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Customer Satisfaction Manager Jobs in Ohio (NOW HIRING)

Acloche-Hilliard

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Customer Satisfaction Representative - West Columbus, OH.

Columbus, OH · On-site

$16 - $19/hr

Acloché is looking for a Customer Satisfaction Advocate in West Columbus! Candidates are ... Update and manage our social media presence through our company accounts. * Routine housekeeping ...

New

Welbilt

Customer Service Manager (50328)

Cleveland, OH · On-site

$80K - $100K/yr

Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external ...

Welbilt

Customer Service Manager (50328)

Cleveland, OH · On-site

$80K - $100K/yr

Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

New

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

New

Wolters Kluwer

Customer Success Manager

Columbus, OH

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

New

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... satisfaction. This role is responsible for supporting complex customer engagements from initial ...

New

Aaron's

Customer Accounts Manager

Chillicothe, OH · On-site

$18/hr

Every day will be packed with opportunities to shine in a high-performance environment dedicated to customer satisfaction! What matters most To thrive as a Customer Accounts Manager at Aaron's, you ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8. * Monitor customer agreements and help manage change requests and approvals as ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8. * Monitor customer agreements and help manage change requests and approvals as ...

New

Logically, Inc.

Customer Success Manager

Dublin, OH · Hybrid

Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8. * Monitor customer agreements and help manage change requests and approvals as ...

New

Wendy's

Restaurant Manager

Norwalk, OH · On-site

Build sales by promoting customer satisfaction. * Manages costs by monitoring crew prep, production, and procedures execution * Tracks waste levels by using established procedures and monitoring crew ...

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All JobsCustomer Satisfaction JobsCustomer Satisfaction Manager JobsCustomer Satisfaction Manager Jobs in Ohio

Customer Satisfaction Manager information

See Ohio salary details

$8

$25

$51

How much do customer satisfaction manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer satisfaction manager in Ohio is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $31.06 per hour, depending on experience, location, and employer.

What does a customer satisfaction manager do?

A Customer Satisfaction Manager is responsible for ensuring that customers are happy with a company's products or services. They gather and analyze customer feedback, resolve complaints, and work with different departments to improve the overall customer experience. Their goal is to increase customer loyalty, address concerns efficiently, and implement strategies that lead to higher customer satisfaction ratings. This role often involves monitoring satisfaction metrics, training staff, and developing policies to enhance service quality.

What are the key skills and qualifications needed to thrive as a customer satisfaction manager, and why are they important?

To thrive as a Customer Satisfaction Manager, you need expertise in customer service management, data analysis, and a background in business or communications, often supported by a relevant bachelor's degree. Familiarity with CRM systems, customer feedback platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and leadership abilities help build strong client relationships and motivate teams. These skills and qualities are vital for improving customer experiences, driving loyalty, and supporting overall business success.

How does a customer satisfaction manager typically collaborate with other departments to improve the customer experience?

A Customer Satisfaction Manager frequently works cross-functionally with teams such as sales, customer support, product development, and marketing. By gathering and analyzing customer feedback, they identify areas for improvement, then coordinate with these departments to implement solutions that enhance the overall customer journey. Regular meetings, data sharing, and collaborative problem-solving are key aspects of this process, ensuring that customer insights are integrated into business strategies. This collaboration not only helps resolve current issues but also drives long-term improvements in customer satisfaction.

What is the difference between Customer Satisfaction Manager vs Customer Service Supervisor?

AspectCustomer Satisfaction ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, analyzes feedback, implements improvementsManages daily customer service team operations, handles escalations
Required SkillsCustomer experience analysis, leadership, communicationTeam management, conflict resolution, communication
Work EnvironmentStrategic planning, cross-department collaborationFrontline customer service, team supervision
Common CertificationsCustomer service certifications, leadership trainingCustomer service certifications, team management courses

The Customer Satisfaction Manager focuses on developing strategies to improve overall customer satisfaction and analyzing feedback data, while the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills and customer service knowledge, but the manager role is more strategic, whereas the supervisor role is more operational.

What are the most commonly searched types of Customer Satisfaction jobs in Ohio?

The most popular types of Customer Satisfaction jobs in Ohio are:

What are popular job titles related to Customer Satisfaction Manager jobs in Ohio?

For Customer Satisfaction Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Satisfaction Manager jobs in Ohio look for?

The top searched job categories for Customer Satisfaction Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Satisfaction Manager jobs?

Cities in Ohio with the most Customer Satisfaction Manager job openings:

Customer Satisfaction Manager jobs near you
Infographic showing various Customer Satisfaction Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,104 per year, or $25.1 per hour.

Customer Satisfaction Representative - West Columbus, OH.

Acloche-Hilliard

Columbus, OH • On-site

$16 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

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Job description

Acloché is looking for a Customer Satisfaction Advocate in West Columbus!
Candidates are responsible for providing solutions for our customers via email, social media, telephone, or walk-in. The purpose of the role is to help consumers make decisions on purchasing our products, address any technical questions or concerns, provide order status updates as needed, and resolve issues, when necessary.
Primary duties of Customer Satisfaction Associate:
• Handle and process customer orders and changes according to established policies and procedures, process payments, provide timely and accurate information to customers.
• Answer customer questions regarding use of products, troubleshoot any issues or concerns a customer may be having with the product.
• Prepare, and process quotes.
• Meet and greet visitors, clients, and vendors.
• Assist with development of product videos, tutorials, educational materials, FAQs and social media content.
• Sign for and distribute packages as they arrive.
• Update and manage our social media presence through our company accounts.
• Routine housekeeping duties, such as keeping front office clean, organizing supplies, stocking restrooms and kitchenettes
• Order supplies including office supplies, food, and cleaning products as needed
Required Skills:
•Ability to communicate professionally and effectively in writing and verbally using proper grammar and solid comprehension of English language.
•Proficient in utilizing customer service techniques; demonstrate patience and empathy with customers; adept at building rapport to create a strong relationship with a customer. •Adept at managing multi-line phone system, documenting telephone sales, and handling a variety of customers.
•Exceptional data entry skills – both in terms of quantity and quality;
•Proficient in using MICROSOFT WINDOWS 10, WORD, EXCEL
• Ability to accurately calculate figures as needed; make arithmetic computations rapidly and easily.
Required Qualifications:
•Experience: Minimum 2 years’ experience in an office position with customer service duties.
•Technology: Proficient in using Microsoft Word and the Internet daily.
•Equipment: Experience using desktop computer and multi-line phone system.
Why choose Acloché?
At Acloché, we are invested in the success of our employees. We get to know each of our applicants and will work to match you to a role that fits your skills, wants, and needs. Other benefits include:
• Medical, dental, and vision plans
• Short-term disability and life insurance
• Retirement plan
• On the job training and career counseling
• Unlimited referral bonuses
• Great weekly pay


If you are interested in joining our team as a Customer Satisfaction Associate, apply today at https://jobs.acloche.com/ !

Company Description

Acloché is the employer of choice for over 15,000 people. We connect the best candidates with the best employers.