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Customer Program Manager Jobs in Massachusetts (NOW HIRING)

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The Security Program Manager (SPM) is responsible for driving Veracode customer's security programs while building and maintaining strong customer relationships. The SPM ensures a high level of ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Operations Program Manager

Fitchburg, MA · On-site

$96K - $138K/yr

Establish plans for all development efforts to hit customer milestones business requirements ... Interact with Program Management on Program Cost issues and required details. Monitor Target Costs ...

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The SPM ensures a high level of customer satisfaction and drives services and license utilization ... management programs for application vulnerability testing. • Advise customers on how to best ...

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

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Customer Program Manager information

See Massachusetts salary details

$9

$59

$92

How much do customer program manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer program manager in Massachusetts is $59.06, according to ZipRecruiter salary data. Most workers in this role earn between $39.38 and $75.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Massachusetts are hiring for Customer Program Manager jobs? Cities in Massachusetts with the most Customer Program Manager job openings:
Infographic showing various Customer Program Manager job openings in Massachusetts as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $122,848 per year, or $59.1 per hour.
Program Manager

Program Manager

Textron

Wilmington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago


Textron rating

8.3

Company rating: 8.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

26th of 59 rated aerospace companies


Job description

Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System's Weapon Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

About This Role
The Weapon Systems business is seeking a Program Manager for the Wilmington, MA location. The Program Manager will own a critical subsystem within a growing program and work within a highly collaborative and dynamic Program Office. This role requires excellent organization, teamwork, and communication skills to ensure program execution that meets mission objectives. A successful candidate in this role will be action-oriented, have strong written and verbal communication and exhibit a team mentality.

Responsibilities
We believe people should love what they do - in this role, you will be responsible for:

  • Managing the financial, technical, and schedule requirements of a critical program subsystem to deliver products that are technically acceptable on time and in a cost-effective manner.
  • Applying Earned Value (EV) techniques to monitor and control of the Performance Measurement Baseline.
  • Performing Control Account Manager responsibilities for program budget including development of budgetary baseline, review of actual costs and managing variance analysis, monthly Latest Revised Estimate updates, Estimate At Complete analysis, and sales forecast updates.
  • Zeroing in on Integrated Master Schedule (IMS) critical path for the subsystem and creating actionable plans to ensure on-time / early completion of tasking on that critical path.
  • Managing Risks & Opportunities for the subsystem.
  • Interfacing with critical suppliers and Textron Systems' internal Procurement organization to communicate program updates / changes to and from the supplier.
  • Coordinating formal customer briefs and leading internal dry runs prior to the event.
  • Working closely with the customer's Program Manager(s) and communicating program progress both internally and externally.
  • Leading proposal generation and submittal to the customer.

Qualifications

Required Skills:

  • Bachelor's degree in business, Engineering, Supply Chain, or similar discipline required.
  • 8 years of relevant experience, including 2 years of Program Management experience in the defense industry.
  • Experience evaluating program Risks and Opportunities.
  • Understanding of Earned Value Management principles.
  • Proposal lead or business capture experience.
  • Strong written and verbal communication skills.
  • Demonstrated ability to work across organizational boundaries.
  • Strong interpersonal skills.
  • Proficiency in MS office.
  • This position requires that the candidate be a US citizen with or capable of receiving a Secret level security clearance. Qualified applicants will be subject to a security investigation and must meet minimum qualifications for a Secret clearance.
    Desired Skills:
  • PMP Certification or equivalent.
  • Advanced Degree preferred.
  • Prior US military or defense / aerospace industry experience.

How We Care
At Textron Systems, our talented people make us successful. Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!
- Flexible Work Schedules
- Education Assistance
- Career Development & Training Opportunities
- Wellness Program (including Fitness Reimbursement)
- Medical, Dental, Vision & 401(K) with Company Funding
- Paid Parental Leave

Are you a Military Veteran?
Textron's products and services are trusted everyday by those who protect our country.  We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.


What Textron employees say

Pay

Benefits

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Workplace

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About Textron

Sourced by ZipRecruiter

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

Industry

Aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Providence, RI, US

Year founded

1923