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Customer Program Manager Jobs in Columbus, OH (NOW HIRING)

Vertiv Group Corp.

Technical Program Manager

Delaware, OH · On-site

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and cross ...

Vertiv Co

Technical Program Manager

Delaware, OH

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and ...

Computech Corporation

Program Manager

Columbus, OH

Company Description Computech Corporation provides IT and consulting services to various customers ... The Program Manager's primary responsibility will be to lead the entire Financials implementation ...

Vertiv Co

Program Manager

Westerville, OH · On-site

Vertiv is hiring a Program Manager in Westerville, OH to join our execution team, this role will provide value to our customers by overseeing strategic initiatives across one or more global strategic ...

Software People Inc.

Program Manager

Columbus, OH

Software People is in the business of helping its customers function more productively and ... manage programs and projects of large scope Working with change control process AGILE software ...

Software People Inc.

Program Manager

Columbus, OH · On-site

Software People is in the business of helping its customers function more productively and ... manage programs and projects of large scope • Working with change control process • AGILE ...

Vertiv Group Corp.

Program Manager

Westerville, OH · On-site

Vertiv is hiring a Program Manager in Westerville, OH to join our execution team, this role will provide value to our customers by overseeing strategic initiatives across one or more global strategic ...

SmartIPlace

Program Manager[Onsite]

Columbus, OH · On-site

Program Manager 5 Location: Columbus, OH Visa: Any Visa except CPT, TN and GC (PP number is ... customer locations may be necessary. No reimbursement DAS/Office of Information Technology ...

SafeinHome

Be Seen First

Marketing Program Manager

Columbus, OH · Remote

$75K - $85K/yr

... CRM systems (Zoho preferred) and spreadsheets. · Complete and comprehensive understanding ... Marketing Program Manager position job function. · Demonstrates the ability to be kind ...

SmartIPlace

Program Manager 5

Columbus, OH · On-site

$80 - $85/hr

Collaborating with customers and Information Technology staff to resolve, coordinate, and execute ... Managing long-term ODOC program area demands for technology solutions * Coordinating Information ...

Brown and Caldwell

Senior Program Manager- Midwest

Columbus, OH · On-site +1

$111K - $111K/yr

Candidates should be prepared and willing to travel throughout their territory to customer sites ... Manage activities within the programs organization, including program governance and stakeholder ...

Path Robotics

Program Manager, Data Farm

Columbus, OH · On-site

The Data Farm Program Manager owns operational coordination between the Engineering team and the ... Ensure a smooth high-quality customer experience through disciplined execution, transparent ...

Path Robotics

Program Manager, Data Farm

Columbus, OH · On-site

The Data Farm Program Manager owns operational coordination between the Engineering team and the ... Ensure a smooth high-quality customer experience through disciplined execution, transparent ...

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Customer Program Manager information

See Columbus, OH salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer program manager in Columbus, OH is $52.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $67.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Columbus, OH are hiring for Customer Program Manager jobs? Cities near Columbus, OH with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Technical Program Manager

Technical Program Manager

Vertiv Group Corp.

Delaware, OH • On-site

$122K - $158K/yr

Full-time

Posted 12 days ago

Vertiv rating

6.9

Company rating: 6.9 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

307th of 417 rated machine equipment manufacturers

Job description

Job Description
Position Summary
The Technical Program Manager (TPM) within the Systems Architecture & Engineering (SAE) organization is responsible for driving execution of complex, system-level initiatives supporting Vertiv's most strategic customers and architectures. This role ensures alignment between system architecture intent, customer commitments, and cross-product execution across global product lines.
The TPM partners closely with Lead Systems Architects and functional leaders to translate architecture, requirements, and customer engagements into actionable, disciplined programs with clear ownership, schedules, and risk management.
Key Responsibilities
  • Own execution of system-level programs spanning AC power, DC power, controls, and energy storage architectures

  • Translate system architectures and customer requirements into integrated program plans and milestones

  • Coordinate cross-functional execution across Product Lines, Engineering, Quality, Operations, and Supply Chain

  • Establish and maintain program cadence, including schedules, dependencies, risk registers, and change control

  • Serve as the execution lead for strategic and hyperscale customer programs in partnership with SAE leadership

  • Identify, track, and drive mitigation of technical, schedule, and organizational risks

  • Ensure alignment between customer commitments, Vertiv system architectures, and product roadmaps

  • Support executive reviews, customer program reviews, and architecture readiness milestones

  • Drive standardization and repeatability of program management practices within SAE

Required Qualifications
  • Bachelor's degree in Engineering (Electrical, Mechanical, or related discipline)

  • 8+ years of experience in technical program management, systems engineering, or complex infrastructure programs

  • Experience managing cross-functional, multi-product, and global engineering initiatives

  • Strong technical understanding of data center infrastructure systems

  • Proven ability to operate with executive visibility and accountability

  • Strong written and verbal communication skills across technical and executive audiences

Preferred Qualifications
  • Experience supporting hyperscale data center or AI infrastructure customers

  • Familiarity with system-level architecture, integration, and validation

  • Experience working across global product line organizations

  • PMP or equivalent program management certification

  • Background in power systems, UPS, DC power, controls, or energy storage

Key Competencies
  • System-level thinking with strong execution discipline

  • Clear ownership mindset and bias toward action

  • Ability to lead in matrixed environments

  • Effective risk identification and escalation

  • Executive-level communication and presence

Travel
  • Up to 25-30% global travel

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