifications
  • Bachelor’s Degree or Equivalent Experience
Industry Keywords
  • OEM
  • ODM
  • Customer Escalations
  • Return-Material-Authorizations
  • Pre-Sales
  • Post-Sales
  • Efficiency Programs
  • Quarterly Business Reviews
Tools & Technologies
  • Data Center Services
  • AI
  • GPUs
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