ZipRecruiter

Log In

1

Customer Program Manager Jobs in Massachusetts (NOW HIRING)

Textron

Program Manager

Wilmington, MA · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Veracode

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The Security Program Manager (SPM) is responsible for driving Veracode customer's security programs while building and maintaining strong customer relationships. The SPM ensures a high level of ...

Textron

Program Manager

Wilmington, MA · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Port

Program Manager, Customer Experience

Boston, MA · On-site +1

We are seeking a strategic, data-driven Program Manager to lead and scale our Customer Experience (CX) programs. This individual will play a key role in translating the CX vision into measurable ...

Cadrex Manufacturing Solutions

Program Manager

Agawam, MA · On-site

$136K - $158K/yr

This position also requires leading customer teams to drive customer satisfaction, continuous improvement, and life of the program financial performance by managing customer programs, contracts, and ...

Cadrex Agawam

Program Manager

Agawam, MA · On-site

$136K - $158K/yr

This position also requires leading customer teams to drive customer satisfaction, continuous improvement, and life of the program financial performance by managing customer programs, contracts, and ...

next page

Showing results 1-20

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Massachusetts

Customer Program Manager information

See Massachusetts salary details

$9

$59

$92

How much do customer program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer program manager in Massachusetts is $59.06, according to ZipRecruiter salary data. Most workers in this role earn between $39.38 and $75.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Massachusetts are hiring for Customer Program Manager jobs? Cities in Massachusetts with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $122,848 per year, or $59.1 per hour.

Customer Program Manager

#twiceasnice Recruiting

Littleton, MA

Full-time

Medical, Retirement

Posted 8 days ago

Job description

twiceasnice Recruiting seeks a Program Manager in Littleton, MA to oversee customer programs across the product lifecycle. You will liaise between customers and internal teams, ensuring successful execution and continuous improvement. The role requires a Bachelor's degree and 5+ years of relevant experience, with a strong focus on building relationships and managing operational processes. Attractive benefits include medical coverage, a 401k, and more. #J-18808-Ljbffr

#twiceasnice Recruiting logo

About #twiceasnice Recruiting

Sourced by ZipRecruiter

#twiceasnice Recruiting is a prominent company in the recruitment and staffing industry, based in Boston, MA, US. The company's services are designed to meet all employment needs of its clients, focusing on optimal fits between employers and prospective employees. Ever since its inception, #twiceasnice Recruiting has committed to the goal of providing high quality recruitment services at a swift pace. They have garnered significant acclaim for their innovative approaches and prompt services, leading them to be recognized as a leader in their field.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Boston, MA, US

Year founded

2017

Social media

Facebook

View All #twiceasnice Recruiting Jobs

Apply