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Customer Program Manager Jobs in Troy, NY (NOW HIRING)

Plug Power, Inc.

Program Manager

Albany, NY · On-site

$103K - $165K/yr

Ability to manage customer and joint venture change in scope requests, deal with conflict, and manage risk * Advise company management of the program statuses and risks on a regular basis

Plug Power, Inc.

Program Manager

Albany, NY · On-site

$103K - $165K/yr

Ability to manage customer and joint venture change in scope requests, deal with conflict, and manage risk * Advise company management of the program statuses and risks on a regular basis

Kong

Senior Revenue Program Manager

Albany, NY · Remote

$130K - $140K/yr

Executive & Customer Programs In partnership with the Director of Global Programs; * Executive Briefing Program: Build out and manage the day-to-day operations of Kong's Executive Briefing Program ...

Kong

Senior Revenue Program Manager

Albany, NY

$115K - $115K/yr

Executive & Customer Programs In partnership with the Director of Global Programs; * Executive Briefing Program: Build out and manage the day-to-day operations of Kong\'s Executive Briefing Program ...

NY CREATES

EUV Program Manager

Albany, NY · On-site

Additionally, the Program Manager must possess the ability to interface with customers and internal partners at various levels within an organization; work independently; prioritize demands in a fast ...

AMRI

Training Program Manager

Rensselaer, NY

$114K - $142K/yr

Training Program Manager in Rensselaer, NY Build your future at Curia, where our work has the power ... At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ...

Curia, Inc.

Training Program Manager

Rensselaer, NY · On-site

$114K - $142K/yr

Training Program Manager in Rensselaer, NY Build your future at Curia, where our work has the power ... At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ...

Gehc

Senior Program Manager - Ultrasound Probes

Niskayuna, NY · On-site

$111K - $112K/yr

Work closely with Probes segment leaders / Product Managers to align program execution with portfolio strategy, customer needs, product roadmaps, and business priorities. * Support prioritization ...

Globalfoundries

Quantum Program PMO

Malta, NY · On-site

$143K - $247K/yr

... customers the power to shape their markets. For more information, visit www.gf.com. Job Summary The PMTS Technical Program Manager - GF Labs Strategic Projects is responsible for leading complex ...

Amat

Ramp/SARR Program Manager

Malta, NY · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... The Ramp & SARR Program Manager serves as the end-to-end orchestrator and controller for ...

Amat

Ramp/SARR Program Manager

Albany, NY · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... The Ramp & SARR Program Manager serves as the end-to-end orchestrator and controller for ...

Kaman Corporation

Program Coord

Bennington, VT · On-site

Works with and attends customer meetings to support Program Manager with customer requests * May be required to travel Knowledge, Skills & Abilities: * Possess exceptional communication skills, both ...

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Customer Program Manager information

See Troy, NY salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer program manager in Troy, NY is $53.18, according to ZipRecruiter salary data. Most workers in this role earn between $35.48 and $68.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Troy, NY are hiring for Customer Program Manager jobs? Cities near Troy, NY with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Program Manager

Program Manager

Plug Power, Inc.

Albany, NY • On-site

$103K - $165K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Plug Power rating

6.7

Company rating: 6.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

374th of 486 rated machine equipment manufacturers

Job description

Sr Program Manager
Status: Exempt (salaried)
Department: Program Management (Engineering)
Position Summary
The Sr Program Manager will manage global development projects that may vary from single enclosure design/manufacturing, new common platform architectures and/or H2 infrastructure. The position plays a key role in managing communication with various stakeholders, including internal employees, external vendors and customers, and joint ventures. The position requires close interaction with engineering, product management, sales, supply chain, quality, manufacturing, and service teams to ensure designs meet cross-functional requirements and are seamlessly launched into the business as available offerings. The Sr Program Manager will maintain project schedules and regularly meet with team members to review project status, prioritize activities, drive deliverables, plan future actions and report out progress. The ideal candidate should exhibit both exceptional communication and project management skills along with a technical background. The successful candidate must be self-motivated, able to handle multiple project assignments and willing to learn and adapt within a fast-paced organization.
Core Duties and Responsibilities
  • Create and maintain multiple complex project schedules and resourcing, document launch scope and budget with product management and engineering and create product charters
  • Lead teams through the product development process including requirements, development, technical design, vendor/subcontractor work, manufacturing/assembly, validation, quality, and product release stages
  • Ability to manage customer and joint venture change in scope requests, deal with conflict, and manage risk
  • Advise company management of the program statuses and risks on a regular basis
  • Anticipate potential schedule delays and initiate plans for alternative actions as needed; able to rearrange competing priorities to ensure deadlines are met
  • Facilitate cross functional design reviews and phase gates throughout the product development process and ensure completion of deliverables, report out KPI's, progress to roadmap targets and budgets
  • Must be able to drive work independently, multi-task effectively and provide excellent follow-through
  • Represent Plug in a professional manner in all interactions, including written and verbal communications
  • Perform all other duties as assigned

Education and Experience
  • Bachelor's degree in business, engineering, or a related field of study
  • PMP certification strongly preferred
  • Supervisory experience strongly preferred
  • Minimum of three (3) years of project management experience in product development
  • Experience in any of the following is preferred and highly valued:
    • Hydrogen and/or fuel cells
    • Industrial gas
    • Cryogenic Industry
    • High Pressure Systems (250 Bar and up)
    • Gas processing and/or dispensing equipment
    • Oil and Gas, CNG, LNG, etc.
    • Logistics/Material Handling
  • Ability to travel occasionally, up to 10% of the time
  • Computer and software systems skills as applicable to position including but not limited to: MS Word, PowerPoint, Excel, Project and Outlook. Smartsheet preferred.
  • Exempt employees are expected to work as many hours as is necessary to complete their job responsibilities. This may require they work more than eight hours a day and more than five days or 40 hours per week.

We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.
✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓401(k) with 5% company match
✓Bonus eligibility
✓Paid time off including vacation, personal and sick time
✓Paid Holidays
✓Wellness Reimbursement Program
✓Potential to apply for Tuition Reimbursement
✓Fertility and Family Building Benefit
✓Employee Referral program
✓Employee Assistance Program
Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Estimated Base Salary Range:
$103,680.00 - $165,000.00

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