ZipRecruiter

Log In

1

Customer Satisfaction Coordinator Jobs (NOW HIRING)

Azek Company

Customer Experience Coordinator

Eagan, MN · On-site

$23 - $25/hr

Customer Experience Coordinator The Customer Experience Coordinator is an on-site role based in ... Regular performance reviews will assess order accuracy, customer satisfaction, communication ...

Colson Group

Customer Experience Coordinator

Chino, CA · On-site

$18.25 - $24/hr

Job Summary The Customer Experience Coordinator is responsible for servicing the needs of existing ... Build instant rapport and achieve customer satisfaction. Research accounts, identify key players ...

Smartaira

Customer Success Coordinator

Providence, UT · On-site

$15.50 - $20.25/hr

Role Summary: We are seeking a dedicated and detail-oriented Customer Success Coordinator to ... Address client inquiries and concerns promptly to maintain satisfaction and build trust. Project ...

next page

Showing results 1-20

All JobsCustomer Satisfaction JobsCustomer Satisfaction Coordinator Jobs

Customer Satisfaction Coordinator information

See salary details

$12

$20

$28

How much do customer satisfaction coordinator jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer satisfaction coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Satisfaction Coordinator vs Customer Service Representative?

AspectCustomer Satisfaction CoordinatorCustomer Service Representative
Primary FocusMonitoring and improving customer satisfaction levelsHandling customer inquiries and resolving issues
Required SkillsCommunication, problem-solving, data analysisCommunication, patience, product knowledge
Work EnvironmentOffice, customer feedback analysis, cross-department collaborationCall centers, retail, online support
Common CertificationsCustomer service or satisfaction certifications often preferredBasic customer service training

While both roles focus on customer interactions, the Customer Satisfaction Coordinator primarily analyzes feedback and implements strategies to enhance satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The Coordinator's role is more strategic, often involving data analysis, while the Representative's role is more operational, centered on direct support.

What does a customer satisfaction coordinator do?

A Customer Satisfaction Coordinator is responsible for ensuring that customers have a positive experience with a company's products or services. They handle customer feedback, resolve complaints, and work to improve overall customer satisfaction by collaborating with different departments. Their duties may include monitoring customer service metrics, conducting surveys, and implementing strategies to address recurring issues. The goal is to maintain strong customer relationships and encourage repeat business.

What are the key skills and qualifications needed to thrive as a customer satisfaction coordinator, and why are they important?

To thrive as a Customer Satisfaction Coordinator, you need strong problem-solving abilities, excellent communication skills, and experience in customer service, often supported by a bachelor's degree or relevant training. Familiarity with customer relationship management (CRM) software and data analysis tools is typically required. Exceptional interpersonal skills, patience, and attention to detail help you build rapport and effectively resolve customer issues. These skills are crucial for maintaining customer loyalty, ensuring positive experiences, and supporting organizational reputation.

What are some common challenges a customer satisfaction coordinator faces, and how can they be addressed?

Customer Satisfaction Coordinators often encounter challenges such as managing high volumes of customer inquiries, addressing complex complaints, and balancing customer expectations with company policies. Effective time management, strong communication skills, and a proactive approach to problem-solving are key to overcoming these challenges. Coordinators typically work closely with support teams and other departments to resolve issues promptly and ensure a positive customer experience. Continuous training and staying updated on products or services also help coordinators handle difficult situations more efficiently.
What cities are hiring for Customer Satisfaction Coordinator jobs? Cities with the most Customer Satisfaction Coordinator job openings:
What are the most commonly searched types of Customer Satisfaction jobs? The most popular types of Customer Satisfaction jobs are:
What states have the most Customer Satisfaction Coordinator jobs? States with the most job openings for Customer Satisfaction Coordinator jobs include:
Customer Satisfaction Coordinator jobs near you

Travel Customer Satisfaction Specialist

Hope's Global Getaways

Tyler, TX • On-site

Other

Posted 2 days ago

New

Job description

About the job Travel Customer Satisfaction Specialist
About the Opportunity
Do you enjoy helping people, solving problems, and creating exceptional customer experiences? We are seeking motivated and service-focused individuals to join our remote team as Travel Customer Satisfaction Specialists.
In this role, you'll support travelers throughout their journey by assisting with trip coordination, providing helpful guidance, and ensuring clients feel informed, supported, and valued at every stage of the travel experience. This is an excellent opportunity for individuals who thrive in customer-focused environments and enjoy working independently while helping others create memorable vacations.
What You'll Do

  • Serve as a primary point of contact for travelers seeking assistance and travel-related support
  • Learn about client preferences, travel goals, and expectations to provide personalized service
  • Research destinations, accommodations, cruise vacations, tours, transportation, and activities
  • Offer travel recommendations and solutions that align with individual traveler needs
  • Assist with trip planning, reservation support, and itinerary management
  • Share travel confirmations, schedules, documents, and important trip information
  • Help address itinerary updates, special requests, and travel-related concerns
  • Review reservation details and travel arrangements to help maintain accuracy
  • Monitor upcoming departures and assist with ensuring travel plans are complete
  • Maintain organized client profiles, trip records, and communication notes within company systems
  • Utilize approved supplier resources and internal tools to support client needs
  • Participate in training programs, destination education, and ongoing professional development
Benefits
  • Fully remote work environment
  • Flexible scheduling opportunities
  • Comprehensive training and onboarding program
  • Ongoing mentorship and leadership support
  • Career development and advancement opportunities
  • Performance-based incentives and recognition programs
  • Travel-related discounts and exclusive industry benefits
  • Positive and collaborative team culture
  • Access to continuing education and professional development resources
Qualifications
  • Strong verbal and written communication abilities
  • Excellent customer service and interpersonal skills
  • Strong organizational and multitasking capabilities
  • Ability to prioritize responsibilities while maintaining attention to detail
  • Comfortable working with online systems, digital platforms, and communication tools
  • Professional, dependable, and customer-focused mindset
  • Effective problem-solving and critical-thinking skills
  • Self-motivated with the ability to work independently
  • Reliable internet connection and basic computer proficiency
  • Must be at least 18 years of age
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions
Who Excels in This Role?
Successful candidates often:
  • Enjoy helping others and delivering outstanding customer experiences
  • Build strong relationships through professional and responsive communication
  • Remain organized while balancing multiple priorities
  • Adapt easily to changing travel plans and client requests
  • Demonstrate accountability and strong follow-through
  • Have an interest in travel, hospitality, tourism, customer relations, client support, or remote career opportunities

Apply