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Customer Satisfaction Manager Jobs in Ohio (NOW HIRING)

Dawson

Customer Satisfaction Advocate

Columbus, OH · On-site

$17 - $20/hr

Customer Satisfaction Advocate Healthcare Manufacturing $17.00-$20.00 per hour Monday-Friday, 8 ... Ability to manage multiple projects and prioritize work independently * Excellent written and ...

Acloche-Hilliard

Be Seen First

Customer Satisfaction Representative - West Columbus, OH.

Columbus, OH · On-site

$16 - $19/hr

Acloché is looking for a Customer Satisfaction Advocate in West Columbus! Candidates are ... Update and manage our social media presence through our company accounts. * Routine housekeeping ...

Welbilt

Customer Service Manager (50328)

Cleveland, OH · On-site

$80K - $100K/yr

Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8. * Monitor customer agreements and help manage change requests and approvals as ...

Wendy's

Restaurant Manager

Norwalk, OH · On-site

Build sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution * Tracks waste levels by using established procedures and monitoring crew ...

Wendelta

Restaurant Manager

Oxford, OH · On-site

Build sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution * Tracks waste levels by using established procedures and monitoring crew ...

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Customer Satisfaction Manager information

See Ohio salary details

$8

$25

$51

How much do customer satisfaction manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer satisfaction manager in Ohio is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $31.06 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are the most commonly searched types of Customer Satisfaction jobs in Ohio?

The most popular types of Customer Satisfaction jobs in Ohio are:

What are popular job titles related to Customer Satisfaction Manager jobs in Ohio?

For Customer Satisfaction Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Ohio look for?

The top searched job categories for Customer Satisfaction Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Satisfaction Manager jobs?

Cities in Ohio with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $52,104 per year, or $25.1 per hour.

Customer Satisfaction Advocate

Columbus, OH • On-site

Dawson
See more jobs at Dawsonexternal

$17 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description




Customer Satisfaction Advocate
Healthcare Manufacturing
$17.00-$20.00 per hour
Monday-Friday, 8:00am-5:00pm
Columbus, Ohio (onsite)
Temp to Hire
 
Why You’ll Love This Job:
  • After being hired on, the following benefits are offered:
    • PTO
    • 100% employer-paid medical insurance
    • 401k
  • Training and professional development opportunities
  • Casual work environment with fun perks like Tie Dye Tuesday
  • Free parking and great snacks
 
What You’ll Do:
  • Respond to customer inquiries via phone, email, and live chat
  • Assist with product questions, order processing, and issue resolution
  • Track shipments and ensure orders are processed accurately and on time
  • Use creative problem-solving to resolve customer concerns
  • Write product descriptions, take product photos, create videos, and support social media and blog content
  • Use Microsoft Word and Excel to create documents, organize data, and support special projects
  • Conduct market research to monitor trends, competitors, and customer insights
  • Support special projects such as pricing issues, Amazon seller complaints, promotional banners, product bundling, listing optimization, and return analysis
  • Working with Amazon to ensure correct pricing and resolve seller complaints
  • Creating promotional materials and product bundles
  • Conducting market research through social media and other online channels
  • Photographing and editing product images for multiple platforms
  • Reviewing product returns and customer feedback to improve listings and sales performance
 
What We’re Looking For:
  • Prior experience in customer service or sales is required; e-commerce experience is a plus
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong problem-solving skills and the ability to think creatively
  • Emotional intelligence and the ability to remain calm and professional under pressure
  • A strong sense of ownership and personal accountability
  • Ability to manage multiple projects and prioritize work independently
  • Excellent written and verbal communication skills in English
  • A customer-first mindset and a commitment to service excellence
  • Comfort working in a fast-paced, changing environment
  • Strong attention to detail
 
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. 
 
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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