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Customer Program Manager Jobs in Tacoma, WA (NOW HIRING)

SmartTalent

Aerospace Customer Program Manager

Sumner, WA · On-site

$40 - $48/hr

Ideal candidate will have 5+ years of Program Management/Account Management within Aerospace. Strong technical and customer support skills needed. This is a Full Time, Direct Hire role that is fully ...

Cypress HCM

Program Manager

Seattle, WA

$100 - $140/hr

Seattle-based candidates required to support face to face customer meetings if needed * 6 month assignment Overview: * We are seeking a seasoned Program Manager contractor with deep experience in ...

Quickparts Acquisition Inc

Program Manager

Olympia, WA · Remote

$80K - $100K/yr

Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this ...

Quickparts Acquisition Inc

Program Manager

Seattle, WA · On-site

$80K - $100K/yr

Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this ...

Quickparts Acquisition Inc

Program Manager

Seattle, WA · On-site

$100K/mo

Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this ...

Quickparts Acquisition Inc

Program Manager

Seattle, WA · On-site

$100K/mo

Quickparts is hiring a Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this ...

kgs

Program Manager

Bremerton, WA

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

kgs

Program Manager

Bremerton, WA · On-site

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

Koniag, Inc.

Program Manager

Bremerton, WA · On-site

Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Program Manager with a Secret security clearance to support KOS and our government customer in Bremerton, WA. This ...

Hexcel Corporation

Program Manager

Kent, WA · Hybrid

$93K - $160K/yr

The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... Act as focal for customer interactions and technical coordination - regularly communicating with ...

Hexcel Corporation

Program Manager

Kent, WA · On-site

$93K - $160K/yr

The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... Act as focal for customer interactions and technical coordination - regularly communicating with ...

Hexcel Corporation

Program Manager

Kent, WA · On-site

$93K - $160K/yr

The Program Manager will have a hybrid work arrangement with a general weekly expectation to be on ... Act as focal for customer interactions and technical coordination - regularly communicating with ...

ValidaTek

Program Manager

Tacoma, WA · On-site

$191K/yr

Program Manager At ValidaTek, we modernize and optimize IT services to solve some of the most ... From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ...

Seattle Indian Health Board

PROGRAM MANAGER

Seattle, WA · On-site

$65K - $72K/yr

Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we ... The Program Manager provides leadership and oversight for multiple grant-funded projects at SIHB.

Zortech Solutions

Program Manager

Seattle, WA · On-site

Program Manager Job Location: Seattle, WA Job Duration: 12 Months About this team The Retail ... customer experience. This team is responsible for the seamless integration and deployment of ...

ValidaTek, Inc.

Program Manager

Tacoma, WA · On-site

$120K - $190K/hr

From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ... We are seeking an experienced Program Manager to lead and manage a Web Services program for the ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Tacoma, WA

Customer Program Manager information

See Tacoma, WA salary details

$9

$57

$91

How much do customer program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer program manager in Tacoma, WA is $57.94, according to ZipRecruiter salary data. Most workers in this role earn between $38.65 and $74.42 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Tacoma, WA are hiring for Customer Program Manager jobs?

Cities near Tacoma, WA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Tacoma, WA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $120,522 per year, or $57.9 per hour.

Aerospace Customer Program Manager

SmartTalent

Sumner, WA • On-site

$40 - $48/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description



Program / Account Manager

SmartHire is looking for a Program / Account Manager for a client in Sumner WA. Ideal candidate will have 5+ years of Program Management/Account Management within Aerospace. Strong technical and customer support skills needed. This is a Full Time, Direct Hire role that is fully onsite.

Location: Sumner WA

Salary: $40.00 - $48.00 per hour. DOE

Benefits: Upon completion of the probationary period benefits include Medical, Dental, Vision, Short and Long-Term Disability, 401(k), and voluntary supplemental insurance options.

Industry: Aerospace

Position Summary

The Program / Account Manager is responsible for managing assigned aerospace customer accounts and programs, coordinating customer requirements, purchase orders, schedules, pricing, and internal communication. This role serves as a key liaison between customers and internal teams to support on-time delivery, customer satisfaction, and compliance with applicable quality requirements.

Responsibilities

·Manage assigned customer programs, including schedules, budgets, requirements, and quality expectations.

·Use customer portals and program systems such as MoveIT, cFolders, ESIS, and similar platforms to access requirements and track program information.

·Review and prepare proposals, contracts, and long-term agreements, coordinating with engineering, estimating, production, and customer service to confirm pricing, timing, and requirements.

·Lead program planning, including pricing and cost considerations, lead times, risk identification, status tracking, and customer commitments.

·Monitor On-Time Delivery (OTD), identify potential production bottlenecks, and work with internal teams to meet customer schedules.

·Coordinate vendor lead times with production and customer schedules, evaluating expedited options and cost impacts when necessary.

·Communicate program status, schedule changes, customer requests, and potential roadblocks to customers and internal stakeholders.

·Partner with estimating on RFQs and manage engineering change requests to ensure scope, pricing, schedule, and requirements are documented.

·Manage customer purchase orders, changes, and approvals, ensuring updates are authorized, communicated, and processed accurately.

·Prepare customer reports and trackers, including Open Order Reports (OOR), Work in Process (WIP) Trackers, and Line of Balance (LOB) projects.

·Provide responsive customer support, resolve issues, and participate in customer meetings and conference calls.

·Ensure compliance with applicable regulations and quality standards.

Qualifications

·5+ years of program management, account management, customer service, or related experience within aerospace manufacturing.

·Proven ability to manage complex projects and customer accounts while meeting schedule and budget expectations.

·Experience with customer portals or program systems such as MoveIT, cFolders, ESIS, or similar platforms.

·Strong knowledge of purchase order processing and change management.

·Excellent communication, interpersonal, problem-solving, and negotiation skills.

·Ability to manage multiple priorities, work independently, and communicate proactively in a fast-paced manufacturing environment.

·Proficiency with Microsoft Office and ability to learn ERP, project management, and customer systems.

·U.S. Citizenship required.

·Must be fluent in English.

Preferred Qualifications

·General knowledge of quality systems, finance, and purchasing.

·Working knowledge of contracts, sales, and terms and conditions.

SmartTalent is an Equal Opportunity Employer


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