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Customer Program Manager Jobs in New York (NOW HIRING)

BAE Systems

Ops Program Mgr I

Greenlawn, NY · On-site

$105K - $179K/yr

Presents Operations status to customer, Program Management and or Operations Management as required * Coordinate preparation of estimates for all Operations functions by requesting input from ...

Conversa Health, Inc.

Client Program Manager

Hempstead, NY · On-site +1

$100K - $150K/yr

If so, this Client Program Manager role is for you. We are looking for someone who has experience ... Assess risks at the customer project level so as to develop and execute risk and contingency ...

Conversa Health, Inc.

Client Program Manager

Hempstead, NY · On-site +1

$100K - $150K/yr

If so, this Client Program Manager role is for you. We are looking for someone who has experience ... Assess risks at the customer project level so as to develop and execute risk and contingency ...

Etsy

Program Manager, Customer Operations

New York, NY · On-site +1

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

Etsy

Program Manager, Customer Operations

New York, NY · On-site

$107K - $139K/yr

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

IQVIA

Program Manager, Client Services

New Providence, NJ · On-site

$66K - $166K/yr

We help customers gain insight and access to their markets and ultimately demonstrate their product ... The Program Manager manages the relationships with the manufacturer and Access or Affordability ...

Curtiss-Wright

Program Manager

East Farmingdale, NY · On-site

$150K - $170K/yr

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtisswright

Program Manager

East Farmingdale, NY · On-site

$150K - $170K/yr

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtiss-Wright

Program Manager

East Farmingdale, NY · On-site

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtisswright

Program Manager

East Farmingdale, NY · On-site

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

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Customer Program Manager information

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How much do customer program manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer program manager in New York is $59.16, according to ZipRecruiter salary data. Most workers in this role earn between $39.47 and $76.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in New York are hiring for Customer Program Manager jobs? Cities in New York with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,063 per year, or $59.2 per hour.

OMS Customer Program Manager

Air Express International USA, Inc.

Newark, NJ • On-site

$105K - $141K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Job Title: OMS Customer Program Manager
Location: Edison, New Jersey

 

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows.

 

Role Responsibility

The Customer Program Manager is responsible for leading strategic customer engagements, ensuring operational excellence, financial healthiness and driving continuous improvement across the customer lifecycle.  This role serves as the primary interface between the organization and key customers-overseeing service delivery, commercial performance, business continuity, and long-term account development.  It acts as the focal point for all DGF business with customers, including OMS, Ocean Freight and Air Freight performance, relationship and escalation management.

 

What You'll Do

  • Build and maintain strong commercial and strategic relationships with assigned customers.
  • Develop and execute a value delivery roadmap aligned with customer goals and organizational capabilities.
  • Drive account development initiatives to expand business opportunities.
  • Conduct regular business reviews with customers to assess performance and identify improvement areas.
  • Monitor and analyze market intelligence to anticipate customer needs and competitive trends.
  • Ensure high-quality day to day service delivery while meeting contractual and performance expectations.
  • Oversee effective exceptions management, ensuring timely resolution and preventative actions.
  • Manage contracts and rate agreements, ensuring accuracy and timely updates.
  • Monitor billing performance, driving accuracy, completeness, and timely updates.
  • Own and maintain Standard Operating Procedures (SOPs) with consistent communication and updates to stakeholders.
  • Lead Corrective and Preventive Action (CAPA) processes to address issues and drive lasting improvements.
  • Facilitate operational training and troubleshooting support for internal teams and customer interfaces.
  • Develop, implement, and maintain Business Continuity Plans (BCP) aligned with organizational standards and customer requirements.
  • Support Disaster Recovery Planning (DRP) and ensure readiness for crisis scenarios.
 

Qualifications

  • Bachelor's degree in Business, Supply Chain, Logistics, or related field.
  • 5+ years in logistics/supply chain (including freight forwarding and PO management).
  • Direct exposure to customer-facing programs/projects and collaboration in a global environment.
  • In depth 3PL/4PL/OMS domain and forwarding knowledge.
  • Excellent knowledge of Supply Chain Solutions, Ocean/Air freight, market and players.
  • Commercial acumen.
  • Strong analytical and problem solving skills.
  • Ability to manage multiple priorities and operate effectively in a fast-paced environment.
  • Excellent communication, relationship-building, and stakeholder management capabilities.
  • Experience working with BI tools (e.g., Power BI, Tableau) is preferred.
  • Understanding of InforNexus is preferred.
  • MS Excel/Word/PowerPoint.
 

Pay Range: $105,843.75 - $141,125.00+ (Based on Experience)

 

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.


Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.


Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.


Employment Type: FULL_TIME

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