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Customer Program Manager Jobs in California (NOW HIRING)

Ralliant

Sr. Program Manager

Hollister, CA · On-site

$122K - $123K/yr

The Senior Program Manager is responsible for the proposal effort, customer support, and management ... Develops and maintains positive customer relationships and ensures the customer's contractual ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in California

Customer Program Manager information

See California salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in California are hiring for Customer Program Manager jobs? Cities in California with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in California as of May 2026, with employment types broken down into 5% Internship, 84% Full Time, and 11% Part Time. Highlights an 84% In-person, 11% Hybrid, and 5% Remote job distribution, with an average salary of $111,012 per year, or $53.4 per hour.

Program Manager, Voice of the Customer

Figma

San Francisco, CA • On-site, Remote

Other

Posted 4 days ago

Job description

We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
  • Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs - bringing wins back to Support and Sales to demonstrate program impact
  • Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act - from unresolved pain points and product gaps to process improvements and sales blockers
  • Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
  • Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
  • Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
  • Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
  • Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
We'd love to hear from you if you have:
  • Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
  • A background in a customer-facing function (Support, Success, or Sales - Support preferred)
  • Demonstrated ownership mentality - a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
  • Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
  • Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
While not required, it's an added plus if you also have:
  • Previous experience with Figma products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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