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Customer Program Manager Jobs in Novi, MI (NOW HIRING)

Magna

Program Manager

Troy, MI

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes ...

Magna

Program Manager

Troy, MI · On-site

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes ...

LM Manufacturing

Program Manager

Detroit, MI · On-site

Lead assigned customer programs from quotation and award through launch and production. * Serve as ... Manage program scope, schedule, costs, and customer expectations throughout the product lifecycle.

Alkegen

Program Manager

Detroit, MI

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

Alkegen

Program Manager

Detroit, MI · On-site

In this key role the Program Manager will laisse with the customer and several internal facing roles to coordinate design, development, validation, industrialization, commissioning, launch, and ...

Empire Electronics Inc

Be Seen First

Program Manager - Automotive

Troy, MI · On-site

This Program Manager will manage all aspects of assigned customers including, but not limited, to: Ø Team Leader for the Customer Support team. Ø Management of resources to ensure on time, on ...

Accent Controls, Inc

Program Manager

Auburn Hills, MI · On-site

$130/hr

Description The program manager is responsible for contract oversight, including timeliness and quality of deliverables, conflict resolution, and communication with customers, site managers, project ...

ROUSH

Program Manager

Livonia, MI · On-site

The role will interact with multiple customers and cross functional teams. The Program Manager will lead program teams(s) from quoting through completion of programs. As a Program Manager, you will:

Minth North America

Program Manager

Wixom, MI · On-site

$100K - $110K/yr

Our Program Management team is expanding and looking to add a Program Manager. We are looking for a ... Identify customer and Minth program deliverables, requirements, objectives, quality standards and ...

Emerald Technologies

Program Manager

Saline, MI · On-site

The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer ...

ROUSH

Program Manager

Livonia, MI · On-site

The role will interact with multiple customers and cross functional teams. The Program Manager will lead program teams(s) from quoting through completion of programs. As a Program Manager, you will:

Lear Corporation

Program Manager

Southfield, MI · On-site

Key Customer Liaisons * Program Manage * Sales * Purchasing * Lead Unit Engineering * Plant Product Engineering * Plant Quality * Warranty * Take strategic approach to opportunities and risks to ...

Lear Corporation

Program Manager

Southfield, MI · On-site

Key Customer Liaisons * Program Manage * Sales * Purchasing * Lead Unit Engineering * Plant Product Engineering * Plant Quality * Warranty * Take strategic approach to opportunities and risks to ...

DAEHAN SOLUTION

Program Manager

Romulus, MI · On-site

Program Manager The Program Manager acts as the business leader responsible for new programs and ... He or she will represent Daehan with customers, coordinate with other partners, and collaborate ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Novi, MI

Customer Program Manager information

See Novi, MI salary details

$8

$50

$79

How much do customer program manager jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer program manager in Novi, MI is $50.74, according to ZipRecruiter salary data. Most workers in this role earn between $33.85 and $65.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Novi, MI are hiring for Customer Program Manager jobs? Cities near Novi, MI with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Novi, MI as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $105,533 per year, or $50.7 per hour.
Program Manager

Program Manager

Magna

Troy, MI

Full-time

Posted 15 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities:

Mission of the Position:

The Program Manager (PM) is responsible for endtoend program ownership throughout the complete product lifecycle - from program award through end of production. This role leads crossfunctional, global teams to deliver customer programs that meet or exceed timing, quality, and financial objectives, while serving as the primary interface between customers, internal stakeholders, and suppliers.

The Program Manager plays a critical role in customer acquisition for new business, program execution, and sustained production performance, ensuring alignment with Magna Powertrain processes, standards, and strategic objectives.

Key Responsibilities:

  • Own and manage assigned programs across the full product lifecycle, including quoting, program award, development, supplier selection, launch, series production, postproduction performance, and lessons learned, in alignment with the Magna Powertrains Product Delivery Process.

  • Lead and coordinate multidisciplinary, crossfunctional teams to achieve program objectives related to timing, quality, cost, and customer satisfaction.

  • Establish, maintain, and monitor toplevel program plans, including customer milestones, internal deliverables, and resource requirements.

  • Serve as the primary point of contact for customers on assigned programs, leading all programrelated communications.

  • Build strong customer relationships and represent Magna Powertrain with professionalism, accountability, and transparency.

  • Support customer acquisition activities for new programs, including preparation of quotations, business case reviews, and contract reviews for awarded business.

  • Participate in lessonslearned analyses for both awarded and lost business opportunities.

  • Deliver business results that meet or exceed Magna expectations for awarded programs, with clear accountability for timing, quality, and financial performance.

  • Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees.

  • Coordinate and monitor program documentation, schedules, technical performance, budgets (including expenses, tooling, and capital), quality deliverables, and production readiness.

  • Proactively manage risks, implement countermeasures, and escalate issues when required.

  • Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments.

  • Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, VA/VE activities, and ongoing commercial negotiations.

  • Ensure sufficient resources are planned and allocated to support quality, safety, and cybersecurity objectives.

  • Ensure programs are executed in accordance with Magna Powertrain Global Program Management System (GPMS) requirements.

  • Maintain working knowledge of safety policies and regulations and ensure all program activities are performed in a safe manner.

  • Approve internal and customer program milestones.

  • Approve program development and production costs within defined limits.

  • Approve Engineering (E) and Manufacturing (M) gate reviews.

  • Communicate and negotiate cost, timing, and scope constraints with customers and suppliers in alignment with Sales and Purchasing.

  • Actively support and drive achievement of approved business case objectives.

Requirements:

  • Bachelor's degree required, or equivalent experience (three additional years of relevant technical experience in lieu of a degree). A technical or engineering degree is strongly preferred.

  • Must possess a combined 5-10 years of program management experience along with a verifiable record of results in both disciplines within the automotive industry.

  • Strong technical background that may include knowledge of powertrain systems & components (Including 4WD/AWD, fluid pressure & controls, stampings & castings) and a good understanding of cross-functional responsibilities.

  • Proven ability to lead crossfunctional teams and manage complex programs across multiple phases of the product lifecycle.

  • Experience coaching or developing project and/or program managers is preferred.

  • Must possess moderately advanced usage of Microsoft Office (Word, Excel, & PowerPoint); must be/become proficient in company & customer systems.

  • Previous experience in a plant operations role or environment is preferred.

  • Strong technical foundation, with exposure to one or more of the following areas:

  • Technical understanding of complex automotive systems

  • Electrification products and components

  • Capability to oversee and review BOMs and manufacturing plans

  • Solid understanding of automotive product development processes and crossfunctional engineering practices.

  • Strong communication, leadership, and stakeholdermanagement skills, with the ability to drive results in a global environment.

Magna Standards:

  • Practice and maintain integrity while following Magna's Charter and Constitution.

  • Follow Magna's Code of Conduct and Ethics and related compliance policies.

  • Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).

  • Drive the development of new technologies to improve quality, efficiency and reduce cost.

  • Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.

  • Health & Safety responsibilities:

    • Understand applicable Environmental, Health & Safety policies and procedures in the workplace.

    • Report unsafe conditions immediately.

    • Report injuries, accidents, illnesses, near misses, property damage immediately.

    • Follow safety rules.

    • Comply with requirements for the use or operation of machines or equipment.

    • Comply with Personal Protective Equipment (PPE) requirements.

  • Create a positive work environment by demonstrating and sharing functional/technical knowledge.

  • Develop and maintain a responsive and cooperative working relationship with internal and external customers.

  • Treat everyone with dignity, trust and respect.

  • Complete additional duties and responsibilities as assigned.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

This job description reflects the core elements of a position. There may be additional requirements based on local laws and regulations which could be attached as an addendum.

Work Environment

Office environment: 25% Travel required to customer offices & production locations, Magna production locations, etc.

While working in this environment, the employee will be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes, and various levels of temperature created by manufacturing processes.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Powertrain

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