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Customer Program Manager Jobs in Phoenix, AZ (NOW HIRING)

Program Manager

Phoenix, AZ · On-site

$147K/yr

... program management systems, policy development, and performance metrics. Position is location ... Customer Service * Decisiveness * Flexibility * Interpersonal Skills * Problem Solving * Resilience ...

Program Manager

Goodyear, AZ · On-site

$102K - $135K/yr

Safety I Quality I Customer Obsession I Speed I Agility Role Overview The Project Manager is ... Maintains project database by writing computer programs, entering and backing up data. * Maintains ...

Effectively presents and justifies findings and recommendations to management and customers, as appropriate, to gain approval. • May manage projects and programs that cross multiple departments ...

Safety I Quality I Customer Obsession I Speed I Agility Role Overview The Project Manager is ... Maintains project database by writing computer programs, entering and backing up data. * Maintains ...

Program Manager

Phoenix, AZ · On-site

$55K - $65K/yr

Strong computer skills, proficient with Microsoft Office products; experience with, or ability to rapidly learn CRM software Title: Program Manager Position Location: Phoenix, AZ Full-time Position ...

Title: Program Manager (Contingency) Belong, Connect, Grow, with KBR! Program Summary KBR ... The business unit supports customers across the Department of Defense, federal civilian agencies ...

Title: Program Manager (Contingency) Belong, Connect, Grow, with KBR! Program Summary KBR ... The business unit supports customers across the Department of Defense, federal civilian agencies ...

Act as the primary customer advocate, building strong relationships to deliver high-quality ... Strong program management, risk management, and time management skills, with the ability to ...

Showing results 41-60

Customer Program Manager information

See Phoenix, AZ salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer program manager in Phoenix, AZ is $53.70, according to ZipRecruiter salary data. Most workers in this role earn between $35.82 and $68.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Phoenix, AZ are hiring for Customer Program Manager jobs?

Cities near Phoenix, AZ with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $105,404 per year, or $50.7 per hour.

$172K - $186K/yr

Full-time

Re-posted 11 days ago


General Dynamics Mission Systems rating

7.9

Company rating: 7.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

128th of 244 rated software companies


Job description

Bachelor's degree or equivalent relevant experience is required, plus a minimum of 8 years of relevant experience; or Master's degree, plus a minimum of 6 years of relevant experience to meet managerial expectations.

CLEARANCE REQUIREMENTS:
Ability to obtain a Department of Defense Top Secret clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.


The responsibility is career-defining. So is the opportunity. At General Dynamics Mission Systems, we invent the technologies, products and services, that help our nation’s heroes keep our nation safe. The work is so advanced, our teams regularly redefine innovation and excellence for the world. If you’re looking for a challenge, you’ve just found it.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.
As a seasoned team leader, you’ll use proposal plans and strategies to lead a team in developing, defining, and implementing cohesive, integrated program/product, subcontractor, and material plans, and business plans that achieve overall current and long-term objectives of the program/product, business unit, and division. The Program Manager will identify needed resources for projects, define and assign major program roles, lead the establishment of and sets integrated WBS-based budget and schedule baselines, and monitor work accomplished to baseline plans to ensure rate of work completion is sufficient to meet program/product schedules. We’ll rely on you to balance program risks and opportunities with executable strategies to meet technical requirements and budgets, as well as manage people who lead cross-functional program teams in matrix organization that are focused on the delivery of a product or computer-based system from design to release for customers.

What you’ll experience:
  • Technologies that aren’t just top-notch, they’re often top-secret
  • A team of bold thinkers committed to exploring what’s next
  • Opportunities to gain new knowledge - as it’s discovered
What you bring to the table:
  • A Bachelor’s degree or equivalent plus a minimum of 8 years relevant experience; or Master's degree plus a minimum of 6 years relevant experience to meet managerial expectations
  • Strong knowledge of products and technologies including current and potential applications
  • Skilled in the development and implementation of product/program strategy and tactics
  • Exceptional communication skills to relay issues, impacts, and corrective actions on programs to internal and external representatives
What sets you apart:
  • Creative thinking with the ability to multi-task
  • Commitment to ongoing professional development
  • Team player who thrives in collaborative environments and revels in team success
  • Identifies opportunities to apply AI for continuous improvement and innovation

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
USD $172,563.00 - USD $186,719.00 /Yr.

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans


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