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Customer Program Manager Jobs in Chicago, IL (NOW HIRING)

Hendrickson USA, LLC

Program Manager

Woodridge, IL · On-site

$100K - $160K/yr

This Program Manager will: * Lead and manage Simultaneous Product and Process Development (SPPD ... Lead customer program launch meetings once the program has been accepted and resourced in the ...

Flex Ltd.

Program Manager

Buffalo Grove, IL · On-site

The Program Manager manages and oversees the end-to-end product lifecycle for a manufacturing ... Interfacing with customers, including solving customer problems, building relationships, and ...

Flex

Program Manager

Buffalo Grove, IL · On-site

The Program Manager manages and oversees the end-to-end product lifecycle for a manufacturing ... Interfacing with customers, including solving customer problems, building relationships, and ...

Wabtec

Program Manager

Chicago, IL · On-site

$120K - $150K/yr

As a Program Manager you are responsible for the end-to-end delivery of complex rail signaling and ... Customer specifications (e.g., transit agencies, FRA/FTA processes) * Wabtec quality, safety, and ...

Wabtec

Program Manager

Chicago, IL

As a Program Manager you are responsible for the end-to-end delivery of complex rail signaling and ... Customer specifications (e.g., transit agencies, FRA/FTA processes) * Wabtec quality, safety, and ...

Beacon Hill

Program Manager

Northbrook, IL · On-site

our client is actively seeking a IT Program Manager to lead an conversional AI intuitive based out ... Experience with Sales Operations, Commercial, Customer Service, Marketing, HR, Finance, and e ...

Southern Company

Program Manager

Naperville, IL · On-site

$102K - $160K/yr

The Program Manager is accountable for ensuring the identification, prioritization, design ... SO) is a leading energy provider serving 9 million customers across the Southeast and beyond ...

Uber

Program Manager

Chicago, IL · On-site +1

Establish processes and performance management systems to improve customer experiences associated ... program. Find opportunities in our processes and operational models, driving strategic projects ...

Southern Company

Program Manager

Naperville, IL

The Program Manager is accountable for ensuring the identification, prioritization, design ... SO) is a leading energy provider serving 9 million customers across the Southeast and beyond ...

Southern Company

Program Manager

Naperville, IL

The Program Manager is accountable for ensuring the identification, prioritization, design ... SO) is a leading energy provider serving 9 million customers across the Southeast and beyond ...

NextRow Digital

Program Manager

Chicago, IL · On-site

The Program Manager will be responsible for the full lifecycle management of a large, highly ... Ensure deliverables/objectives are based on customer expectations and are within project scope.

NextRow Digital

Program Manager

Chicago, IL · On-site

The Program Manager will be responsible for the full lifecycle management of a large, highly ... customer expectations and are within project scope. Establishes procedures for scope control by ...

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Customer Program Manager information

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$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Chicago, IL is $55.75, according to ZipRecruiter salary data. Most workers in this role earn between $37.16 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Chicago, IL are hiring for Customer Program Manager jobs? Cities near Chicago, IL with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $115,968 per year, or $55.8 per hour.
Program Manager

Program Manager

Hendrickson USA, LLC

Woodridge, IL • On-site

$100K - $160K/yr

Full-time

Re-posted 17 days ago

Hendrickson rating

7.1

Company rating: 7.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

214th of 421 rated machine equipment manufacturers

Job description

The Truck Commercial Vehicle Systems Group of Hendrickson is looking for a Program Manager to join our team in Woodridge, IL!
This Program Manager will:
  • Lead and manage Simultaneous Product and Process Development (SPPD) teams to ensure successful new product launches by establishing goals and objectives for each functional group and monitoring performance.
  • Lead and manage Current Products (CP) teams to ensure successful implementation of internal and customer-driven product changes by establishing goals and objectives for each functional group and monitoring performance.
  • Develop and/or manage project timing, capital requests (CERs), capital budgets and product objectives (cost, weight, performance etc.).
  • Manage programs/projects from the study phase through the evaluation phase of the SOP4.4K process meeting the project schedule and ensuring proper submission of SOP4.4K deliverables.
  • Develop and update program metrics using standardized reporting tools and other methods as required.
  • Provide periodic updates to the SPPD Executive Committee.
  • Develop QOS metrics for programs, projects and team performance and provides regular updates.
  • Communicate regularly with all functional areas, including engineering, sales, marketing and supply chain management personnel regarding project goals, issues, and accomplishments.
  • Lead customer program launch meetings once the program has been accepted and resourced in the customer's organization.
  • Coordinate communication between various divisions, joint ventures, engineering groups, and customers as required.
  • Have frequent interface with customers, suppliers, and other stakeholders.
  • Ensure return on investment strategies are maximized.
  • Ensure manufacturing strategies are in alignment with program objectives.
  • Be responsible for development and execution of program launch plans to assure there is a plan for every part of the bill of material.
  • Facilitate development of cost models in generating customer proposals based on review of customer expectations, optimized sellable PN strategy and freight considerations.
  • Other duties as assigned.

The successful candidate will possess:
  • Bachelor's degree in program management, engineering, or business required.
  • Master's degree preferred
  • Minimum of 10 years of experience in engineering, marketing, or business with at least 5 years of project management experience in an Industrial business environment, preferably in the commercial vehicle industry.
  • Accounting and Financial planning skills desired.
  • Computer literacy in a Microsoft Office environment (Excel, Word, Project, PowerPoint), MRP (QAD) systems and PLM software (Teamcenter).
  • Flexibility to travel overnight as required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
In accordance with applicable pay transparency laws, the salary range for this position is $100,000 -$160,000 annually. Final compensation will be determined based on factors such as experience, education, qualifications, and other job-related criteria. This pay range is provided to ensure transparency and compliance with local, state, and federal regulations.
LIFE AT [H] - Hendrickson Careers
https://www.hendrickson-intl.com/work-for-us/life-at-hendrickson

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