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Customer Program Manager Jobs in Seattle, WA (NOW HIRING)

Zobility

Be Seen First

Senior Program Manager

Everett, WA · On-site

$130K - $175K/yr

This position is responsible for directly managing key customer programs while leading a small team Program Managers. The role is hands-on and actively involved in daily program execution, including ...

Chewy

Sr Program Manager

Bellevue, WA · On-site

$129K - $207K/yr

Customer Care Defect Elimination is responsible for identifying and eliminating sources of customer ... As a Senior Program Manager, you will own a portfolio of customer improvement initiatives within a ...

Cypress HCM

Program Manager

Seattle, WA · On-site

$100 - $140/hr

Seattle-based candidates required to support face to face customer meetings if needed * 6 month assignment Overview: * We are seeking a seasoned Program Manager contractor with deep experience in ...

Quickparts Acquisition Inc

Program Manager

Seattle, WA · On-site

$80K - $100K/yr

Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this ...

Spruce Infotech

Program Manager

Seattle, WA · On-site

This individual must have a proven record of delivering results through strong program management skills, problem solving skills, strong ability to prioritize, and a passion for customer experience.

kgs

Program Manager

Bremerton, WA

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

kgs

Program Manager

Bremerton, WA · On-site

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

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Customer Program Manager information

See Seattle, WA salary details

$10

$61

$96

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Seattle, WA is $61.54, according to ZipRecruiter salary data. Most workers in this role earn between $41.06 and $79.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Seattle, WA are hiring for Customer Program Manager jobs? Cities near Seattle, WA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $128,011 per year, or $61.5 per hour.
Senior Program Manager

Senior Program Manager

Zobility

Everett, WA • On-site

$130K - $175K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

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Job description

Exciting new opportunity for a Sr. Manager of Programs to join our team. This position is responsible for directly managing key customer programs while leading a small team Program Managers. The role is hands-on and actively involved in daily program execution, including customer communication, contract and SOW review, schedule alignment, issue resolution, and performance tracking. This position must understand program data, where it comes from, and how it is used to identify risk, support decisions, and drive customer delivery, quality, and profitability objectives. The role partners closely with Operations, Engineering, Quality, Supply Chain, Planning, and Finance to support successful program execution.


Bachelor's degree in Business, Engineering, Operations, or a related field preferred or equivalent experience
· 8+ years of experience in aerospace manufacturing or a similarly regulated manufacturing environment.
· 5+ years of experience managing customer programs in a manufacturing setting.
· Prior experience leading or supervising a small team preferred.
· Proven Project Management experience
· Strong working knowledge of manufacturing data and business inputs across planning, operations, quality, supply chain, and finance.
· Strong analytical ability, including understanding where data originates and how to use it to identify issues and drive decisions.
· Ability to read and interpret contracts, technical documents, and blueprints.
· Working knowledge of aerospace machining, assembly, supply chain, and production processes.
· Strong customer management, communication, and problem-solving skills.
· Proficiency in ERP/MRP systems and Microsoft Excel.
· Excellent interpersonal skills - Ability to work successfully with internal and external customers in resolving issues while maintaining
good working relationships. Must be able to effectively communicate at all levels of the organization.
· Ability to maintain excellent customer relationships
· Ability to work at computer workstation for long periods of time, sitting or standing.
· Ability to lift up to 10 pounds.
· Ability to move about a manufacturing facility.
· Ability to travel to customer sites as needed
· Excellent oral and written communication skills
· Adaptable/flexible in coping with new or varied situations
· Works well under pressure
· Proficient skills and knowledge in MRP and Excel
· Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions.
JOB DUTIES AND RESPONSIBILITES:

  • Responsible and accountable for customer program quality, on-time delivery, and profit/margin performance.
  • Directly manages assigned customer programs from contract review through production and ongoing execution.
  • Leads and supports a team of three Program Managers while remaining actively involved in day-to-day program work.
  • Serves as a primary point of contact with customers for program status, risks, changes, and issue resolution.
  • Leads New Product Introduction (NPI) activities for assigned customers to support schedule attainment and cost targets.
  • Reviews current and proposed contracts, statements of work, and customer requirements to ensure alignment and executable plans.
  • Obtains technical and commercial information from customers to support estimates for new business and works with Estimating to ensure timely submission.
  • Coordinates with Operations, Engineering, Quality, Supply Chain, and Planning to ensure readiness and execution to customer requirements.
  • Reviews and coordinates customer engineering changes and internal implementation plans.
  • Monitors production schedules, material delivery, supplier commitments, and other business inputs that affect program performance.
  • Analyzes delivery, quality, inventory, margin, and schedule data with a clear understanding of where the data originates and how it impacts the business.
  • Uses ERP/MRP systems, reports, and Excel to monitor program health, investigate issues, and support decision-making.
  • Leads issue resolution related to delivery, commercial matters, customer claims, and internal execution barriers.
  • Monitors inventory levels to ensure they remain within target levels and leads disposition planning for excess inventory.
  • Coordinates customer reporting requirements, readiness reviews, and other program-related updates.
  • Visits customer sites, as needed, to maintain relationships and support business needs.
  • Provides day-to-day direction, coaching, and development for the Program Management team

Company Description

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.