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Customer Program Manager Jobs (NOW HIRING)

This is a hands-on regional leadership role that combines people management, customer program ownership, and multi-site presence - making sure our customers are well-served, our coordinators are well ...

GTI Values: Safey I Quality I Customer Obsession I Speed I Agility Position Overview As GTI ... The Program Manager will communicate daily with customers regarding program updates, schedules ...

This role bridges customer expectations and business deliverables, ensuring that programs are ... Manage inventory levels for each assigned customer. Minimum Qualifications: * Highly computer ...

Technical Program Manager

Delaware, OH ยท On-site

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and cross ...

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

Working closely with the customer's Program Manager(s) and communicating program progress both internally and externally. * Leading proposal generation and submittals to the customer. * Mentor and ...

Program Manager Precision Fuzing and Sensors is actively hiring for a Program Manager in Middletown ... Act as primary customer contact for all programs assigned. Chair program meetings with customers.

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Program Manager

Longmont, CO ยท On-site

$90K - $115K/yr

A growing advanced manufacturing company is hiring a Program Manager to support key customer programs in the aerospace and defense industry. This is a highly visible role focused on customer ...

Lead endtoend execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...

Our client, a global manufacturing organization, is seeking an Associate Program Manager to support customer programs and serve as a key liaison between customers and internal teams. This is an ...

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Customer Program Manager information

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$8

$54

$85

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities are hiring for Customer Program Manager jobs? Cities with the most Customer Program Manager job openings:
Who are the top companies hiring for Customer Program Manager jobs? The top employers for Customer Program Manager jobs are:
What states have the most Customer Program Manager jobs? States with the most job openings for Customer Program Manager jobs include:
Infographic showing various Customer Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Customer Program Manager, Executive Briefing Center

Customer Program Manager, Executive Briefing Center

Anthropic

San Francisco, CA โ€ข On-site

$255K - $320K/yr

Full-time

PTO

Posted 29 days ago


Job description

About Anthropic
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As the Executive Briefing Program Lead, you will design, run, and scale the program that brings senior leaders from Anthropic's most strategic customers together with our spokespeople, product, and research teams. You will own the program end to end including qualification and intake, speaker selection, day-of execution, and post-briefing follow-through. You will own the agenda for briefings: setting its design and objectives, and developing it jointly with Product Marketing. You will also serve as the point of contact to account teams on how to use a briefing to move their most important opportunities forward.
This is a highly cross-functional role. You will work closely with GTM and the Office of the CCO on account selection and program strategy, with Product Marketing on content development, with Solutions on technical deep-dives and demos, and with Anthropic's executive bench on sponsorship and participation. The right candidate has built or scaled an executive briefing program at an enterprise technology company, operates well at high volume, and is credible with both field leadership and C-level customers.
Key responsibilities
  • Define and own the Executive Briefing program: briefing formats, qualification criteria, the request-and-intake process from Sales, capacity planning, calendar, and operating SLAs.
  • Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.
  • Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.
  • Own agenda design and co-own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing-specific content.
  • Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over-asked.
  • Own day-of orchestration and the customer experience standard for briefings, in partnership with our Workplace team on logistics.
  • Drive post-briefing follow-through: capture commitments and feedback, route them to owners, and track to close with the account team.
  • Build the playbooks, tooling, and best practices that let the program scale consistently as volume grows.
  • Own measurement and reporting, including briefing volume, strategic-account coverage, and program-influenced pipeline and expansion.
Minimum qualifications
  • Built or significantly scaled an executive briefing program - you have defined qualification criteria, stood up an intake process, and managed a speaker bench.
  • Fluency with enterprise technology narratives - you're as comfortable shaping the story for a specific customer as you are orchestrating the program around it.
  • A track record as a strong operator at high volume: many briefings in flight at once, rigorous tracking, nothing dropped.
  • Demonstrated credibility with enterprise Sales leadership and account teams as an advisor on briefing strategy and account engagement.
  • Executive presence with Fortune 500 VP- and C-level customers; comfortable running discovery, hosting the room, and facilitating executive conversations.
  • Strong cross-functional operating skills - able to orchestrate PMM, Solutions, Events, and a rotating bench of executives who don't report to you.
  • Comfort owning a number and reporting on program-influenced pipeline or expansion to senior leadership.
  • Clear written and verbal communication; you can brief an executive sponsor in three bullets and write the discovery doc behind it.
  • Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

The annual compensation range for this role is listed below.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$255,000-$320,000 USD
Logistics
Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links-visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.