Customer Program Manager Jobs in Gilbert, AZ (NOW HIRING)

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary:

Identifies opportunities for global business expansion in support of the customer offshore design and manufacturing. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Planning and managing the migration of sales to meet product delivery, customer service, and revenue goals.

Principal Responsibilities:

• Delivers customer-focused, value-added sales support by aligning client needs with effective solutions that drive business growth for the company and its partners
• Responsible for planning and managing programs and projects to achieve product delivery, customer service, and revenue objectives, including responsibility for end-to-end sales order processing and management to ensure accuracy and timely fulfillment.
• Assist with coordinating sales and support team efforts in assigned accounts/territories/regions.
• Reviews customer requirements, identifies tasks, assigns and coordinates resources and creates/tracks project schedules.
• Ability to rapidly make prudent business decisions based on data analytics and craft sales and supply chain strategies.
• Collaborating between global sales teams, support teams, internal and external stakeholders globally.
• Responsible for the linkage between design and supply chains by connecting the design and fulfillment region resources and ensuring that design region resources are compensated based on pre-agreed norms.
• Tracks outbound manufacturing migrations for the company's customers.
• Gathering and documenting changes in such things as line card pricing, margins and revenue analysis.
• Updates and maintains critical business information in a databases which serve as the migration information system.
• Creates custom migration strategies for design region customers and executes based on set strategies.
• Ensures inter-regional margin splits are reported by fulfillment region so that the company's design and fulfillment regions share return-on-investment.
• Other duties as assigned.

Job Level Specifications:

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.

Work Experience:

• Typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• Proficient in Excel particularly Vlookup function, strong communication and customer service skills required.
• Critical thinking
• Innovative mindset
• Strong customer service skills

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What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.