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Customer Satisfaction Coordinator Jobs (NOW HIRING)

Colson Group

Customer Experience Coordinator

Chino, CA

$18.25 - $24/hr

Job Summary The Customer Experience Coordinator is responsible for servicing the needs of existing ... Build instant rapport and achieve customer satisfaction. Research accounts, identify key players ...

Poolie LLC

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Customer Care Coordinator

Austin, TX · On-site

$72K - $150K/yr

... customer satisfaction. From day one, our goal has been to raise the bar in pool service by ... What You'll Do As a Customer care coordinator, you will play a key role in fostering positive ...

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Smartaira

Customer Success Coordinator

Providence, UT · On-site

$15.50 - $20.25/hr

Role Summary: We are seeking a dedicated and detail-oriented Customer Success Coordinator to ... Address client inquiries and concerns promptly to maintain satisfaction and build trust. Project ...

Interior Logic Group

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Customer Service Coordinator

Minneapolis, MN · On-site

$17/hr

The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score. Primary Job Functions: Customer Experience:

Interior Logic Group

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Customer Service Coordinator

Minneapolis, MN · On-site

$17/hr

The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score. Primary Job Functions: Customer Experience:

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How much do customer satisfaction coordinator jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer satisfaction coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer coordinator do?

A customer satisfaction coordinator is responsible for managing customer interactions to ensure positive experiences. They handle inquiries, resolve complaints, and gather feedback to improve service quality, often using customer relationship management (CRM) tools. Strong communication skills and problem-solving abilities are essential for this role.

What is the difference between Customer Satisfaction Coordinator vs Customer Service Representative?

AspectCustomer Satisfaction CoordinatorCustomer Service Representative
Primary FocusMonitoring and improving customer satisfaction levelsHandling customer inquiries and resolving issues
Required SkillsCommunication, problem-solving, data analysisCommunication, patience, product knowledge
Work EnvironmentOffice, customer feedback analysis, cross-department collaborationCall centers, retail, online support
Common CertificationsCustomer service or satisfaction certifications often preferredBasic customer service training

While both roles focus on customer interactions, the Customer Satisfaction Coordinator primarily analyzes feedback and implements strategies to enhance satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The Coordinator's role is more strategic, often involving data analysis, while the Representative's role is more operational, centered on direct support.

What does a Customer Satisfaction Coordinator do?

A Customer Satisfaction Coordinator is responsible for ensuring that customers have a positive experience with a company's products or services. They handle customer feedback, resolve complaints, and work to improve overall customer satisfaction by collaborating with different departments. Their duties may include monitoring customer service metrics, conducting surveys, and implementing strategies to address recurring issues. The goal is to maintain strong customer relationships and encourage repeat business.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Coordinator, and why are they important?

To thrive as a Customer Satisfaction Coordinator, you need strong problem-solving abilities, excellent communication skills, and experience in customer service, often supported by a bachelor's degree or relevant training. Familiarity with customer relationship management (CRM) software and data analysis tools is typically required. Exceptional interpersonal skills, patience, and attention to detail help you build rapport and effectively resolve customer issues. These skills are crucial for maintaining customer loyalty, ensuring positive experiences, and supporting organizational reputation.

What are some common challenges a Customer Satisfaction Coordinator faces, and how can they be addressed?

Customer Satisfaction Coordinators often encounter challenges such as managing high volumes of customer inquiries, addressing complex complaints, and balancing customer expectations with company policies. Effective time management, strong communication skills, and a proactive approach to problem-solving are key to overcoming these challenges. Coordinators typically work closely with support teams and other departments to resolve issues promptly and ensure a positive customer experience. Continuous training and staying updated on products or services also help coordinators handle difficult situations more efficiently.

What is the highest paying job as a coordinator?

The highest paying roles for a Customer Satisfaction Coordinator often involve advancing to managerial or specialized positions such as Customer Service Manager or Director of Customer Experience, which can offer higher salaries. These roles typically require leadership skills, industry experience, and sometimes certifications in customer service or management.

How much is a coordinator paid?

A Customer Satisfaction Coordinator's salary typically ranges from $35,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the highest paid customer service job?

The highest paid customer service roles are often executive positions such as Customer Service Directors or Vice Presidents, who oversee large teams and strategic initiatives. These roles typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures or more depending on the industry and company size.
What cities are hiring for Customer Satisfaction Coordinator jobs? Cities with the most Customer Satisfaction Coordinator job openings:
What are the most commonly searched types of Customer Satisfaction jobs? The most popular types of Customer Satisfaction jobs are:
What states have the most Customer Satisfaction Coordinator jobs? States with the most job openings for Customer Satisfaction Coordinator jobs include:
Customer Satisfaction Coordinator jobs near you

Quality Specialist (Customer Satisfaction)

EssilorLuxottica

Saint Cloud, MN • On-site

Full-time

Medical, Retirement, PTO

Re-posted 4 hours ago

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

8th of 39 rated optical retailers

Job description

Requisition ID: 930530 Store #: E05432 RXO CSAT STCLD
Position: Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
This role serves as a hands-on quality and operational support partner within the manufacturing lab, focused on ensuring production accuracy, process compliance, and timely issue resolution. The position supports daily lab operations by monitoring workflow, reviewing quality and production data, identifying and escalating risks, assisting with troubleshooting and root cause analysis, and supporting implementation of approved process improvements. The role works closely with production, quality, and leadership teams to maintain operational standards, improve consistency, and support overall lab performance while following established procedures and guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
  • Support the Lab Quality team by performing real-time quality checks, identifying defects, and correcting quality issues on in-process orders.
  • Investigate breakage, redo jobs, incorrect lenses, and cosmetic/optical defects, and communicate findings to lab leadership for improvement actions.
  • Own the resolution of jobs with multiple breakages, ensuring proper documentation and corrective steps.
  • Analyze lab-level reporting (Optifacts, DVI, Spotfire) to identify orders at risk due to quality errors, missing information, or incorrect specifications.
  • Tag and escalate trays requiring quality intervention, ensuring they are routed to the appropriate department for correction.
  • Take corrective action on quality-related delayed jobs, including fixing errors, clarifying missing data, or escalating when needed.
  • Support root cause analysis on the floor for high breakage and high redo jobs.
  • Communicate quality-driven issues to CS/OE/Sales, providing complete details and ensuring closed-loop resolution.
  • Implement procedure for special care for high redo accounts
  • Redo lens inspection - complete pair for the entire lab
  • Focus account redo improvement Lab (Box Inspection, support BIG/GIB Audit)
  • Own lab redos to ensure resolution.
  • Conduct research and sharing opportunities with CSAT leader to triage with sales, CS and lab quality for top accounts.
  • Document of redo lens inspection and validation and sharing with lab quality
  • Support Expeditors by confirming when production delays are quality-related rather than workflow-related.
  • Support Customer Quality Ops by supplying defect data, returns insights, and on-the-floor operational context for deeper root-cause analysis.
  • Inform Lab Leadership when recurring or systemic quality patterns emerge that require broader corrective action.

BASIC QUALIFICATIONS
  • High school education or equivalent preferred.
  • Ability to walk, stand, stoop, climb, and maintain balance.
  • Coordinated use of hands and fingers for grasping, manipulation, and bilateral reach.
  • Close vision, color vision, depth perception, and ability to adjust focus.
  • Ability to work in a fast-paced production environment with moderate noise levels.
  • Must wear appropriate PPE in the lab.
  • Must follow all company and lab policies and procedures.
  • Ability to communicate effectively with all levels of the organization.
  • Ability to work independently 90% of the time.
  • Ability to prioritize, manage multiple tasks, and use good judgment.
  • Computer skills including MS Office and optical testing machinery.

Pay Range: 21.54 - 32.91
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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