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Customer Program Manager Jobs in Phoenix, AZ (NOW HIRING)

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Inserso

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting representatives, subcontracting partners, corporate department leads, and senior leadership to ensure the ...

Inserso

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting representatives, subcontracting partners, corporate department leads, and senior leadership to ensure the ...

Inserso Corporation

Program Manager

Chandler, AZ · On-site

$150 - $210/hr

The Program Manager will collaborate with team leads, customer stakeholders and contracting representatives, subcontracting partners, corporate department leads, and senior leadership to ensure the ...

New

The Atlas Group

Senior Program Manager

Phoenix, AZ

$109K - $109K/yr

Lead assigned aerospace customer programs throughout the entire program lifecycle. * Serve as the primary customer liaison, building strong relationships and ensuring exceptional customer ...

The Atlas Group

Senior Program Manager

Phoenix, AZ · On-site

$109K - $109K/yr

Lead assigned aerospace customer programs throughout the entire program lifecycle. * Serve as the primary customer liaison, building strong relationships and ensuring exceptional customer ...

The Atlas Group

Senior Program Manager

Phoenix, AZ · On-site

$109K - $109K/yr

Lead assigned aerospace customer programs throughout the entire program lifecycle. * Serve as the primary customer liaison, building strong relationships and ensuring exceptional customer ...

Avnet, Inc.

Manager, Program Management

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Program Manager Leads, responsible for small- and large-scale, multi-million-dollar, complex ...

Avnet, Inc.

Manager, Program Management

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Program Manager Leads, responsible for small- and large-scale, multi-million-dollar, complex ...

Avnet LLC

Manager, Program Management

Chandler, AZ · On-site

$120 - $180/hr

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Program Manager Leads, responsible for small- and large-scale, multi-million-dollar, complex ...

Ralliant

Sr Program Manager

Chandler, AZ · On-site

$104.30 - $193.70/hr

Manage multiple complex programs simultaneously, including large‑scale programs exceeding $100M ... Lead customer communications, contract negotiations, proposal activities, and pricing discussions.

Crane Company

Program Manager

Chandler, AZ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Phoenix, AZ

Customer Program Manager information

See Phoenix, AZ salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in Phoenix, AZ is $53.70, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $68.99 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Phoenix, AZ are hiring for Customer Program Manager jobs?

Cities near Phoenix, AZ with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,347 per year, or $51.6 per hour.

Customer Program Manager

Vallen

Phoenix, AZ • On-site

Full-time

Re-posted 4 days ago

Job description

Position Summary:

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.

The Program Manager works crossfunctionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.

Essential Duties and Responsibilities:

Strategic Sales & Vendor Management

  • Collaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.
  • Develop and execute costsavings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.
  • Drive shareofwallet growth by expanding product and service penetration across safety, PPE, and MRO categories.
  • Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.
  • Serve as a subjectmatter expert on safety and MRO programs, aligning vendor capabilities with customer needs.

Monthly Business Reviews (MBRs) & Customer Engagement

  • Lead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.
  • Prepare, analyze, and present performance metrics, including:
    • YeartoDate (YTD) Spend
    • YTD Documented Cost Savings
    • Status of Ongoing CostSavings Projects
    • Accounts Receivable (AR) Status
    • Customer Dedicated Inventory, Vending, and VMI Performance
    • KPI Progress, Trends, and Action Plans
  • Identify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.
  • Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.

Program Execution & CrossFunctional Collaboration

  • Partner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.
  • Monitor service performance, inventory strategies, and compliance to contractual agreements.
  • Ensure all customer programs deliver measurable results and align with agreedupon KPIs.

Job Qualifications & Experience:

  • Bachelor's degree preferred or equivalent professional experience.
  • Experience in MRO, safety distribution, industrial supply, or related field.
  • Strong analytical skills with the ability to interpret data and communicate insights.
  • Proven ability to manage complex customer programs and crossfunctional initiatives.
  • Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.
  • Excellent presentation, communication, and relationshipmanagement skills.
  • Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.

Key Competencies

  • Strategic thinking and problem solving
  • Customercentric mindset
  • Financial and costsavings analysis
  • Project and program management
  • Vendor and stakeholder collaboration

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