ZipRecruiter

Log In

1

Customer Program Manager Jobs in Michigan (NOW HIRING)

Hire Quality Strategies

Program Manager

Detroit, MI

Responsibilities: · Functions as the single point of contact with the following customer functions (Product Engineering, Program Management, Launch Team, Plant Team, and Supplier Quality) from PSO ...

Variant Partners

Program Manager

Adrian, MI · On-site

Responsibilities The Program Manager is responsible for leading customer program execution while supporting the transition from prototype development to structured, repeatable production.

Magna

Program Manager

Troy, MI

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes ...

Magna

Program Manager

Troy, MI · On-site

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes ...

Alkegen

Program Manager

Detroit, MI · On-site

In this key role the Program Manager will liaise with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

LM Manufacturing

Program Manager

Detroit, MI · On-site

Lead assigned customer programs from quotation and award through launch and production. * Serve as ... Manage program scope, schedule, costs, and customer expectations throughout the product lifecycle.

Alkegen

Program Manager

Detroit, MI

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

Alkegen

Program Manager

Detroit, MI · On-site

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

Magna

Program Manager

Newaygo, MI

... Program Management Processes (PMP ... Works with internal and external resources to maintain strong customer relationships with ...

Magna

Program Manager

Newaygo, MI · On-site

... Program Management Processes (PMP ... Works with internal and external resources to maintain strong customer relationships with ...

Empire Electronics Inc

Be Seen First

Program Manager - Automotive

Troy, MI · On-site

This Program Manager will manage all aspects of assigned customers including, but not limited, to: Ø Team Leader for the Customer Support team. Ø Management of resources to ensure on time, on ...

Accent Controls, Inc

Program Manager

Auburn Hills, MI · On-site

$130/hr

Description The program manager is responsible for contract oversight, including timeliness and quality of deliverables, conflict resolution, and communication with customers, site managers, project ...

Minth North America

Program Manager

Wixom, MI · On-site

$100K - $110K/yr

Our Program Management team is expanding and looking to add a Program Manager. We are looking for a ... Identify customer and Minth program deliverables, requirements, objectives, quality standards and ...

Linacast, Inc

Program Manager

Alma, MI · On-site

The Program Manager is an experienced program manager and serves as the primary and responsible ... Lead customer APQP team and Process. Ensure required documentation is created, tracked via open ...

next page

Showing results 1-20

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Michigan

Customer Program Manager information

See Michigan salary details

$7

$47

$74

How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in Michigan is $47.14, according to ZipRecruiter salary data. Most workers in this role earn between $31.44 and $60.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Michigan are hiring for Customer Program Manager jobs? Cities in Michigan with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $98,042 per year, or $47.1 per hour.
Customer Program Manager

Customer Program Manager

Mid-States Bolt & Screw

Burton, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Program Manager
  • Mid-States Bolt amp; Screw, a trusted industrial distributor, is seeking a Customer Program Manager to support our growing business. This position is based at our corporate headquarters in Burton, Michigan and offers a hybrid work environment, combining in-office collaboration with the flexibility to work remotely.
  • Position Summary
  • The Customer Program Manager is the operational owner for one or more of MSBS's strategic customer accounts — the central point of contact coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across Sales, Purchasing, Warehouse, and Logistics. This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.
  • Key Responsibilities
  • Serve as the primary operational contact for assigned strategic accounts, leading recurring business reviews and communicating updates internally.
  • Lead customer onboarding, product launches, and business transitions; coordinate engineering changes and customer notifications.
  • Monitor customer demand, forecasts, and inventory trends; partner with Purchasing to resolve shortages and mitigate supply disruptions.
  • Own order fulfillment performance — backorders, expedites, on-time delivery, and shipping accuracy — in partnership with Warehouse Operations.
  • Coordinate resolution of customer quality concerns and support root cause and corrective action initiatives.
  • Develop and report customer performance metrics (fill rate, on-time delivery, inventory accuracy, forecast accuracy) and drive improvement actions.
  • Identify supply chain risks early and coordinate contingency and recovery plans across departments.

Qualifications
  • Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics, or equivalent experience.
  • 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
  • Experience managing strategic accounts and cross-functional projects; VMI/Kanban or customer replenishment program experience a plus.
  • Proficient in Excel and Power BI (preferred); ERP experience with Epicor Prophet 21 (P21) preferred.
  • Bilingual English/Spanish, automotive industry background, or APICS/ASCM or PMP certification a plus.

Core Competencies
  • Customer Focus amp; Relationship Management
  • Cross-Functional Leadership
  • Supply Chain amp; Inventory Management
  • Analytical Thinking amp; Problem Solving
  • Risk Assessment amp; Decision Making
  • Communication amp; Negotiation

Our Benefits Include
  • 401(k) with Traditional and Roth options
  • Medical, Dental, Vision, and Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off and Paid Holidays

Why Join Mid-States Bolt amp; Screw?
At Mid-States Bolt amp; Screw, you'll have the opportunity to shape enterprise pricing strategy while partnering directly with executive leadership to influence business performance. This is a highly visible role where your analytical expertise and commercial insight will make a measurable impact on our continued growth and profitability.
Mid-states Bolt & Screw logo

About Mid-states Bolt & Screw

Sourced by ZipRecruiter

Mid-States Bolt & Screw Company is a place where every bolt and fastener imaginable is virtually at your fingertips. If you can’t find it here, you can’t find it anywhere!! That was the vison and goal of our founder, Herb Somers. Herb started Mid-States Bolt & Screw Co. in his basement in 1972. Within one year Herb’s home-based business grew so rapidly that he was able to move Mid-States Bolt & Screw out of his home and into a storefront on Dort Highway in Flint, Michigan. From that point forward, Mid-States Bolt & Screw Company has been securely fastened as an integral part of our community. We have grown from selling mail order wood screws into a multistate Corporation and established ourselves as the cultural foundation of the fastener business. Mid-States still has the close family feel even though we continue to grow and expand our borders. Hiring the right people plays a vital role in that constant success. When you have happy employees, you will have happy customers. Mid-States knows that you can teach anyone about fasteners and bolts, but having an employee who can connect with a customer is something that is an instinct. Here at Mid-States Bolt & Screw, we firmly believe in building a bridge between our employees and the customers. It is not something that can be fabricated, but grown with years of constant care.

Industry

Transportation and warehousing

Company size

51 - 200 Employees

Headquarters location

Burton, MI, US

Year founded

1972

View All Mid-states Bolt & Screw Jobs

Apply