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Customer Program Manager Jobs in California (NOW HIRING)

Nexxa.ai

Customer Program Manager

San Francisco, CA · On-site

Customer Program Manager Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA ABOUT NEXXA Nexxa.ai is building artificial super intelligence ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and ...

Applied Materials

Customer Program Manager

Santa Clara, CA · On-site

$133K - $183K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Manages project schedule and task details by utilizing project management tools such as reports ...

Novanta

Customer Program Manager

Irvine, CA

$111K - $166K/yr

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and ...

Novanta, Inc.

Customer Program Manager

Irvine, CA · On-site

$111K - $166K/yr

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and ...

Amat

Customer Program Manager

Santa Clara, CA · On-site +1

$133K - $183K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Manages project schedule and task details by utilizing project management tools such as reports ...

Comet

Strategic Customer Program Manager

San Jose, CA · On-site +1

$185K - $200K/yr

Manage complex customer engagement or product programs under the supervision of the VP of Product Management and Marketing. * Lead cross-functional core team including project managers, sales ...

Cisco

Principal Customer Program Manager

San Jose, CA · On-site

$225K - $325K/yr

Regularly communicate program status and key issues to management * Develop a close working relationship with customer development teams and use creativity to find solutions to their issues Minimum ...

Cisco

Principal Customer Program Manager

San Jose, CA · On-site

$225K - $325K/yr

Regularly communicate program status and key issues to management * Develop a close working relationship with customer development teams and use creativity to find solutions to their issues Minimum ...

Aeva, Inc.

Senior Customer Program Manager

Mountain View, CA · On-site +1

$136K - $137K/yr

The Senior Customer Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for key accounts, building trust and rapport while identifying and ...

Comet

Strategic Customer Program Manager

San Jose, CA · On-site

$185K - $200K/yr

Manage complex customer engagement or product programs under the supervision of the VP of Product Management and Marketing. * Lead cross-functional core team including project managers, sales ...

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Customer Program Manager information

See California salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in California are hiring for Customer Program Manager jobs? Cities in California with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in California as of May 2026, with employment types broken down into 5% Internship, 84% Full Time, and 11% Part Time. Highlights an 84% In-person, 11% Hybrid, and 5% Remote job distribution, with an average salary of $111,012 per year, or $53.4 per hour.

Customer Program Manager

Nexxa.ai

San Francisco, CA • On-site

Full-time

Posted 9 days ago

Job description

Customer Program Manager
Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA
ABOUT NEXXA
Nexxa.ai is building artificial super intelligence for heavy industries - enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.
THE ROLE
Reporting to CPO
We're hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You'll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites - ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs - schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment.
WHAT YOU'LL DO
  • Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones
  • Maintain real-time project status visibility - Confluence boards, Jira tracking, weekly status reports - so leadership, engineering, and the Delivery Manager always have a single source of truth
  • Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements
  • Proactively identify risks, dependencies, and blockers before they become surprises - escalate to the Delivery Manager with proposed mitigations, not after deadlines slip
  • Own cross-site coordination across multiple sites - bridging time zones, aligning handoffs, and ensuring nothing falls between teams
  • Drive daily and weekly status updates across all active projects - post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs
  • Prepare and deliver weekly internal status reports to the CPO every Friday - consolidating project health, risk register, and upcoming milestones across all accounts
  • Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments
  • Coordinate resource allocation and capacity planning across FDEs and engineering - flag overload risks and propose reallocation before quality suffers
  • Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs - so automated reporting and AI tools produce accurate outputs
  • Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data

HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER
The CPM and Delivery Manager share the delivery mission but own different dimensions:
  • You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, Confluence boards, internal reporting, resource capacity flagging, and governance artifact maintenance
  • Delivery Manager owns: customer relationship, outcome definition, delivery quality sign-off, CSAT/NPS, escalation resolution, post-delivery retrospectives, and account expansion insights
  • Together: the DM ensures we deliver the right thing at the right quality; you ensure we deliver it on schedule with full visibility and zero surprises

WHAT WE'RE LOOKING FOR
  • 5+ years in technical program management, project management, or delivery management - with at least 2 years managing cross-functional, cross-site engineering teams
  • Proven experience managing 3-5 concurrent external facing projects simultaneously without dropping balls - you have a system, not just hustle
  • Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and current.
  • Experience coordinating across time zones and distributed teams - you've worked with India/APAC engineering teams and know how to structure async handoffs
  • Excellent written communication - your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates.
  • Technical fluency - you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to code, but you need to understand the work.
  • Anticipatory mindset - you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it's due.
  • Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.

KEY SUCCESS INDICATORS
  • 100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates - refreshed daily, not weekly
  • Zero surprise delays - risks are flagged at least 1 week before they impact a deadline, with proposed mitigations
  • Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls - no exceptions, no late submissions
  • Customer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documented
  • Cross-site engineering alignment verified at every handoff - India team has clear specs, context, and deadlines before they start work
  • Jira data quality at 100% - accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data.
  • Resource conflicts identified and escalated before they impact delivery - capacity planning is proactive, not reactive

NICE TO HAVE
  • Experience with Rocketlane, Asana, or Monday.com for customer-facing delivery management
  • Prior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratch
  • Experience working with AI/ML engineering teams - understanding model training timelines, data pipeline dependencies, and iterative delivery cycles
  • Familiarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows)

WHY NEXXA
  • Architect the intelligence layer for the world's largest industrial companies - your designs will run with top Fortune 100 companies
  • Work directly with the CPO and CTO on every engagement - ZERO layers of bureaucracy
  • Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources
  • Early-stage equity with significant upside

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