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Customer Program Manager Jobs in Pontiac, MI (NOW HIRING)

Coplas Inc.

Program Manager

Sterling Heights, MI · On-site

Manage programs (New and Revised) from Customer Business Award to Successful Production Sign off of Launch * Assemble and Lead APQP team to ensure launch is completed on time, on budget and all ...

Coplas Inc.

Program Manager

Sterling Heights, MI · On-site

$105K/yr

Manage programs (New and Revised) from Customer Business Award to Successful Production Sign off of Launch * Assemble and Lead APQP team to ensure launch is completed on time, on budget and all ...

Tata Consultancy Service Limited

Program Manager

Novi, MI · On-site

$110K - $125K/yr

... management, customer communication, and executive reporting skills • Proficiency in project ... program management activities for a Automotive development program • Develop and maintain an ...

mitchellplastics

Program Manager

Sterling Heights, MI · On-site

Our strength comes from providing our worldwide automotive customers with a single-source solution ... Program management * Own all phases of awarded program development including program management ...

Tata Consultancy Service Limited

Program Manager

Novi, MI · On-site

$110K - $125K/yr

... management, customer communication, and executive reporting skills • Proficiency in project ... program management activities for a Automotive development program • Develop and maintain an ...

Parry Labs, LLC

Program Manager

Detroit, MI · On-site

$130K - $195K/yr

Will work on customer sites multiple days/week. Duties & Responsibilities * Use core Program Management skills to manage the cost, schedule, and performance of multiple programs. * Proactively ...

Delta Research

Program Manager/Sr Manager

Livonia, MI

$108K - $109K/yr

This position offers the opportunity to lead customer programs from contract award through delivery ... PROGRAM MANAGERS provide day-to-day leadership and function as the liaison between the customer and ...

Adient

Program Manager

Plymouth, MI · On-site

Manages periodic engineering changes, customer and supplier related issues, service parts, warranty improvement, and overall program profitability. Responsible for the effective execution of the ...

Delta Research LLC

Program Manager/Sr Manager

Livonia, MI · On-site

$108K - $109K/yr

This position offers the opportunity to lead customer programs from contract award through delivery ... PROGRAM MANAGERS provide day-to-day leadership and function as the liaison between the customer and ...

SEEL

Program Manager

Detroit, MI · On-site

The Program Manager (PM) will lead the implementation and operations of a residential energy ... Response and resolve customer inquiries in a timely manner. Implement cost-effective solutions and ...

Triumvirate Environmental

Program Manager

Brighton, MI · On-site

Program Manager Triumvirate Environmental, one of the largest environmental services firms in North ... Drive customer service initiatives, participate in cost reviews, and develop and track KPIs for ...

Triumvirate Environmental

Program Manager

Brighton, MI · On-site

Program Manager Triumvirate Environmental, one of the largest environmental services firms in North ... Drive customer service initiatives, participate in cost reviews, and develop and track KPIs for ...

Flex-N-Gate

Program Manager

Warren, MI · On-site

Summary The Program Manager manages multiple projects from award through 90 days after SOP. Ensure ... Customer Focus * Communication * Personal Effectiveness/Credibility * Leadership * Team Work

fng

Program Manager

Warren, MI

Summary The Program Manager manages multiple projects from award through 90 days after SOP. Ensure ... Customer Focus * Communication * Personal Effectiveness/Credibility * Leadership * Team Work

fng

Program Manager

Warren, MI · On-site

Summary The Program Manager manages multiple projects from award through 90 days after SOP. Ensure ... Customer Focus * Communication * Personal Effectiveness/Credibility * Leadership * Team Work

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Pontiac, MI

Customer Program Manager information

See Pontiac, MI salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Pontiac, MI is $53.71, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $68.99 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Pontiac, MI are hiring for Customer Program Manager jobs?

Cities near Pontiac, MI with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Pontiac, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,715 per year, or $53.7 per hour.

Program Manager

Coplas Inc.

Sterling Heights, MI • On-site

Full-time

Re-posted 6 days ago

Job description

Company Overview:

Coplas Inc. an affiliate of Tiercon Corp. is an automotive supplier committed to the design, manufacture and assembly of quality exterior trim and assembled systems used as original equipment in the automotive market. Headquartered in Sterling Heights Michigan, Coplas employs approximately 50 employees. Coplas is seeking knowledgeable, self-directed, experienced and hardworking individuals interested in the automotive industry as a Program Manager.

Job Summary & Reporting Structure:

Reporting to the Engineering, the Program Manager would develop and maintain programs from inception through to production. To be familiar with and practice and promote all aspects of the ISO9001:2015 and IATF 16949 Quality System and Health & Safety policies.

Responsibilities:

  • Manage programs (New and Revised) from Customer Business Award to Successful Production Sign off of Launch
  • Assemble and Lead APQP team to ensure launch is completed on time, on budget and all Customer and Coplas Requirements are met
  • Co-ordinate and Ensure the preparation of prototype/production sample submission
  • Co-ordinate and Ensure through Quality resources that all required dimensional, appearance and laboratory data is properly submitted on a timely basis
  • Co-ordinate and Ensure production readiness through Engineering resources on team for facility changes, equipment installations, packaging
  • Create and Maintain the program APQP binder and orderly filing of engineering drawings, specifications, change notices and project history
  • Participate in design and readiness reviews with the customer and support Assembly plants during build events and during launch.
  • Manage Sub-Suppliers during launch with help of purchasing and quality.
  • Manage tooling suppliers including costing, tool designs, builds, trials and production sign off
  • After Launch support program through Engineering Changes
  • Prepare cost reduction proposals
  • Review programs for continuous improvement
  • Root cause all verbal and written customer concerns during launch
  • Participate in costing of new programs
  • Provide supplier performance information to the Purchasing group
  • Visit customer and supplier locations
  • Other duties as assigned
  • ISO9001:2015 AND IATF 16949 duties as required

Qualifications:

  • Engineering degree/diploma
  • Excellent verbal and written communication skills
  • Experience in computer systems (MSOffice, Project, Windows, Macros and Data base)
  • 5 years program management and 5 years engineering experience in an automotive environment.
  • Experience with injection moulding, painting and assembly a must.
  • Experience with GD&T, ADVP&R, principles of APQP, injection mold tooling
  • Experience with automotive exterior plastic a must. Ie bumper assemblies, fascias, top caps, rockers
  • Experience with launching GM, Stellantis, Ford, or Toyota programs a must
  • Must have and maintain a valid passport and be able to travel to Canada and internationally
  • Regular travel required to customer, sub-supplier and tooling supplier location.

Our continued growth provides a work environment that encourages continuous learning, training and opportunities for career development.

Coplas Inc. is proud to be an inclusive and equal opportunity employer. At Coplas we are committed to ensuring the workplace is free from discrimination. Coplas welcomes and encourages applications from everyone including persons with disabilities. During our hiring process, we will notify job applicants that accommodations are available upon request. If a selected job applicant requests accommodation, Coplas will consult with the individual and provide or arrange for the appropriate accommodation taking into account the applicant's disability-related needs. Please contact Tiercon Human Resources at hr@tiercon.com.

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