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Customer Program Manager Jobs in Novi, MI (NOW HIRING)

Emerald Technologies

Program Manager

Saline, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid ...

Roush

Program Manager

Livonia, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will interact with multiple customers and cross functional teams. The Program Manager will lead program teams(s) from quoting through completion of programs. As a Program Manager, you will:

DAEHAN SOLUTION

Program Manager

Romulus, MI · On-site

Program Manager The Program Manager acts as the business leader responsible for new programs and ... He or she will represent Daehan with customers, coordinate with other partners, and collaborate ...

ROUSH

Program Manager

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We fuse technology and engineering to provide product development solutions to customers in a ... The Program Manager will oversee multiple programs and teams, guiding projects from initial quote ...

US Farathane Corporation

Program Manager

Auburn Hills, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Program Managers are responsible for the overall management of assigned customer product development programs, from program award through 90 days post Start of Production (SOP). This role requires ...

ROUSH

Program Manager

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We fuse technology and engineering to provide product development solutions to customers in a ... The Program Manager will oversee multiple programs and teams, guiding projects from initial quote ...

US Farathane

Program Manager

Auburn Hills, MI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Program Managers are responsible for the overall management of assigned customer product development programs, from program award through 90 days post Start of Production (SOP). This role requires ...

Roush

Program Manager

Livonia, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as liaison with the customer and program staff to properly identify and process scope changes, address issues and communicate regarding program milestones * Managing program related ...

Our Next Energy Inc

Program Manager

Novi, MI

... customer, automotive quality, regulatory, and business requirements. The Program Manager drives program execution, manages risks and opportunities, tracks key milestones, and provides clear ...

THOMSON REUTERS

Program Manager

Ann Arbor, MI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly organized and experienced Project and Program Manager to lead both ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

Our Next Energy

Program Manager

Novi, MI · On-site

... customer, automotive quality, regulatory, and business requirements. The Program Manager drives program execution, manages risks and opportunities, tracks key milestones, and provides clear ...

JVIS

Program Manager

Shelby Township, MI

... the customer for all program issues. · Responsible to identify, monitor, and manage program timing. · Initiate, maintain, and publish the program open issues report. · Work with project ...

Conclusive Marketing

Program Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We help complex organizations drive measurable business outcomes by building smarter customer ... Role Summary As a Program Manager within OneMagnify's Enterprise Program Management Office (EPMO ...

Visioneering, Inc.

Program Manager

Auburn Hills, MI · On-site

  • Medical

  • Vision

  • Life

Single point contact with all assigned customers.Participate in daily scheduling meetings.Change ... Program Management work experience5-10 years' manufacturing management experienceMust have ...

JVIS USA LLC

Program Manager

Shelby, MI · On-site

... customer for all program issues. • Responsible to identify, monitor, and manage program timing. • Initiate, maintain, and publish the program open issues report. • Work with project ...

JVIS

Program Manager

Shelby Township, MI · On-site

... the customer for all program issues. · Responsible to identify, monitor, and manage program timing. · Initiate, maintain, and publish the program open issues report. · Work with project ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Novi, MI

Customer Program Manager information

See Novi, MI salary details

$8

$50

$79

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Novi, MI is $50.74, according to ZipRecruiter salary data. Most workers in this role earn between $33.85 and $65.19 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Novi, MI are hiring for Customer Program Manager jobs?

Cities near Novi, MI with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $105,533 per year, or $50.7 per hour.

Program Manager

Emerald Technologies

Saline, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the Saline, MI team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers.

At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

  • Relationship Management:
    • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
    • Works with site Lead PM to provide revenue forecasting by account.
  • Customer Experience & Satisfaction:
    • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
    • Provide verbal and written communication to customers to ensure expectations are met.
  • Tactical Business Execution:
    • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
    • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
  • Commercial/Contract Management:
    • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).


Benefits of the Job:

  • Competitive medical, dental, and vision benefits 
  • Health Savings Account/Flexible Spending Account
  • 401K and company matching with no vesting period
  • PTO for rest and relaxation 
  • Gym reimbursement (through Anthem)
  • Employee Assistance Program
  • A safe and inclusive work environment with team and management support 
  • Employee training and development
  • Community service and philanthropic initiatives 
  • Employee appreciation and events 
  • Career advancement opportunities 
  • Employee Referral program 
  • Employee discounts


Qualifications of the Program Manager:

  • Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
  • At least 2 years of related experience in relevant manufacturing industry.
  • Knowledge of manufacturing, Engineering and Technical Services.
  • Strong written and verbal communication skills.
  • Prior experience driving customer account development.
  • Prior experience in managing customer revenue growth and commercial management/execution.
  • Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.