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Customer Program Manager Jobs in Plymouth, MA (NOW HIRING)

Diamond Antenna and Microwave

PROGRAM MANAGER

Brockton, MA · On-site

$120K - $140K/yr

Position Summary The Program Manager - RF Engineering is responsible for leading the planning ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

@Orchard

Program Manager

Woods Hole, MA · Remote

Program Manager Hybrid Role - Can be based in Woods Hole, MA / Northern Virginia / Washington, DC ... customer satisfaction. * Monitor project progress, including budget management, contracts ...

Reworld

Safety Program Manager

Wareham, MA · On-site

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... The Safety Program Manager plays a critical role in advancing that commitment through operational ...

Reworld

Safety Program Manager

West Wareham, MA · On-site

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... The Safety Program Manager plays a critical role in advancing that commitment through operational ...

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Customer Program Manager information

See Plymouth, MA salary details

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How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Plymouth, MA is $58.84, according to ZipRecruiter salary data. Most workers in this role earn between $39.23 and $75.58 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Plymouth, MA are hiring for Customer Program Manager jobs?

Cities near Plymouth, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Plymouth, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $122,397 per year, or $58.8 per hour.

PROGRAM MANAGER

Diamond Antenna and Microwave

Brockton, MA • On-site

$120K - $140K/yr

Full-time

Re-posted yesterday

Job description

Description:

Position Summary

The Program Manager – RF Engineering is responsible for leading the planning, execution, and delivery of complex RF-based products and technology programs from concept through production. This role combines technical knowledge of RF systems with strong project and program management skills to coordinate multidisciplinary engineering teams, manage schedules, mitigate risks, and ensure successful customer delivery.

The ideal candidate has experience working with RF hardware, wireless communications, antennas, microwave systems, or aerospace/defense technologies and can effectively bridge the gap between engineering, manufacturing, quality, and customer stakeholders.


Key Responsibilities

  • Lead cross-functional engineering programs involving RF, electrical, mechanical, software, and systems engineering teams. 
  • Develop and maintain integrated program schedules, budgets, milestones, and resource plans. 
  • Coordinate design reviews, technical readiness reviews, and customer milestone meetings. 
  • Monitor program risks and develop mitigation strategies to maintain schedule and cost objectives. 
  • Serve as the primary interface between engineering, manufacturing, supply chain, quality, and executive leadership. 
  • Track technical performance, cost, schedule, and deliverables using established program management methodologies. 
  • Support proposal development, project planning, and customer presentations. 
  • Manage configuration changes, engineering change requests (ECRs), and product lifecycle activities. 
  • Ensure compliance with contractual requirements, industry standards, and regulatory requirements. 
  • Drive continuous improvement in program execution and cross-functional collaboration. 

Diamond Antenna & Microwave is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age


Requirements:

Required Qualifications

  • Bachelor's degree in Electrical Engineering, RF Engineering, Systems Engineering, or a related technical discipline. 
  • 5–10+ years of experience in RF engineering, wireless communications, aerospace, defense, telecommunications, or related industries. 
  • 3+ years of experience managing technical projects or engineering programs. 
  • Strong understanding of: 
  • RF design and testing 
  • Antenna systems 
  • Microwave components 
  • Wireless communications 
  • Signal integrity and RF measurements 
  • Experience with program management tools such as Microsoft Project, Jira, Smartsheet, or Primavera. 
  • Excellent communication, organizational, and leadership skills. 
  • Ability to manage multiple concurrent projects in a fast-paced environment. 

Preferred Qualifications

  • Master's degree in Engineering, Engineering Management, or Business Administration. 
  • PMP (Project Management Professional) certification. 
  • Experience with Agile or hybrid project management methodologies. 
  • Familiarity with systems engineering processes and requirements management. 
  • Experience supporting defense or aerospace programs (DoD, FAA, or similar). 
  • Knowledge of manufacturing processes, qualification testing, and production readiness. 

Technical Skills

  • RF systems and subsystem integration 
  • Network analyzers, spectrum analyzers, and RF test equipment 
  • Wireless standards (LTE, 5G, Wi-Fi, SATCOM, or radar) 
  • Requirements management 
  • Risk management 
  • Earned Value Management (EVM) 
  • Product lifecycle management (PLM) 
  • Schedule and budget management 
  • Microsoft Office Suite 
  • Microsoft Project, Jira, Smartsheet, or similar tools 

Key Competencies

  • Technical leadership 
  • Strategic planning 
  • Cross-functional collaboration 
  • Customer relationship management 
  • Risk identification and mitigation 
  • Decision-making 
  • Problem solving 
  • Executive communication 
  • Negotiation and conflict resolution 

Success Metrics

  • On-time delivery of engineering milestones 
  • Program budget performance 
  • Customer satisfaction 
  • Successful product qualification and launch 
  • Reduction in technical and schedule risks