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Customer Satisfaction Manager Jobs (NOW HIRING)

Podium

AI Customer Success Manager (Automotive)

You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. You will be expected to travel 35 - 40% of the time. What you will be doing:

Podium

AI Customer Success Manager (Automotive)

You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. You will be expected to travel 35 - 40% of the time. What you will be doing:

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What you will be doing: * Serve as the primary post-sales point of contact for a ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Their actions ensure customer satisfaction, fulfillment and retention. They advocate on behalf of ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of ...

ARK Distributing

Manager Trainee

West Des Moines, IA · On-site

$750 - $1.4K/wk

As a Customer Service Manager, you will be responsible for developing strategies to improve customer satisfaction, managing customer service representatives, and handling escalated issues. If you ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of ...

Globe Machine

Customer Support Manager

Tacoma, WA · On-site

The Customer Support Manager leads post-sale customer support operations, including new equipment ... Track customer satisfaction, project timing, and budget performance Customer Support & Technical ...

Softline Solutions

Customer Success Manager

Glendale, CA · On-site

$55K - $70K/yr

Deliver exceptional customer satisfaction through proactive communication and reliable support. * Collaborate cross-functionally with internal teams-including support, management, and sales-to ...

Welbilt

Customer Service Manager (50328)

Cleveland, OH · On-site

$80K - $100K/yr

Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty ... Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty ... Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.

nearmap

Senior Customer Success Manager

You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty ... Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.

Welbilt

Customer Service Manager (50328)

Cleveland, OH

$80K - $100K/yr

Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external ...

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Customer Satisfaction Manager information

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How much do customer satisfaction manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer satisfaction manager in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What skills do you need to be a customer satisfaction manager?

A customer satisfaction manager needs strong communication, problem-solving, and interpersonal skills to effectively address customer concerns and improve service quality. They should also have experience with data analysis, customer feedback tools, and conflict resolution, often requiring leadership abilities and a focus on customer-centric strategies.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.
More about Customer Satisfaction Manager jobs
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What are the most commonly searched types of Customer Satisfaction jobs? The most popular types of Customer Satisfaction jobs are:
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Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,806 per year, or $26.3 per hour.

AI Customer Success Manager (Automotive)

Podium

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
You will be expected to travel 35 - 40% of the time.
What you will be doing:
  • Serve as the primary post-sales point of contact for a variety of small business customers
  • Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
  • Help customers achieve maximum value from products and achieve business objectives
  • Responsible for identifying opportunities for upselling and cross-selling within existing accounts
  • Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
  • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
  • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
  • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:
  • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
  • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
  • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
  • Technically adept and able to grasp complex software concepts quickly
  • Empathetic and customer-centric mindset, committed to driving customer success
  • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
  • Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:
  • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
  • Experience with customer success platforms and tools.
  • Familiarity with CRM and customer support software.
  • Knowledge of online reputation management and customer feedback processes.

Why you'll love working here:
  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local businesses

Benefits
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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