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Customer Program Manager Jobs in Ferndale, WA (NOW HIRING)

Whatcom County

Stormwater Program Manager

Bellingham, WA · On-site

$8.5K - $12K/mo

Whatcom County Public Works Department is hiring a Stormwater Program Manager to lead the ... They will be a strong communicator, valuing public outreach and customer service, engaging with the ...

Stord

Customer Experience Manager

Ferndale, WA · On-site

Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...

New

Stord

Customer Experience Manager

Blaine, WA · On-site

Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...

New

Janicki Industries, Inc.

Program Planner

Bellingham, WA

$83K - $115K/yr

Meet with Project Managers, Program Management, and customers to provide schedule support for large projects * Field daily schedule and budget questions and concerns from Program Management and ...

Janicki

Program Planner

Bellingham, WA · On-site

$83 - $115/hr

Meet with Project Managers, Program Management, and customers to provide schedule support for large projects * Field daily schedule and budget questions and concerns from Program Management and ...

New

Janicki Industries, Inc.

Program Planner

Bellingham, WA · On-site

$83 - $115/hr

Meet with Project Managers, Program Management, and customers to provide schedule support for large projects * Field daily schedule and budget questions and concerns from Program Management and ...

Janicki Industries, Inc.

Program Planner

Bellingham, WA · On-site

$83K - $115K/yr

Meet with Project Managers, Program Management, and customers to provide schedule support for large projects * Field daily schedule and budget questions and concerns from Program Management and ...

Lifeline Connections

Program Director

Bellingham, WA · On-site

$71K - $81K/yr

Our Mission - Through superior customer service, high quality programs, and well-trained and ... This position is a member of the Management Team. In fulfilling these duties, the incumbent ...

Lifeline Connections

Program Assistant

Bellingham, WA · On-site

$20.12 - $23.46/hr

Our Mission - Through superior customer service, high quality programs, and well-trained and ... Manage and maintain an account with a local bank for deposits and withdrawals of client budgets.

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Customer Program Manager information

See Ferndale, WA salary details

$9

$56

$88

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Ferndale, WA is $56.53, according to ZipRecruiter salary data. Most workers in this role earn between $37.69 and $72.60 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Ferndale, WA are hiring for Customer Program Manager jobs?

Cities near Ferndale, WA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Janicki Industries, Inc.

Sedro Woolley, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including aerospace, space, defense, marine, and architecture.
Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.
Department Summary:
The Program Manager oversees multiple direct reports to ensure the successful execution of project objectives across various customer accounts. This role requires expertise in company-wide procedures, standards, and expectations, with a strong focus on operational efficiency, continuous improvement, and business growth.
In addition to managing project teams, the Program Manager plays a vital role in supporting and advancing product development, business systems optimization, and strategic initiatives. Responsibilities include coordinating cross-functional collaboration, streamlining project workflows, and identifying opportunities for innovation and process improvement.
This position demands strong leadership, problem-solving, and decision-making skills to navigate complex engineering and manufacturing projects while ensuring alignment with company goals. The Program Manager fosters team development, provides mentorship, and maintains effective communication with stakeholders at all levels.
Roles & Responsibilities:
  • Allocate and manage Project Manager resources, balancing workload efficiency and development
  • Lead temporary cross-functional project teams for key programs and oversee customer management
  • Conduct risk assessments, enforce project management tools, and improve operational processes
  • Manage high-level project planning, utilizing departmental tools for scheduling and execution
  • Assist in developing and improving company products, processes, and procedures
  • Mentor Project Managers, conduct performance reviews, and guide professional growth
  • Provide sales support and ensure customer satisfaction through relationship management
  • Demonstrate professionalism under pressure, managing deadlines efficiently
  • Maintain cooperative behavior, fostering collaboration with teams and leadership
  • Uphold punctuality and reliable attendance, recognizing both as essential to job performance
  • Perform additional responsibilities as required to support organizational success

Basic Qualifications:
  • Bachelor's degree in a technical or engineering-related field
  • Minimum of 4 years of industry experience
  • Strong analytical and problem-solving skills, with a proactive, inquisitive, and intuitive approach to challenges
  • Excellent written and verbal communication skills, with the ability to distill complex information into clear and concise messaging
  • Exceptional project management abilities, demonstrated through a proven track record of successfully managing and executing projects to meet deadlines
  • Strong leadership and interpersonal skills, with the ability to collaborate effectively and influence stakeholders at all level
  • Ability to thrive in a fast-paced, dynamic environment, balancing multiple priorities with efficient and effective time management
  • High level of integrity, professionalism, and discretion in handling confidential information.
  • Exceptional verbal and written communication skills in English, with experience presenting to executives, managing customer relations, and negotiating contracts
  • Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3).
  • This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.

Preferred Qualifications:
  • Master's degree preferred

Detailed Wage Information:
Wage range for this role is between $115,000 - $150,000 plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. The range provided is Janicki's estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities
Benefits:
  • Medical, Dental, and Vision insurance with employer contribution
  • Disability insurance as well as Life/AD&D insurance
  • HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
  • 401k with employer matching
  • Paid time off and paid holidays (including two floating holidays)
  • Education reimbursement program
  • Several shift options
  • Premium pay for off-shifts
  • Premium pay for security clearance if applicable

Not sure that you'll be the perfect fit for this role? You should still apply! We'll review your application for other opportunities. We are always on the lookout for talented people!
By applying for this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.
Janicki Industries is an Equal Opportunity Employer. Janicki Industries does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, marital or familial status, physical or mental disability, genetic information, age, retaliation, veteran/military service status, or any other legally protected status. Janicki is proud to be a military friendly employer.
Applicants or employees wishing to view a copy of Janicki Industries' Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (360) 404-1997.
As a federal government contractor and a recipient of federal funding, Janicki is required to abide by federal drug testing requirements (including preemployment drug testing for cannabis). Additionally, because of Janicki's work on aerospace products and the high volume of safety sensitive positions, Janicki takes the safety of its employees very seriously and requires that employees pass a preemployment drug test prior to starting employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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