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Customer Program Manager Jobs (NOW HIRING)

Syringa Networks

Customer Program Manager

Boise, ID · On-site

The Customer Program Manager (CPM) is responsible for leading Syringa's most complex customer implementations, strategic initiatives, and multi-site deployments from project initiation through ...

Stäubli

Customer Program Manager

Duncan, SC · On-site

The Customer Program Manager will be responsible to lead the coordination and execution of strategic customer projects from development to production, ensuring alignment with technical, commercial ...

Incora

Customer Program Manager

Burnsville, MN

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high ...

Stäubli

Customer Program Manager

Duncan, SC

The Customer Program Manager will be responsible to lead the coordination and execution of strategic customer projects from development to production, ensuring alignment with technical, commercial ...

Vitron Manufacturing

Be Seen First

Customer Program Manager (CPM)

Phoenix, AZ · On-site

$63K - $77K/yr

Employee is responsible for total management of specific customer platforms. Total synchronization of all programs related internal departments (Engineering, Operations, Supply Chain, Assembly ...

Vitron Manufacturing

Be Seen First

Customer Program Manager (CPM)

Phoenix, AZ · On-site

$63K - $77K/yr

Employee is responsible for total management of specific customer platforms. Total synchronization of all programs related internal departments (Engineering, Operations, Supply Chain, Assembly ...

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How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities are hiring for Customer Program Manager jobs? Cities with the most Customer Program Manager job openings:
Who are the top companies hiring for Customer Program Manager jobs? The top employers for Customer Program Manager jobs are:
What states have the most Customer Program Manager jobs? States with the most job openings for Customer Program Manager jobs include:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Customer Program Manager

Customer Program Manager

Syringa Networks

Boise, ID • On-site

Full-time

Posted 8 days ago

Job description

The Customer Program Manager (CPM) is responsible for leading Syringa's most complex customer implementations, strategic initiatives, and multi-site deployments from project initiation through successful service activation.
This role serves as the customer advocate during implementation, ensuring alignment between customers, Sales, Operations, Engineering, Customer Success, and external vendors.
The CPM owns large-scale programs that may involve multiple locations, phased deployments, construction dependencies, carrier coordination, and executive stakeholder management. In addition to managing strategic customer initiatives, the CPM provides leadership and mentorship to Customer Delivery Managers by promoting project management best practices, risk management, and delivery excellence.
The Customer Program Manager plays a critical role in ensuring Syringa delivers exceptional customer experiences while successfully executing high-value, business-critical projects.
Core Responsibilities
Strategic Program Management
  • Lead Syringa's largest and most complex customer implementations.
  • Manage multi-site, multi-phase, and high-visibility customer projects.
  • Develop project plans, timelines, milestones, and communication strategies.
  • Identify project dependencies and coordinate resources across departments.
  • Drive accountability among internal teams and external partners.
  • Ensure customer expectations are aligned with operational realities.

Customer Engagement
  • Serve as the primary point of contact for customer implementation projects.
  • Lead kickoff meetings and project reviews.
  • Establish communication cadence with project stakeholders.
  • Provide proactive updates on milestones, risks, and project status.
  • Build confidence and trust throughout the implementation lifecycle.
  • Coordinate efforts between:
  • Sales
  • Customer Delivery
  • Operations
  • Engineering
  • Customer Success
  • Vendors and Carrier Partners
  • Facilitate alignment meetings and decision-making discussions.
  • Ensure commitments made to customers are achievable and supported internally.
  • Promote accountability across project stakeholders.

Project Governance & Risk Management
  • Maintain project plans, risk registers, and status reporting.
  • Identify risks, roadblocks, and resource conflicts early.
  • Escalate issues appropriately and drive resolution.
  • Ensure all stakeholders remain informed and aligned.
  • Monitor project health and recommend corrective actions when necessary.

Delivery Excellence & Process Improvement
  • Establish and improve project management standards, tools, and reporting.
  • Develop implementation playbooks and best practices.
  • Analyze recurring delivery challenges and recommend improvements.
  • Contribute to CX operational maturity and scalability initiatives.
  • Assist in defining program management methodology across the organization.

Mentorship & Development
  • Serve as a resource and mentor for Customer Delivery Managers.
  • Support development of project management skills within the CX team.
  • Share lessons learned and implementation best practices.
  • Assist with onboarding and training of new delivery personnel.

Requirements
Required Qualifications:
  • 5+ years of project, program, implementation, or service delivery management experience.
  • Experience managing complex customer-facing projects.
  • Strong organizational, communication, and stakeholder management skills.
  • Ability to manage multiple priorities simultaneously.
  • Proven experience coordinating cross-functional teams.
  • Strong problem-solving and conflict-resolution capabilities.
  • Experience presenting to executive-level stakeholders.

Preferred Qualifications:
  • Telecommunications, technology, managed services, or SaaS experience.
  • PMP, CAPM, Agile, or equivalent project management certification.
  • Experience managing multi-site implementations.
  • Familiarity with NetSuite, CRM, project management, or service delivery platforms.

Key Performance Indicators
  • Strategic project delivery success rate
  • On-time milestone completion
  • Customer satisfaction during implementation
  • Reduction in project escalations
  • Risk identification and mitigation effectiveness
  • Program profitability and delivery efficiency
  • Successful handoff to Customer Success
  • CDM mentorship and development contributions

What Success Looks Like
  • Syringa's largest and most complex customer projects are delivered successfully.
  • Customers feel informed, confident, and supported throughout implementation.
  • Risks are identified early and proactively managed.
  • Internal teams operate with clear accountability and alignment.
  • Delivery processes become more scalable, predictable, and efficient.
  • Customer Delivery Managers develop stronger project management capabilities.
  • Strategic customer programs strengthen customer trust and long-term relationships.

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