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Customer Program Manager Jobs in Gilbert, AZ (NOW HIRING)

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Inserso

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting representatives, subcontracting partners, corporate department leads, and senior leadership to ensure the ...

Inserso

Program Manager

Chandler, AZ · On-site

The Program Manager will collaborate with team leads, customer stakeholders and contracting representatives, subcontracting partners, corporate department leads, and senior leadership to ensure the ...

Avnet, Inc.

Manager, Program Management

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Program Manager Leads, responsible for small- and large-scale, multi-million-dollar, complex ...

Ralliant

Sr Program Manager

Chandler, AZ · On-site

$114K - $114K/yr

This role serves as the primary customer-facing leader for assigned programs and is responsible for ... Qualifications • 6-10+ years of Program Management experience within aerospace, defense ...

Crane Company

Program Manager

Chandler, AZ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Crane Company

Program Manager

Chandler, AZ · On-site

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Western Alliance Bank

Program Manager

Phoenix, AZ

Job Title: Program Manager Location: Block 23 What you'll do: As a Program Manager in the ... Advanced influencing skills and ability to gain buy-in across multiple customers/stakeholders.

U.S. Army Corps of Engineers

Program Manager

Phoenix, AZ · On-site +1

$147K - $197K/yr

Oversees automated program management and budgeting systems that support budget formulation ... Customer Service * Decisiveness * Flexibility * Interpersonal Skills * Problem Solving * Resilience ...

New

Avnet, Inc.

Program Manager

Chandler, AZ

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Manages required activity with various support organizations in support of delivering customer ...

Avnet, Inc.

Program Manager

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Manages required activity with various support organizations in support of delivering customer ...

BAE Systems

Program Mgr

Phoenix, AZ · On-site

$107K - $182K/yr

S. Military and other commercial / international customers. As a Program Manager, you will manage several programs within our aviation protection product area throughout their entire lifecycle. In ...

Avnet, Inc.

Program Manager

Chandler, AZ · On-site

We're driven to help our customers around the world succeed and we do so by earning the trust of ... Manages required activity with various support organizations in support of delivering customer ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Gilbert, AZ

Customer Program Manager information

See Gilbert, AZ salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer program manager in Gilbert, AZ is $53.92, according to ZipRecruiter salary data. Most workers in this role earn between $35.96 and $69.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Gilbert, AZ are hiring for Customer Program Manager jobs? Cities near Gilbert, AZ with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Gilbert, AZ as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,154 per year, or $53.9 per hour.

Customer Program Manager

Vallen

Phoenix, AZ • On-site

Full-time

Re-posted 15 hours ago

Job description

Position Summary:
The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.
The Program Manager works cross-functionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.
Essential Duties and Responsibilities:
Strategic Sales & Vendor Management
  • Collaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.
  • Develop and execute cost-savings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.
  • Drive share-of-wallet growth by expanding product and service penetration across safety, PPE, and MRO categories.
  • Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.
  • Serve as a subject-matter expert on safety and MRO programs, aligning vendor capabilities with customer needs.

Monthly Business Reviews (MBRs) & Customer Engagement
  • Lead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.
  • Prepare, analyze, and present performance metrics, including:
    • Year-to-Date (YTD) Spend
    • YTD Documented Cost Savings
    • Status of Ongoing Cost-Savings Projects
    • Accounts Receivable (AR) Status
    • Customer Dedicated Inventory, Vending, and VMI Performance
    • KPI Progress, Trends, and Action Plans
  • Identify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.
  • Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.

Program Execution & Cross-Functional Collaboration
  • Partner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.
  • Monitor service performance, inventory strategies, and compliance to contractual agreements.
  • Ensure all customer programs deliver measurable results and align with agreed-upon KPIs.

Job Qualifications & Experience:
  • Bachelor's degree preferred or equivalent professional experience.
  • Experience in MRO, safety distribution, industrial supply, or related field.
  • Strong analytical skills with the ability to interpret data and communicate insights.
  • Proven ability to manage complex customer programs and cross-functional initiatives.
  • Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.
  • Excellent presentation, communication, and relationship-management skills.
  • Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.

Key Competencies
  • Strategic thinking and problem solving
  • Customer-centric mindset
  • Financial and cost-savings analysis
  • Project and program management
  • Vendor and stakeholder collaboration

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