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Customer Program Manager Jobs in Seattle, WA (NOW HIRING)

Collabera

Program Manager

Redmond, WA

Manage large programs and complex projects involving multiple parties/organizations with ... Launching a new customer engagement program. * Setting up some programs around engaging with a new ...

CHIEF SEATTLE CLUB

Program Manager

Seattle, WA · On-site

$81K - $103K/yr

Program Manager Effective Date: 7/1/26 Reports to: Supportive Housing Director Pay Range: $81,444 ... Exceptional customer service and problem-solving skills. * Ability to handle complaints/conflicts ...

CHIEF SEATTLE CLUB

Program Manager

Seattle, WA · On-site

$81K - $103K/yr

Program Manager Effective Date: 7/1/26 Reports to: Supportive Housing Director Pay Range: $81,444 ... Exceptional customer service and problem-solving skills. * Ability to handle complaints/conflicts ...

360 IT Professionals

Program Manager

Redmond, WA

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... program implantations. Qualifications print service experience Additional Information Unfeigned ...

SRI Tech solutions Inc

Program Manager

Seattle, WA · On-site

Program Manager Location: Redmond WA. Duration: Contract. Monitor dashboard for capacity - Respond ... with customers to follow-through on technical aspects of usage - Create and provide weekly ...

SRI Tech solutions Inc

Program Manager

Seattle, WA · On-site

Program Manager Location: Redmond WA. Duration: Contract. Monitor dashboard for capacity - Respond ... with customers to follow-through on technical aspects of usage - Create and provide weekly ...

Zenix Aerospace Inc

Program Manager - Damar

Monroe, WA · On-site

$73K - $105K/yr

Given its breadth of capabilities and strong customer relationships, we have substantial content on the aviation industry's most popular aircraft. The Program Manager 2 serves as a critical liaison ...

TriOptus LLC

Sr. Program Manager

Seattle, WA · On-site

$132K - $132K/yr

As a Program Manager, you'll take the lead as you... • Develop and manage the technology cycle of strategic planning and delivery of customer value • Drive and manage processes that improve ...

The Salvation Army

JMFL Program Manager

Tacoma, WA

$31.73 - $32.69/hr

JMFL Program Manager REPORTS TO: Corps Officers STATUS: Non-Exempt, 40 hrs/week plus On-Call ... Customer service mindset * Sensitivity to and understanding of the comprehensive mission of The ...

AeroTEC Inc.

PROGRAM MANAGER I

Seattle, WA

Lead routine customer communications, program reviews, and status reporting. * Build strong ... Track and manage program budgets, revenue, and cash flow. * Prepare, review, and update Estimates ...

Salvation Army

JMFL Program Manager

Tacoma, WA · On-site

$31.73 - $32.69/hr

JMFL Program Manager REPORTS TO: Corps Officers STATUS: Non-Exempt, 40 hrs/week plus On-Call ... Customer service mindset * Sensitivity to and understanding of the comprehensive mission of The ...

Anduril Industries

Senior Program Manager

Bellevue, WA

$130K - $131K/yr

Navigate customer change requests while maintaining program velocity * Ensure decisions support ... Manage sub contractors, as required, to performance, schedule and budget REQUIRED QUALIFICATIONS ...

Verathon Inc.

Senior Program Manager

Bothell, WA · On-site

$153K - $193K/yr

Senior Program Manager Location US-WA-Bothell ID 2026-1769 Position Type Full Time Work Model Onsite Company Overview Verathon is a global medical device company focused on supporting customers by ...

Anduril Industries

Senior Program Manager

Bellevue, WA · On-site

$130K - $130K/yr

They are seeking an experienced Senior Program Manager to lead efforts in the Warfighter Systems ... with your teams, customers, and peers while holding yourself and the cross functional team ...

Sidram Technologies

Technical Program manager

Redmond, WA · On-site

$144K - $187K/yr

Redmond, WA Customer: Microsoft Visa: USC / H4EAD / H1B C2C & w2 JD: The Technical Program Manager is responsible for working with a US-based TPM in executing programs/projects including driving ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Seattle, WA

Customer Program Manager information

See Seattle, WA salary details

$10

$61

$96

How much do customer program manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer program manager in Seattle, WA is $61.54, according to ZipRecruiter salary data. Most workers in this role earn between $41.06 and $79.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Seattle, WA are hiring for Customer Program Manager jobs? Cities near Seattle, WA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $128,009 per year, or $61.5 per hour.

Program Manager, Human Data Operations (Seattle)

mpathic

Seattle, WA • On-site

$120K - $150K/yr

Full-time

Posted 27 days ago

Job description

About mpathic
mpathic is building the future of trustworthy AI. Grounded in behavioral science and human-centered design, we provide the infrastructure for building AI systems that are safe, aligned, and emotionally intelligent.
Building on our work in areas like RL gyms, red teaming, and benchmarking, we are creating the foundation for training, probing, and measuring advanced AI systems reliably, auditably, and at scale.
Position Overview
mpathic is seeking a Program Manager, Human Data Operations to lead the execution of complex AI safety, evaluation, human data and red teaming for leading AI companies. You will report directly to the Co-Founder/Chief Innovation Officer. This role owns end-to-end delivery across cross-functional project teams and is accountable for project execution, quality, stakeholder communication, and customer outcomes.
The ideal candidate has significant experience managing large-scale services operations, including distributed teams of experts, annotators, reviewers, red teamers, contractors, and quality assurance personnel. They are comfortable operating in fast-paced startup environments where priorities evolve quickly and successful delivery requires proactive communication, operational rigor, and strong judgment.
You will act as the connective tissue between Data Services, QA, Engineering, AI/ML, Product, Data Science, and customer-facing teams-translating ambiguous customer and operational needs into dependable delivery, and keeping the many people involved aligned around what we are building and why.
This is a role about both execution and leadership. You should be as comfortable coordinating distributed expert workflows and managing customer expectations as you are building systems that improve project visibility, quality, and throughput. You will start as a hands-on individual contributor owning your delivery pod, with room to shape how program management scales here as the team grows.
What You'll Accomplish
In your first 60-90 days you'll...
  • Build a deep understanding of mpathic's human data, AI safety, red teaming, evaluation, annotation, QA, and reporting workflows, and a clear picture of how work flows from contract handoff to final delivery.
  • Shadow and then take ownership of one or more active client programs -driving timelines, deliverable tracking, staffing coordination, risk management, and stakeholder communication.
  • Become proficient in the systems, tools, trackers, reporting mechanisms, and communication workflows used across projects.
  • Establish trusted working relationships with leadership, execution teams, customers and stakeholders internally and externally
  • Begin identifying operational bottlenecks, process gaps, and opportunities for improvement.

In your first year you'll...
  • Own end-to-end delivery planning, staffing, execution, quality management, and reporting for multiple concurrent customer engagements.
  • Coordinate cross-functional project pods consisting of experts, annotators, reviewers, red teamers, QA personnel, researchers, engineers, and data scientists.
  • Build scalable systems that improve project visibility, quality, throughput, or operational efficiency.
  • Partner with executives and functional leaders to forecast capacity and support business growth.
  • Contribute to customer expansion opportunities through exceptional delivery and stakeholder management.
  • Help define how program management scales at mpathic as the platform and team grow.

You'll Thrive in This Role If You...
  • Translate ambiguity into execution: you can take a complex, evolving customer program and turn it into a clear project plan, a staffing model, and a risk-managed delivery path.
  • Bring operational rigor and strong judgment, and can proactively identify risks before they impact delivery commitments.
  • Have designed or managed annotation workflows, QA processes, or expert-driven data programs, and understand what it takes to make human-data operations trustworthy at scale.
  • Understand modern AI evaluation, red teaming, and human-in-the-loop concepts, and how to operationalize them into repeatable, measurable workflows.
  • Are comfortable with high-stakes, sensitive subject matter such as AI safety, red teaming, and trust & safety, and bring care for both customers and the teams doing the work.
  • Communicate crisply across project plans, status updates, and escalation paths, and can align distributed teams around ownership and timelines without relying on authority.
  • Are energized by being the connective tissue across Human Data, QA, Engineering, Product, Research, and Customer Success teams.
  • Have delivered large-scale programs in complex operational environments, shown through what you have delivered rather than years on a résumé. Experience in AI safety, LLM evaluation, or trust & safety operations is a strong plus.

What You'll Do
Own Project Execution, Contract Handoff to Final Delivery (Core)
  • Be the single operational lead for the delivery pods you own, carrying each program from intake through staffing, execution, quality review, and customer sign-off.
  • Build and coordinate project teams
  • Establish project plans, staffing models, timelines, communication cadences, and risk mitigation plans.
  • Monitor project performance, utilization, throughput, quality metrics, and budget performance.

Manage Customer Relationships & Delivery Milestones
  • Manage customer expectations and delivery milestones throughout the engagement lifecycle.
  • Lead internal project meetings, status reviews, and customer-facing reporting cadences.
  • Identify expansion opportunities and surface operational improvements to leadership.

Build Quality & Operational Systems
  • Define what "good" means for the programs you own, and the quality controls and QA processes that measure it.
  • Set annotation and human-data quality standards that are consistent, auditable, and humane for the people doing the work.
  • Build scalable operational systems that improve project visibility, quality, or throughput across the Human Data team.

Capture Inputs from Customers & Delivery Teams
  • Partner with pre-sales and customer-facing teams to translate customer requirements into executable delivery plans.
  • Bring front-line delivery insights into capacity planning and operational improvement on purpose.
  • Turn what you learn into systemic improvements rather than one-off workarounds.

Be the Connective Tissue
  • Keep Human Data, QA, Engineering, Product, Research, and Customer Success aligned on what is being delivered and why.
  • Translate between operational, technical, and commercial perspectives so the right tradeoffs get made.

About the Team
You will work closely with:
  • Human Data leadership and QA leads: to staff, coordinate, and deliver high-quality programs.
  • Engineering, AI/ML, and Research: to resolve technical blockers and integrate tooling into workflows.
  • Sales and Customer Success: to align what we deliver with customer needs, expectations, and expansion opportunities.
  • We value operational excellence, systems thinking, and high standards for quality, clarity, and auditability.

Required Experience
  • 5+ years of program management, project delivery, operations leadership, or related experience.
  • Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows.
  • Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel.
  • Experience managing customer-facing programs with executive stakeholders.
  • Experience operating in startup or high-growth environments.

Preferred Qualifications
  • PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred.
  • Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations.
  • Experience building scalable operational systems and quality management processes.

Apply Even If You Don't Check Every Box
If you're excited about bringing clinical judgment, training excellence, and quality systems into AI safety evaluation work-and want to help ensure emotionally grounded AI systems are safe and trustworthy-we'd love to hear from you.

Apply