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Customer Program Manager Jobs in Grand Rapids, MI

Shape Corp.

Program Manager

Grand Haven, MI

Act as the primary customer interface on all assigned programs. Essential Job Functions include, but not limited to, the following: * Define and manage the scope of the program on behalf of the ...

H. T. PROF Group

Program Manager

Holland, MI · On-site

$80 - $100/hr

Role Overview Leads cross-functional teams to successfully deliver programs by meeting customer Statement of Work (SOW), timing, cost, and quality requirements. Manages projects in a matrix ...

Linamar

Program Manager

Fruitport, MI · On-site

Program Manager Job Summary: Manage and organize product engineering projects as part of the ... Maintain balance between customer, employee and financial satisfaction by maximizing facility ...

Knoll Inc.

Program Manager

Holland, MI · On-site

$100 - $150/hr

In providing representation and leadership, the Program Manager speaks for all disciplines within ... customer integrated criteria establishment.* Direct project activities of support staff and ...

Millerknoll

Program Manager

Holland, MI · On-site

In providing representation and leadership, the Program Manager speaks for all disciplines within ... customer integrated criteria establishment. * Direct project activities of support staff and ...

Linamar

Program Manager

Fruitport, MI

Program Manager Job Summary: Manage and organize product engineering projects as part of the ... Maintain balance between customer, employee and financial satisfaction by maximizing facility ...

MillerKnoll

Program Manager

Holland, MI · On-site

In providing representation and leadership, the Program Manager speaks for all disciplines within ... customer integrated criteria establishment. * Direct project activities of support staff and ...

Agilon Health, Inc.

Program Manager

Grand Rapids, MI · On-site

$85 - $110/hr

Program Manager This position is responsible for the successful planning and execution of critical ... Provide excellent customer services skills, including consistently displaying awareness and ...

agilon health

Program Manager

Grand Rapids, MI · On-site

Program Manager This position is responsible for the successful planning and execution of critical ... Provide excellent customer services skills, including consistently displaying awareness and ...

Agilon Health

Program Manager

Grand Rapids, MI · Hybrid

Program Manager This position is responsible for the successful planning and execution of critical ... Provide excellent customer services skills, including consistently displaying awareness and ...

Gentex

Advanced Program Manager

Zeeland, MI · On-site

POSITION OVERVIEW The Advanced Program Manager is both a customer and internal facing position. This position coordinates the product development for engineering changes in support of new or sold ...

Acrisure

Sr. Program Manager

Grand Rapids, MI · On-site

$100K - $140K/yr

The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Grand Rapids, MI

Customer Program Manager information

See Grand Rapids, MI salary details

$8

$51

$81

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Grand Rapids, MI is $51.94, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $66.73 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Grand Rapids, MI are hiring for Customer Program Manager jobs?

Cities near Grand Rapids, MI with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Shape Corp.

Grand Haven, MI

Full-time

Re-posted 18 days ago

Shape Corp. rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
The Program Manager is responsible for managing a cross-functional Program Team to ensure successful program execution and launch throughout product life cycle. Responsible for facilitating the Product Realization Process (PRP) and Engineering Change Processes (PCR/ECN) to ensure Customer Satisfaction, Production Readiness, and PPAP's on time. Act as the primary customer interface on all assigned programs.
Essential Job Functions include, but not limited to, the following:
  • Define and manage the scope of the program on behalf of the company and its suppliers.
  • Summarize and report status to teammates, suppliers, customers, and management.
  • Initiate and manage programs throughout the product realization process, including engineering requests of all types.
  • Utilize the open issues matrix which includes risk mitigation plan.
  • Develop and manage the program budget and report updates to management as required.
  • Develop and drive program timing with internal milestones, e.g., design reviews, tooling, PRP gate reviews, and external milestones.
  • Manage multiple discipline engineering teams to meet internal and customer requirements such as TS16494, APQP, and AIAG.
  • Support the Business Unit or Regional Strategic Plan, facilitating activity execution and communicating to stakeholders as required.
  • Manage experimental process development activities as needed.
  • Manage new tooling engineering requests and program launches throughout the product realization process.
  • Present required phase-gate reviews to management.
  • Participate in DVP&R, DFMEA, and PFMEA development meetings.
  • Support APQP and VA/VE activities.
  • Supervise Quality Engineers, along with other functional Engineers as requested.
  • Conduct timely and meaningful performance evaluations for direct reports, and provide input into the performance evaluations of associates reporting under your indirect supervision.
  • Assess current and future development needs for direct reports and take steps to mentor and develop them accordingly.
  • Set the direction for team members and hold individuals accountable to performance standards and strategic objectives.
  • Identify and train a back-up(s) to manage key tasks when absent.
  • Additional functions not specifically outlined in this position description as directed by the leader.
Position Skills and Experience Requirements:
To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Minimum of three years of post-undergraduate degree experience in a project/process/manufacturing management role.
  • Bachelors of Science in Engineering or Business Administration.
  • Masters of Business Administration preferred.
  • Advanced proficiency with Microsoft Office applications.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management skills: effectively interacts and influences associates and customers at all levels.
  • Ability to interpret and analyze technical procedures and customer specifications.
  • Independent and organized work style: effectively manages time and prioritizes multiple tasks
  • Prior experience working cross culturally on global teams.
  • Demonstrated experience managing complex project plans and timelines based on input from other team members.
  • Demonstrated experience managing task dependencies and risks.
  • Prior experience managing or coaching less experienced team members.

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