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Customer Program Manager Jobs in New York (NOW HIRING)

BAE Systems

Ops Program Mgr I

Greenlawn, NY · On-site

$105K - $179K/yr

Presents Operations status to customer, Program Management and or Operations Management as required * Coordinate preparation of estimates for all Operations functions by requesting input from ...

Conversa Health, Inc.

Client Program Manager

Hempstead, NY · On-site +1

$100K - $150K/yr

If so, this Client Program Manager role is for you. We are looking for someone who has experience ... Identify and resolve operational and services related issues to ensure customer satisfaction. • ...

Conversa Health, Inc.

Client Program Manager

Hempstead, NY · On-site +1

$100K - $150K/yr

If so, this Client Program Manager role is for you. We are looking for someone who has experience ... Identify and resolve operational and services related issues to ensure customer satisfaction. • ...

Etsy

Program Manager, Customer Operations

New York, NY · On-site +1

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

Etsy

Program Manager, Customer Operations

New York, NY

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

IQVIA

Program Manager, Client Services

New Providence, NJ · On-site

$66K - $166K/yr

We help customers gain insight and access to their markets and ultimately demonstrate their product ... The Program Manager manages the relationships with the manufacturer and Access or Affordability ...

IQVIA

Program Manager, Client Services

New Providence, NJ · On-site

$66K - $166K/yr

We help customers gain insight and access to their markets and ultimately demonstrate their product ... The Program Manager manages the relationships with the manufacturer and Access or Affordability ...

Crane Company

Program Manager

Caldwell, NJ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Curtiss-Wright

Program Manager

East Farmingdale, NY · On-site

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Crane Company

Program Manager

West Caldwell, NJ

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Curtisswright

Program Manager

East Farmingdale, NY

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

AVTC Group

Program Manager

Springfield, NJ · On-site +1

Program Manager The Program Manager • Financial Controls - assuring Programs are performed within ... customers • Other important elements for success are a clear understanding of business ...

CPI Aerostructures

Program Manager

Brentwood, NY · On-site

$85K - $135K/yr

Interface with Customers to insure Customer satisfaction on current programs and generate future opportunities for new business * Working in conjunction with the Business Manager; * Develop and track ...

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Customer Program Manager information

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$9

$59

$93

How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in New York is $59.16, according to ZipRecruiter salary data. Most workers in this role earn between $39.47 and $76.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in New York are hiring for Customer Program Manager jobs? Cities in New York with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,063 per year, or $59.2 per hour.
Business Program Manager - Customer Experience & AI Transformation

Business Program Manager - Customer Experience & AI Transformation

Microsoft

New York, NY • On-site

Full-time

Posted 15 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

78th of 245 rated software companies

Job description

Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We're looking for a Business Program Manager - Customer Experience & AI Transformation to join the Customer Advocacy team. This is an ideal opportunity for a candidate who is eager to support a portfolio of programs that span several exciting customer segments such as Small-Medium Businesses, Digital Natives and start-ups, as well as select industries such as Education, Healthcare and Life Sciences, and Public Sector.
You will partner closely with peers and stakeholders across the organization, contributing to program planning, rhythm of business, and reporting while driving impact across these programs.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Program Planning and Design
  • Learns to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery feedback) and supports forecasting and the examination of business trends to help define program scope.
  • Collaborates with others to understand overall business goals, objectives, strategies, and short- and long-term priorities.
  • Supports the identification of current program risks, impact, and mitigation plans in collaboration with more experienced team members.
  • Contributes to defining and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) such as quality, adoption, usage, and impact, with guidance.

Business Program Excellence and Execution
  • Helps maintain the rhythm of business (ROB) during plan execution, ensuring participants and stakeholders are communicating and responding on the necessary cadence.
  • Supports landing and communication plans, including identifying target audiences and drafting clear, well-structured updates.
  • Begins to work across teams (e.g., Landing, Design, Engineering, Finance, Technical Program Management) to ensure program requirements are understood and met.
  • Learns to leverage data and performance metrics to demonstrate the value and impact of a program, adapting communication style to different audiences with coaching.

Business Program Management
  • Assists in managing a portfolio of projects-supporting project plans, timelines, milestones, and tracking of resource needs.
  • Communicates program status to relevant stakeholders and helps hold participants accountable to established schedules and risk-mitigation plans, with guidance.
  • Develops an understanding of how systems and processes work and impact one another, and helps ensure program processes are executed efficiently.

Business Program Evaluation and Improvement
  • Supports cost-benefit analyses and contributes to monthly business reviews (MBRs) and recurring rhythms to identify what is working and where to improve.
  • Helps collect and evaluate success criteria and performance metrics using scorecards and dashboards to monitor programs and keep activities aligned to objectives.
  • Learns to use data and analytics to derive insights that identify program risks, mitigation plans, and opportunities to streamline and optimize based on lessons learned.
  • Begins to support change-management efforts by helping develop collateral and communications that enable stakeholders to adopt new programs and processes.

Other
  • Embody our culture and values.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications:
  • Internship, co-op, capstone, or relevant project experience in program management, project management, business operations, or consulting.
  • Coursework, certification, or familiarity with project management methodologies (e.g., Certified Associate in Project Management [CAPM], Agile/Scrum fundamentals).
  • Foundational data analysis skills (e.g., Microsoft Excel, Power BI) and comfort using data to inform decisions.
  • Excellent written and verbal communication skills, with the ability to organize information clearly for different audiences.
  • Demonstrated ability to manage competing priorities, stay organized, and follow through with limited direction.
  • Experience collaborating across teams (e.g., student organizations, group projects, internships) and a track record of bringing a can-do attitude to ambiguous situations.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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