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Customer Program Manager Jobs in Pontiac, MI (NOW HIRING)

Hire Quality Strategies

Program Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Responsibilities: · Functions as the single point of contact with the following customer functions (Product Engineering, Program Management, Launch Team, Plant Team, and Supplier Quality) from PSO ...

Magna

Program Manager

Troy, MI · On-site

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes ...

Magna

Program Manager

Troy, MI · On-site

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes ...

JVIS

Program Manager

Shelby Township, MI · On-site

This individual will serve as the primary liaison between customers, suppliers, engineering ... Manage all phases of program execution while ensuring compliance with customer specifications ...

JVIS

Program Manager

Shelby Township, MI · On-site

This individual will serve as the primary liaison between customers, suppliers, engineering ... Manage all phases of program execution while ensuring compliance with customer specifications ...

JVIS USA LLC

Program Manager

Shelby, MI · On-site

This individual will serve as the primary liaison between customers, suppliers, engineering ... Manage all phases of program execution while ensuring compliance with customer specifications ...

LM Manufacturing

Program Manager

Detroit, MI · On-site

Lead assigned customer programs from quotation and award through launch and production. * Serve as ... Manage program scope, schedule, costs, and customer expectations throughout the product lifecycle.

Alkegen

Program Manager

Detroit, MI · On-site

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

Alkegen

Program Manager

Detroit, MI

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

NMB Technologies Corporation

Program Manager

Novi, MI · On-site

$95K - $143K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Manager is responsible for overall managing all aspects of customer programs. Manage all the simultaneous engineering functions including integrated suppliers to ensure program ...

NMB Technologies

Program Manager

Novi, MI

$95K - $143K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Manager is responsible for overall managing all aspects of customer programs. Manage all the simultaneous engineering functions including integrated suppliers to ensure program ...

Empire Electronics Inc

Be Seen First

Program Manager - Automotive

Troy, MI · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Program Manager will manage all aspects of assigned customers including, but not limited, to: Ø Team Leader for the Customer Support team. Ø Management of resources to ensure on time, on ...

Accent Controls Inc

Program Manager

Auburn Hills, MI · On-site

The program manager is responsible for contract oversight, including timeliness and quality of deliverables, conflict resolution, and communication with customers, site managers, project managers ...

Accent Controls, Inc

Program Manager

Auburn Hills, MI · On-site

$130/hr

  • Medical

  • Dental

  • Vision

Description The program manager is responsible for contract oversight, including timeliness and quality of deliverables, conflict resolution, and communication with customers, site managers, project ...

ROUSH

Program Manager

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will interact with multiple customers and cross functional teams. The Program Manager will lead program teams(s) from quoting through completion of programs. As a Program Manager, you will:

ROUSH

Program Manager

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will interact with multiple customers and cross functional teams. The Program Manager will lead program teams(s) from quoting through completion of programs. As a Program Manager, you will:

Minth North America

Program Manager

Wixom, MI · On-site

$100K - $110K/yr

Our Program Management team is expanding and looking to add a Program Manager. We are looking for a ... Identify customer and Minth program deliverables, requirements, objectives, quality standards and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Pontiac, MI

Customer Program Manager information

See Pontiac, MI salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Pontiac, MI is $53.71, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $68.99 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Pontiac, MI are hiring for Customer Program Manager jobs?

Cities near Pontiac, MI with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Pontiac, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,715 per year, or $53.7 per hour.

Program Manager

Hire Quality Strategies

Detroit, MI • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Job description

The Program Manager is a thinker who will facilitate all program deliverables, supporting OEM requirements from prototype through Automotive Retrofit Repair. The Program Manager leads cross-functional initiatives by setting clear goals, defining priorities, and allocating resources effectively. Leveraging both technical expertise and leadership skills, the Program Manager steers projects beyond daily operations, delivers measurable outcomes, and positions the organization for long-term success.

Our company is at the forefront of excellence in quality and that begins with building better teams solely dedicated to our customers. Achieving excellence at every level of execution through a combination of experience, expertise, and a passion for what we do.

Why us?

Competitive Wages, Paid Holidays & Paid Time Off (PTO), Company paid Medical and Dental Plans, 401K with Company Match, guaranteed 40-hour work week. Opportunity to work with new technologies and on new vehicles.

Responsibilities:

· Functions as the single point of contact with the following customer functions (Product Engineering, Program Management, Launch Team, Plant Team, and Supplier Quality) from PSO kick-off through project completion.

· Maintains and facilitates the internal and external program open issues lists documenting actions items and closure dates.

· Communicates all customer program changes via maintenance of the program timing plan.

· Manages successful execution of all prototype and preproduction build events.

· Supports all customer program meetings as required.

· Supports Quality in the successful completion of internal requirements

· Leads regular directed/non-directed supplier meetings through PSO and support post SOP.

· Organizes and tracks completion of projects from the customer defining the program requirements.

· Supports all required customer change meetings.

· Maintains/reports internal program health status.

· When role requires, assumes responsibilities of a Program Manager in which there are additional responsibilities for, but not limited to maintaining regular contact with the customer, suppliers, and internal program support team.

Qualifications:

· Ability to Manage People

· Strong People Skills

· Self-Starter

· A minimum of three to five (3-5) years of experience with MS Word, Excel

· Ability to Travel

· Ability to Multitask

· Ability to work overtime

· Ability to work in different environments: Automotive shop, OEM Tent, Yard etc.

Preferred Skills:

· Experience in the automotive and or repair industry preferred.

· Familiarity with OEM systems/processes.

· CDA / Flash experience a plus

· Car enthusiast is a plus

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