Customer Program Manager Jobs in Gilbert, AZ (NOW HIRING)

Job Title:

Program Manager

Location:

Block 23

What you'll do:

As a Program Manager in the Enterprise Project Management Office (EPMO) you'll help lines of business develop and execute strategic roadmaps. This entails capturing the strategic vision of business heads and helping to distill and organize the strategic goals and objectives in executable programs and projects through operational and investment planning activities and business case development. You'll consistently keep the overall goal of supporting a growing back at the forefront of all their planning and analysis while managing business strategic road maps as programs.
You'll have exposure to and inuence with senior members of departments relative to programs and will prepare appropriate consumable documentation for meetings with various audiences. You'll establish trust with the lines of business you support and manage the budget, initiatives, resource maximization and introducing enterprise changes due to strategic visions through planning and executing on people change management plans. You'll be responsible for the overall completion of a program within the larger organization's project portfolio. You may manage a small team of Project Managers, and other EPMO resources assigned to support their programs.

• Develop trust with your assigned business lines and help draft their strategic plan in line with the organization's objectives through collaborative discussions with business partners, shared services, and risk management. Decompose strategic plans into programs/workstreams. May include complex multi-workstream Bank strategic initiatives. Manage and utilize change management techniques to execute according to dened timelines keeping in mind time and expense usage.
• Help manage and track the Program Portfolio. Provide program-level metrics to assess and track nancials, risk, resources and other key Program Management functions to the businesses you support as well as leadership. Identify, document, and resolve dependencies related to people, product, and processes across all WAB Program efforts.
• Help direct and evaluate Program Management vision and build out of executable projects for inclusion in the master plan/schedule of Enterprise Programs/Projects the EPMO maintains and manages. Provide assistance and coaching to other project managers to ensure sound and feasible plans, compliance, risk mitigation, communication and relationship building.
• Continually assess risk at multiple levels leveraging Enterprise Risk Management best practices and collaboration with the 2nd line of defense. Document and drive continuous process improvement for Program Management as well as other maturity opportunities as outlined in the strategic plan.
• May lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

• 7+ years of related experience in Project Management or similar field.
• Bachelor's degree in related field required; Masters or MBA in related field preferred.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced experience working on project-based teams.
• Advanced experience in various EPMO functions including governance, resource capacity management, talent development and technology program management.
• Advanced experience drafting strategic plans.
• Advanced experience communicating with various stakeholder levels, including senior leadership.
• Advanced influencing skills and ability to gain buy-in across multiple customers/stakeholders.
• Advanced financial industry experience preferred.
• Advanced speaking and writing communication skills.
• Advanced process mapping documentation skills preferred.
• Project Management Professional preferred.
• ADKAR certification preferred.
• May require up to 25% travel.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation