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Customer Satisfaction Manager Jobs (NOW HIRING)

Podium

AI Customer Success Manager - SMB

Lehi, UT

You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What you will be doing: * Serve as the primary post-sales point of contact for a ...

Eaton

Customer Service Manager - Aerospace

Camarillo, CA · On-site

$112K - $130K/yr

Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations ...

GardaWorld

Customer Success Manager

Denver, CO

$77K/yr

Partner cross-functionally to resolve customer issues quickly and effectively while maintaining a high level of customer satisfaction * Manage multiple open issues and priorities at once while ...

New

GardaWorld

Customer Success Manager

Denver, CO

$77K/yr

Partner cross-functionally to resolve customer issues quickly and effectively while maintaining a high level of customer satisfaction * Manage multiple open issues and priorities at once while ...

New

GardaWorld

Customer Success Manager

Denver, CO

$77K/yr

... satisfaction Manage multiple open issues and priorities at once while keeping customers informed and internal teams aligned Support retention strategies, renewal readiness, and proactive outreach ...

GardaWorld

Customer Success Manager

Denver, CO · On-site

$77K/yr

Partner cross-functionally to resolve customer issues quickly and effectively while maintaining a high level of customer satisfaction * Manage multiple open issues and priorities at once while ...

GardaWorld

Customer Success Manager

Denver, CO

$77K/yr

Partner cross-functionally to resolve customer issues quickly and effectively while maintaining a high level of customer satisfaction * Manage multiple open issues and priorities at once while ...

New

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What you will be doing: * Serve as the primary post-sales point of contact for a ...

ARK Distributing

Manager Trainee

West Des Moines, IA · On-site

$750 - $1K/wk

As a Customer Service Manager, you will be responsible for developing strategies to improve customer satisfaction, managing customer service representatives, and handling escalated issues. If you ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

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Customer Satisfaction Manager information

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How much do customer satisfaction manager jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer satisfaction manager in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What does a Customer Satisfaction Manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

Is CSR an entry level job?

Customer Satisfaction Manager roles are typically not entry-level positions; they usually require prior experience in customer service, management, or related fields. These roles often involve leadership, strategic planning, and problem-solving skills, and may require relevant certifications or training. Entry-level customer service roles are generally different from managerial positions like Customer Satisfaction Manager.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a Customer Satisfaction Manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.
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Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,806 per year, or $26.3 per hour.

Customer Care Manager (Site Mgr)

Addverb Technologies Usa Inc

Louisville, KY • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Description

Designation: Customer Care Manager (Site Mgr)
Location: Louisville, KY (On-Site, Full Time, Exempt)
Reports To: Director - Customer Care
Qualifications and Skills

  • Bachelor’s degree or equivalent in Mechanical/Electrical/Mechatronics Engineering or similar
  • Minimum 5-7 years of experience in same or similar role with experience in managing/supervising direct reports.
  • Working knowledge of MS Office & Windows OS
  • Prior experience with Computerized Maintenance Management Systems (CMMS) is preferred.
  • Performance management, problem solving & analytical skills.
  • Troubleshooting & Root Cause Analysis experience.
  • Working knowledge of electrical & mechanical parts of automation systems.
  • Experience in robotics, warehouse automation including automated material handling systems, and logistics automation systems a distinct advantage.
  • Customer Centricity
  • Ability to work in demanding and stressful situations to meet customer demands.
  • Positive can-do mentality to always look for opportunities.
  • Hands on approach to actively working on site for setting the standards of technical support.
  • Strong verbal and written communication skills.
  • Team management and development experience.
  • Support After Sales & Customer Service Team & Stakeholder Management.
Purpose of Role

  • The scope of responsibilities will include, but not limited to, on-site support, remote support, technical service, warranty management, annual maintenance contracts, and spare parts management.
  • Provide focused leadership ensuring that customers receive best-in-class service.
  • Manage a team of Residential Service / Mobile Robotics / Controls Engineers & Techs, on-site at one of our biggest project sites for a prominent customer.
  • Collaborate with Director of Customer Care & VP of Projects to support the after-sales strategy for Addverb and implement the same through objectives (targets), policies and initiatives to increase revenue & profitability for Addverb and improve customer satisfaction and loyalty.
  • Develop and optimize support and service processes, tools, and systems. Also align with the internal team for regular audits of systems as per standards and needs to retain our ISO certification compliances.
  • Negotiate, finalize, renew, and monitor service contracts with customers and partners to ensure smooth operations of automation equipment deployed at the customers sites.
  • Build & manage customer relationships to capture feedback and improve customer satisfaction levels.
  • Collaborate with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, projects etc. to resolve issues and improve product/service quality and customer satisfaction.
  • Manage the mechanism for timely escalation of open issues and resolve escalations on priority basis to ensure high customer morale and satisfaction.
  • Work closely with the global after-sales team to ensure proper support is provided to the client at all times.
  • Develop, train, and motivate the after-sales team to achieve business objectives and targets while creating an inclusive and beneficial work culture.
  • Ensure that all the above responsibilities are achieved with the relevant safety standards being applied in all situations.
  • Schedule preventive and breakdown maintenance, and document and track maintenance records in CMMS.
  • Manage customer spare parts and reorder parts as needed to maintain a minimal threshold of spare parts.
  • Provide system health evaluation and analyze performance against established KPI.
  • Data mining as needed to identify top maintenance issues that need the most attention.
  • Provide weekly and monthly reports to the customer and stake holders.
Your role will also require you to:

  • Have experience working in a mission-critical, on-call environment is desirable
  • Have the ability and willingness to lift, lower and carry objects up to 15-30lbs, work from heights, climb ladders, and in confined spaces
  • Travel ~10-20% only as needed
  • Hold a valid driver’s license and a decent driving record with a car is preferred
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings account
  • Life, LTD, AD&D insurance
  • Affluent Paid time off & Holidays
  • Professional development assistance
  • Relocation assistance