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Customer Program Manager Jobs in Troy, NY (NOW HIRING)

Curia, Inc.

Training Program Manager

Rensselaer, NY · On-site

$114K - $142K/yr

Training Program Manager in Rensselaer, NY Build your future at Curia, where our work has the power ... At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ...

AMRI

Training Program Manager

Rensselaer, NY

$114K - $142K/yr

Training Program Manager in Rensselaer, NY Build your future at Curia, where our work has the power ... At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ...

Ducommun

Program Management Analyst

Coxsackie, NY

Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback. * Communicates with Operations Management to assure proper coordination of customer requirements. Ensures ...

Ducommun

Program Management Analyst

Coxsackie, NY · On-site

Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback. * Communicates with Operations Management to assure proper coordination of customer requirements. Ensures ...

Curia, Inc.

Senior Program Manager III

Rensselaer, NY · On-site

$115K - $115K/yr

Senior Program Manager III in Rensselaer, NY Build your future at Curia, where our work has the ... The individual functions as both a customer advocate and site liaison between all functional ...

AMRI

Senior Program Manager III

Rensselaer, NY

$115K - $115K/yr

Senior Program Manager III in Rensselaer, NY Build your future at Curia, where our work has the ... The individual functions as both a customer advocate and site liaison between all functional ...

Ducommun

Program Management Analyst

Coxsackie, NY · On-site

$52K - $64K/yr

Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback. * Communicates with Operations Management to assure proper coordination of customer requirements. Ensures ...

Globalfoundries

Quantum Program PMO

Malta, NY

$118K - $210K/yr

... and give customers the power to shape their markets. For more information, visit www.gf.com. Summary of Role: The SMTS Technical Program Manager - GF Labs Strategic Projects is responsible for ...

Globalfoundries

Quantum Program PMO

Malta, NY · On-site

$143K - $247K/yr

... customers the power to shape their markets. For more information, visit www.gf.com. Job Summary The PMTS Technical Program Manager - GF Labs Strategic Projects is responsible for leading complex ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Troy, NY

Customer Program Manager information

See Troy, NY salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Troy, NY is $53.18, according to ZipRecruiter salary data. Most workers in this role earn between $35.48 and $68.32 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Troy, NY are hiring for Customer Program Manager jobs?

Cities near Troy, NY with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Advanced Tech Search - QuantumScale

Poestenkill, NY • On-site

Full-time

Posted 24 days ago

Job description

Senior Manager Technical Program Management
Apply
locationsHoltsville, New York
time typeFull time
posted onPosted 30+ Days Ago
job requisition idJR101768
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
The Senior Manager, Technical Program Manager will lead strategic, cross-functional initiatives to standardize software shared services across our diverse business units.
In this role, you will drive the execution of foundational technical programs-such as unified identity, API strategy, and cloud operations-to reduce complexity, increase operational efficiency, and deliver a seamless, unified experience for our customers.
This role requires a minimum of 3-days per week in our Holtsville, NY (Long Island) office, 2 days remote (US).
Essential Duties and Responsibilities:
  • Functional Leadership of Program management teams with direct supervision of one or more direct reports. Independently drive team growth and development plans and supports individual's execution & development activities such as training, mentorships, and guiding growth opportunities.
  • Lead cross-functional programs to standardize software and improve the end-to-end customer experience across a multi-product portfolio.
  • Direct strategic shared services programs-such as unified identity/login, licensing, API strategy, and cloud operations-ensuring alignment with overarching business goals.
  • Collaborate with and influence leaders across multiple business units to gain buy-in and drive the adoption of common standards and platforms.
  • Develop and manage strategic program roadmaps focused on reducing customer fragmentation, consolidating platforms, and increasing internal operational efficiency. Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
  • Responsible for all aspects of program planning and execution fully autonomously
  • Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.
  • Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
  • Responsible for all aspects of program planning and execution fully autonomously
  • Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.
  • Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved.
  • Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements. Assumes self and indirect project team's accountability for program success against the objectives.
  • Prepare and influentially present status updates and other deliverables to senior-level audiences
  • Independently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution. Adjusts the plan as delays/obstacles are experienced
  • Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies.
  • Develops comprehensive risk management plans.
  • Demonstrates advanced knowledge of development processes and product launch scope and activities
  • Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight
  • Identify, recommend, and implement process improvements

Minimum Qualifications:
  • Bachelor's degree in a related field, MS preferred
  • Minimum 12+ years' experience, plus 3 years minimum experience in a people leader role

Key Skills and Competencies:
  • Effective in presenting and communicating (verbal and written), and facilitating to peers, direct reports, and executive audiences
  • Comfortable and experienced in delegating and requesting follow-up
  • Proven experience managing complex, large-scale software programs in a multi-product or multi-business unit environment.
  • Demonstrated ability to lead organizational change, build consensus among senior leaders, and influence technical and business teams without direct authority.
  • A strong understanding of the following modern software concepts is required:
    • Identity Management: Familiarity with modern authentication patterns, including Single Sign-On, OAuth, and related identity technologies.
    • API Strategy: Deep knowledge of API-first design principles, API lifecycle management, and strategies to build and scale robust developer tools and platforms.
    • Cloud Operations: Understanding of shared cloud platforms, DevOps principles, and strategies for creating operational efficiencies at scale.
    • Software Licensing Models: Experience with various software monetization and licensing strategies (e.g., subscription, consumption-based, perpetual.
  • Ability to connect technical program goals to business outcomes, such as improved customer satisfaction, operational efficiency, and new revenue opportunities.
  • Experience creating, implementing, and governing technical standards across a matrixed organization.
  • Identify, recommend, and implement process improvements
  • Familiar with and has used AI tools in an enterprise setting, and demonstrates integrating workflows with AI tools to create efficiencies
  • Proficient in MS Office or similar
  • Travel Requirements: 10-20%

Apply