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Customer Program Manager Jobs in Vancouver, WA (NOW HIRING)

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

This role bridges customer expectations and business deliverables, ensuring that programs are ... Manage inventory levels for each assigned customer. Minimum Qualifications: * Highly computer ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

This role bridges customer expectations and business deliverables, ensuring that programs are ... Manage inventory levels for each assigned customer. Minimum Qualifications: * Highly computer ...

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

Manager, Program ManagementWage range: $81,000-$102,000 + Commissions Job Summary:We are seeking a ... This role bridges customer expectations and business deliverables, ensuring that programs are ...

Vanguard EMS, Inc.

Program Manager

Beaverton, OR · On-site

Manage cross-functional customer program teams and communicate program requirements on an on-going basis to functional and business management. * Ensure Vanguard management stays appropriately ...

Vanguard EMS, Inc.

Program Manager

Beaverton, OR · On-site

Manage cross-functional customer program teams and communicate program requirements on an on-going basis to functional and business management. * Ensure Vanguard management stays appropriately ...

Vanguard EMS, Inc.

Program Manager

Beaverton, OR · On-site

$90 - $120/hr

Manage cross-functional customer program teams and communicate program requirements on an on-going basis to functional and business management. * Ensure Vanguard management stays appropriately ...

Vanguard EMS, Inc.

Program Manager

Beaverton, OR · On-site

Manage cross-functional customer program teams and communicate program requirements on an on-going basis to functional and business management. * Ensure Vanguard management stays appropriately ...

QuantumClean

Customer Program Spec II

Hillsboro, OR · On-site

Will assist Strategic Account Managers in sales driven activities as needed (i.e. customer ... program coordination, order management, or related roles. * Strong Excel skills - ability to ...

Behavioral Imprints LLC

Program Manager

Beaverton, OR · On-site

The Program Manager serves in the field as the onsite case supervisor and leader, mastering daily ... four customer groups, and works under the direction of the Clinical Supervisor and/or Clinical ...

Hp

Program Manager

Vancouver, WA · On-site

$147K - $230K/yr

Program Manager Description - Job Summary This role is responsible for managing and leading ... Customer Centricity Impact & Scope Impacts large functions and leads large, cross-division ...

New

Marmon Holdings, Inc.

Program Manager

Hillsboro, OR · On-site

... with quality and customer objectives. Partnering closely with Product Management and cross ... The Program Manager also leads complex, business-critical initiatives, manages risks and ...

Marmon

Program Manager

Hillsboro, OR · On-site

... with quality and customer objectives. Partnering closely with Product Management and cross ... The Program Manager also leads complex, business-critical initiatives, manages risks and ...

Acumed LLC

Program Manager

Hillsboro, OR · On-site

$110 - $150/hr

... and customer objectives. Partnering closely with Product Management and cross-functional teams ... The Program Manager also leads complex, business-critical initiatives, manages risks and ...

New

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Customer Program Manager information

See Vancouver, WA salary details

$9

$56

$89

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Vancouver, WA is $56.62, according to ZipRecruiter salary data. Most workers in this role earn between $37.74 and $72.74 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Vancouver, WA are hiring for Customer Program Manager jobs?

Cities near Vancouver, WA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Vancouver, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $117,768 per year, or $56.6 per hour.

Customer Program Manager, International Packaging

Veritiv Corporation

Portland, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Coordinate with cross-functional teams to define program scopes and lead projects from RFQ through implementation, ensuring on-time delivery of customer requirements.

  • Manage project planning, scheduling, progress tracking, resource allocation, risk mitigation, and scope management, while monitoring project status and coordinating corrective actions.

  • Liaise with customers and internal teams to ensure customer satisfaction, facilitate communication, and support new packaging development and sustainability projects.

Job description

Job Purpose:

The Program Manager will work in a cross-functional role coordinating globally with stakeholders from Sales, Engineering, Marketing, Procurement, and Supply Chain teams. The Program Manager will define program scopes and lead projects from the RFQ stage through implementation, ensuring the on-time execution of customer requirements. This role will be responsible for driving new packaging development for sustainable, user friendly, and cost competitive packaging. Expertise in a variety of packaging disciplines is critical and will be a key focus along with collaboration skills and personal drive.

Job Responsibilities:

SOW development, project planning, scheduling, progress tracking/monitoring, resource assignment, risk management, scope management, driving the teams, carrying out the projects against committed goals, managing project members and dependencies and presenting to internal teams and where needed, external partners.
Complete program level documentation and reports such as KPIs, KAIs, and Milestones.
Negotiate terms/price/conditions in accordance with management objectives understanding trade-offs between scope, quality, time, and cost.
Proactive identification of programs risks, and development of risk mitigation plans as required.
Liaise with the customers, establishing and maintaining single point of contact to ascertain satisfaction with progress and performance.
Monitor the project status, establish, and update plans with actual and forecasted details, coordinate correctives actions to mitigate risk items and prevent deviations from the plan of record.
Work closely with adjacent functional groups such as Sales, Engineering, Supply Chain, Manufacturing, and Marketing to coordinate interdepartmental activities ensuring the completion of the project on schedule and within the customer parameters.
Execute new material innovation and sustainability projects to meet customer timeline and requirements.
Attends and schedules project meetings, and manages the production of agendas and meeting minutes.
Initiate and support continuous improvements to our processes and workflows.

Additional Responsibilities & Qualifications:

Minimum 3 years of experience in program management.

3+years of experience in NPI project planning preferably within a manufacturing environment.

International business experience in China / Southeast Asia / Mexico preferred.

Experienced program management practitioner able to work unsupervised.

Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Excellent organizational skills in a multi-disciplined and multi-project environment.

Ability to effectively present information to internal and external partners.

Motivated, self-directed and demonstrate effective problem-solving skills.

Ability to present to a wide audience range of corporate customer contacts.

Stakeholder management skills.

Conflict resolution and problem-solving skills.

General knowledge of packaging design, packaging test protocols, international sourcing, supply chain optimization, business case development.

College degree in related field or equivalent Business experience.

Major or Specialty Area: Supply Chain, Packaging, Business Management.

Formal project management qualification: PMP, CAPM, PMI-ACP certification, or equivalent professional certification.

Work Experience:

3-5 years of related job experience. A thorough understanding of distribution management (customer service, sales, purchasing, warehouse, credit, information systems, and logistics) that is preferably from a large, national, or decentralized organization. Excellent verbal, written, people, and diplomacy skills are required. Experience of interpreting strategy and policy in order to set and deliver objectives. Experience with Salesforce.com or other CRM is preferred. Experience working with ERP systems, contract management, CRM systems and project management tools preferred. Strong customer service skills (friendly, courteous and helpful).

Education:

College Degree Preferred Agile Certified Practitioner (ACP) - Project Management Institute Certified Associate in Project Management (CAPM) - Project Management Institute

Working Conditions & Physical Requirements:

A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.

The position also requires frequent lifting and/or moving up to 10 pounds.

The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

Non-traditional work hours / flexible work schedule, 15% - 20% time spent coordinating with partners in the China / Southeast Asia region time zones.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.comand connect with the Company on LinkedIn.

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