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Customer Program Manager Jobs (NOW HIRING)

Gogo, Inc.

Customer Program Manager

Broomfield, CO · On-site

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all deliverables are completed on time, within scope, and aligned with customer expectations. * Cross ...

Syringa Networks

Customer Program Manager

Boise, ID · On-site

The Customer Program Manager (CPM) is responsible for leading Syringa's most complex customer implementations, strategic initiatives, and multi-site deployments from project initiation through ...

Gogo Inc.

Customer Program Manager

Broomfield, CO · On-site

$100 - $125/hr

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all deliverables are completed on time, within scope, and aligned with customer expectations. * Cross ...

Incora

Customer Program Manager

Santa Barbara, CA · On-site

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$150 - $200/hr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and ...

Celestica Inc.

$100 - $125/hr

Customer Program Manager Date: Aug 19, 2026 Location: Remote Employee US, NH, US Summary The Senior Consultant, Customer Business Unit Program Management is responsible for ensuring that customer ...

Cisco

Principal Customer Program Manager

San Jose, CA · On-site

$233K - $330K/yr

Regularly communicate program status and key issues to management * Develop a close working relationship with customer development teams and use creativity to find solutions to their issues Minimum ...

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Customer Program Manager information

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$8

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$85

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities are hiring for Customer Program Manager jobs?

Cities with the most Customer Program Manager job openings:

Who are the top companies hiring for Customer Program Manager jobs?

The top employers for Customer Program Manager jobs are:

What states have the most Customer Program Manager jobs?

States with the most job openings for Customer Program Manager jobs include:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

CUSTOMER PROGRAM MANAGER

Align Production Systems

Chesterfield, MO • On-site

$100 - $125/hr

Other

Re-posted 3 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER PROGRAM MANAGER

FULL TIME Chesterfield, MO, US 1 Attachments

4 days ago Requisition ID: 1042

Salary Range: $115,000.00 To $120,000.00 Annually

Customer Program Manager

Own the schedule. Own the team. Own the outcome.

LOCATION

St. Louis, MO — On-site

REPORTS TO

Chief Operating Officer

TEAM

The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work — the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it.

WHAT YOU'LL OWN

  • Project Economics —Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.
  • The Customer Relationship —Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.
  • Design & Release Quality —Own the release process end to end and ensure Align's engineering standards are met on every project.
  • Delivery & FATs —Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).
  • Your People —Full-authority manager of your team's engineers and designers — hiring input, coaching, reviews, and development.

REAL AUTHORITY, NOT JUST RESPONSIBILITY

Within the approved project budget, you commit spend, select components, release designs for build, and set schedules — without needing prior sign-off. Spend outside budget, delivery-date commitments, and staffing decisions are made jointly with the COO.

WHAT YOU'LL BRING

  • Project management experience — highly preferred
  • Exposure to mechanical engineering design or processes — a plus, especially in custom/engineer-to-order manufacturing
  • Comfort owning budget, margin, and schedule performance like a P&L owner
  • Experience managing or mentoring engineering/design staff, or readiness to grow into it
  • Ability to work on-site in St. Louis, MO (not remote-eligible)

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