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Customer Program Manager Jobs in Grand Rapids, MI

CapstoneONE Search

Senior Program Manager

Sparta, MI · On-site

$108K - $108K/yr

This role will lead new and existing customer programs from award through launch and into ... Manages program financials, including piece cost, tooling, capital, and profitability tracking

New

Challenge Manufacturing Company

Sr. Program Manager

Walker, MI · On-site

$110K - $110K/yr

We are seeking an experienced Senior Program Manager to lead key customer programs from concept through full production launch. This individual will manage cross-functional teams, ensuring program ...

Challenge Manufacturing

Sr. Program Manager

Walker, MI · On-site

$120 - $150/hr

We are seeking an experienced Senior Program Manager to lead key customer programs from concept through full production launch. This individual will manage cross-functional teams, ensuring program ...

Challenge Manufacturing Company

Sr. Program Manager

Walker, MI · On-site

$110K - $110K/yr

We are seeking an experienced Senior Program Manager to lead key customer programs from concept through full production launch. This individual will manage cross-functional teams, ensuring program ...

Challenge Mfg. Company LLC

Sr. Program Manager

Walker, MI · On-site

$110 - $150/hr

We are seeking an experienced Senior Program Manager to lead key customer programs from concept through full production launch. This individual will manage cross-functional teams, ensuring program ...

Gentex

Program Manager

Zeeland, MI · On-site

The Program Manager III serves as a technical and program leadership resource, mentoring other ... CustomerFocus-Building strong customer relationships and delivering customer-centric solutions.

Gentex Corporation

Program Manager

Zeeland, MI · On-site

$110 - $150/hr

The Program Manager III serves as a technical and program leadership resource, mentoring other ... Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Kendrick Plastics

Program Manager

Grand Rapids, MI · On-site

This role works closely with customers and cross-functional teams to ensure programs are delivered on time, within budget, and aligned with business objectives. Key Responsibilities * Manage program ...

Kendrick Plastics

Program Manager

Grand Rapids, MI · On-site

This role works closely with customers and cross-functional teams to ensure programs are delivered on time, within budget, and aligned with business objectives. Key Responsibilities * Manage program ...

WSI Talent

Program Manager

Grand Rapids, MI

Program Manager Location: Grand Rapids, MI Position Summary The Program Manager is responsible for ... customer communication. Key Responsibilities Develop and manage project plans from order intake ...

Gentex

Program Manager

Zeeland, MI · On-site

POSITION OVERVIEW The Program Manager is both a customer and internal facing position. This position coordinates the product development for engineering changes in support of new or sold business by ...

Gentex

Program Manager

Grand Rapids, MI · On-site

POSITION OVERVIEW The Program Manager is both a customer and internal facing position. This position coordinates the product development for engineering changes in support of new or sold business by ...

New

Shape Corp.

Program Manager

Grand Haven, MI · On-site

Act as the primary customer interface on all assigned programs. Essential Job Functions include, but not limited to, the following: * Define and manage the scope of the program on behalf of the ...

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Customer Program Manager information

See Grand Rapids, MI salary details

$8

$51

$81

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Grand Rapids, MI is $51.94, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $66.73 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Grand Rapids, MI are hiring for Customer Program Manager jobs?

Cities near Grand Rapids, MI with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Senior Program Manager

CapstoneONE Search

Sparta, MI • On-site

$108K - $108K/yr

Other

Posted 2 days ago

New

Job description

Program Manager (Automotive Supplier) CapstoneONE Search | Sparta, Michigan (On-site)


We are representing a globally recognized Tier 1 automotive supplier actively seeking a Program Manager due to continued company growth. This role will lead new and existing customer programs from award through launch and into production, serving as the primary point of accountability for program timing, cost, and quality.


Position Overview

  • Leads cross-functional program teams (Engineering, Quality, Purchasing, Manufacturing) through the full program lifecycle, from quoting/award through launch and production
  • Owns program timing, budget, and APQP milestones; escalates and resolves risks to keep programs on schedule
  • Serves as primary customer contact for program status, changes, and issue resolution
  • Manages program financials, including piece cost, tooling, capital, and profitability tracking
  • Coordinates prototype builds, PPAP submissions, and launch readiness activities
  • Drives resolution of engineering changes, cost variances, and program risks with internal and customer stakeholders
  • Reports program status and key metrics to senior leadership


Position Requirements

  • Bachelor's degree in Engineering, Business, or related field preferred
  • 5+ years of program/project management experience within a Tier 1 or Tier 2 automotive supplier environment
  • Strong knowledge of APQP, PPAP, and automotive program launch processes
  • Experience managing customer relationships and cross-functional teams
  • IATF 16949 familiarity a plus
  • PMP certification a plus


Apply