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Customer Program Manager Jobs in Chicago, IL (NOW HIRING)

Bedloft

Chicago Program Manager

Chicago, IL · On-site

$22/hr

The Program Manager oversees daily operations at assigned partner school, including scheduling, dispatching, customer communication, and assisting with seasonal delivery and pick up activities. This ...

Apex Fintech Solutions

Senior Program Manager

Chicago, IL

$119K - $120K/yr

... 22+ million end customers. At Apex, we are changing how the securities industry operates by ... This role involves managing project portfolios and ensuring the successful delivery of program ...

Advantech

Technical Program Manager

Chicago, IL · On-site

$85K - $92K/yr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Wintrust

Advanced Program Manager

Northbrook, IL · Hybrid

$85K - $110K/yr

Program Managers lead the program's strategy, implementation, and delegation and will work closely ... Represent the voice of the customer (business unit) during the technology project life cycles.

Zebra Technologies

Program Manager, Senior

Lincolnshire, IL

$122K - $122K/yr

... anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra ... Zebra's Sr Program Managers are responsible for the successful launch of Zebra's products and ...

Wintrust

Advanced Program Manager

Northbrook, IL · On-site

$85K - $110K/yr

Program Managers lead the program's strategy, implementation, and delegation and will work closely ... Represent the voice of the customer (business unit) during the technology project life cycles.

Independence Pet Group

Program Manager, Senior

Chicago, IL · On-site

$119K - $120K/yr

The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience.

Zebra Technologies

Technical Program Manager

Lincolnshire, IL · Hybrid

$135K - $175K/yr

Technical Program Manager, Senior Technical and solutions senior program manager responsible for ... Ability to translate customer problems into solution requirements. * Leads system integration ...

Zebra Technologies

Technical Program Manager

Lincolnshire, IL · On-site

$135K - $175K/yr

Technical Program Manager, Senior Technical and solutions senior program manager responsible for ... Ability to translate customer problems into solution requirements. * Leads system integration ...

Mondo

Senior Program Manager

Northbrook, IL · On-site

$75 - $95/hr

Lead end-to-end delivery of an AI-powered customer service chatbot implementation * Drive roadmap planning, project execution, timeline management, and stakeholder communication * Partner with ...

TEKsystems

GCP Program Manager

Chicago, IL · Remote

$76 - $86/hr

The Program Manager will lead the overall strategy, governance, execution, and adoption efforts for ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

Eaton

Program Manager, Microsoft

Glendale Heights, IL · On-site

$129K - $189K/yr

The primary function of the Microsoft Program Leader, Project Management is to act as the customer's single point of contact for post-order activities associated with active projects. This position ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Chicago, IL

Customer Program Manager information

See Chicago, IL salary details

$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer program manager in Chicago, IL is $55.75, according to ZipRecruiter salary data. Most workers in this role earn between $37.16 and $71.63 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Chicago, IL are hiring for Customer Program Manager jobs?

Cities near Chicago, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $115,968 per year, or $55.8 per hour.

Senior Program Manager

Thales Defense & Security, Inc.

Aurora, IL • On-site

$137K - $176K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Thales Defense & Security, Inc. (TDSI) Headquartered in Clarksburg, MD, is a U.S. company that has been serving domestic and international defense Air, Land and Sea domains for 60+ years. With over 1,000 employees, TDSI and its four subsidiaries (Advanced Acoustic Concepts, Digital Receiver Technology, Tampa Microwave, and Trusted Cyber Technologies), supports U.S. Joint Services, special operations forces and multi-national partners with a variety of communication, visualization, signal intelligence/electronic warfare, and sensor/sonar capabilities. TDSI's key technologies include tactical handheld radios, expeditionary satellite terminals, helmet-mounted displays, optics and target recognition capability, advanced radars, undersea sensing and missile systems. Lives depend on what we do!
Top Benefits (Subject to terms of applicable policies/plans)
  • Competitive Salary
  • Yearly Incentive Compensation Plan
  • Medical insurance for self and eligible family members
  • Generous 401(k) program - up to 7% company contribution and 100% immediate vesting
  • Tuition Reimbursement
  • Paid wellness, vacation, and holiday leave
  • Paid maternity, paternity, and parental leave
  • 9/80 Work Schedule (every other Friday off)
  • Hybrid working environment

The Helmet Mounted Display (HMD) business unit of Thales Defense & Security, Inc. is a leading innovator in helmet mounted display technology. We have an opening for a Senior Program Manager (PM) in our Aurora, IL office to support development and production programs in the military market.
This position will report to the Director of Program Management and requires close coordination with other departments including Engineering, Production, Quality Assurance, Finance, Business Development, and Contracts. Coordination with Thales Group offices in other countries may also be required to successfully execute joint programs.
Responsibilities
  • Management of multiple assigned programs ensuring compliance with all Thales program management processes and procedures, including development of program plans, task definitions, schedules, budgets, program technical requirements, resource requirements and risk management on all assigned programs.
  • Provision of timely reporting to senior leadership with details on program status and performance.
  • Conduct regular cross-functional meetings to review status towards objectives and identify issues early in the program.
  • Responsible for customer communication and satisfaction, including follow-on business quotes and proposals.
  • Management of technical and financial risks and ability to lead/conduct of technical reviews.
  • As identified, responsible as capture lead for specific proposal efforts and supporting other proposal efforts with budget and schedule information.
  • Responsible for ensuring coordination of activities with subcontractors, vendors and suppliers as necessary to support assigned programs.
  • Responsible for ensuring effective Thales scope directions from the customer and suppliers are appropriately processed through the contract.
  • Coordinate and foster proper communication between the customer and the program team.

Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • U.S. Citizenship required. - Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
  • Bachelor's degree required, preferably in related technical field.
  • Minimum 4-8 years as a Program Manager, including prior experience in a hands-on engineering role (software, electrical, mechanical, systems, etc.)
  • Basic accounting and financial knowledge and profit-oriented business sense as well as effective negotiating skills.
  • Excellent organizational skills and work ethic.
  • Ability to work in a team environment and interact with employees in all departments and functions.
  • Computer proficiency required and experience with Microsoft Project or equivalent.
  • Excellent written and verbal communication skills with experience managing small teams, working effectively in a matrix team structure, setting business growth objectives and achieving results.
  • Ability to travel up to 25% domestically and internationally.

Preferred Qualifications
  • US government/ DOD contracting experience/ understanding of required processes for reporting through major defense contractors highly preferred.
  • Commercial Avionics Industry background.
  • Experience working cross functionally along with a familiarity of full product lifecycle for complex systems.
  • Experience with avionics modification programs for either fixed and/or rotary wing.
  • EVMS experience.
  • PMP certification.
  • Conversational fluency in French or Korean

The annualized pay range for this role is $137,844-$176,134 along with a target incentive compensation plan (ICP) of 10%. The pay range provided is a good faith estimate representative of the experience level for the role described above. TDSI considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
For specific questions about this job posting, candidates may contact the recruiter at careers@thalesdsi.com.
Thales Defense & Security, Inc. is committed to non-discrimination as applicable under federal, state and local laws. We are an E-Verify Employer.
If you need an accommodation or assistance in order to apply for a position with Thales Defense & Security, Inc., please call Human Resources at 202-961-1016.
#LI-JD1 #LI-Hybrid

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