ZipRecruiter

Log In

1

Customer Program Manager Jobs in Aurora, IL (NOW HIRING)

Prince Industries, Inc.

Program Manager

Carol Stream, IL · On-site

$95 - $125/hr

Job Summary The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This ...

Prince Industries LLC

Program Manager

Carol Stream, IL · On-site

$90 - $140/hr

Job Summary The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This ...

Prince Industries LLC

Program Manager

Carol Stream, IL · On-site +1

Job Summary The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This ...

Prince Industries LLC

Program Manager

Carol Stream, IL · On-site

Job Summary The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This ...

Prince Industries LLC

Program Manager

Carol Stream, IL · Remote

Job Summary The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This ...

Socket.dev

Program Manager

Carol Stream, IL · On-site

$85 - $110/hr

Job Summary The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This ...

OnSite Partners LLC

Client Program Manager

Chicago, IL · On-site

$60 - $80/hr

Collaborate with other client program managers, sales, marketing, and product teams to deliver programs, build customer relationships, and ensure seamless client onboarding and program implementation.

AIG

Program Manager

Chicago, IL · On-site

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

Hendrickson USA, LLC

Program Manager

Woodridge, IL · On-site

Serve as the primary customer-facing lead for assigned programs, including facilitating launch meetings, managing stakeholder expectations, and coordinating communication throughout the program ...

CNH Industrial N.V.

Program Manager

Oak Brook, IL · On-site

Job Purpose The Program Manager owns successful delivery of the program achieving all business and customer commitments for performance, quality, timing & cost. This role will lead the end-to-end ...

NextRow Digital

Program Manager

Chicago, IL · On-site

The Program Manager will be responsible for the full lifecycle management of a large, highly ... Ensure deliverables/objectives are based on customer expectations and are within project scope.

Ift

Program Manager

Chicago, IL · On-site

$70 - $75/hr

Careers At Institute of Food Technologists The Program Manager supports the execution of Global ... To ensure operational efficiency and meet the changing needs of our customers and our Business ...

next page

Showing results 1-20

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Aurora, IL

Customer Program Manager information

See Aurora, IL salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Aurora, IL is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Aurora, IL are hiring for Customer Program Manager jobs?

Cities near Aurora, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Aurora, IL as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $111,522 per year, or $53.6 per hour.

Principal Customer Program Manager - Energy Efficiency Marketing

WEC Energy Group (WEC)

Chicago, IL • On-site

$169K/yr

Full-time

Posted 4 days ago

WEC Energy Group rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Principal Customer Program Manager - Energy Efficiency Marketing in our Chicago, Illinois location.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Sr/Principal Customer Program Manager - Energy Efficiency Marketing is responsible for building awareness of and inspiring customer participation in our company’s energy efficiency programs for Peoples Gas and North Shore Gas. The ideal candidate has experience developing and executing engagement campaigns, managing internal teams and external contractors, and working with leadership teams to implement strategic initiatives.  In the role, the candidate will leverage their experience in long-term strategic planning, communications, and be adept at managing day-to-day marketing activities on-time and on-budget. 

Job Responsibilities
  • Leads efforts to establish brand positioning and develops strategic marketing plans to achieve energy efficiency portfolio participation, savings, and spend goals
  • Directs the development and implementation of customer focused communication initiatives to strategically support utility portfolio and program marketing plans
  • Manages budget, requests for proposal and contracting related to all portfolio and program energy efficiency marketing activities
  • Supervises internal marketing staff and external marketing and outreach contractors/subcontractors to ensure effective execution of the energy efficiency marketing strategies in a timely and cost-effective manner
  • Presents on utility energy efficiency marketing initiatives to external and internal engagements
  • Cultivates and manages external partnerships beneficial to driving energy efficiency marketing strategies key sponsorship organizations and related industry organizations
  • Partners with internal teams including Corporate Communications and Governmental Affairs as well as external utility marketing peers to coordinate marketing plans and deliver related initiatives
  • Oversees preparation of professional presentations and relevant materials
  • Evaluates effectiveness and impact of current marketing initiatives with tracking and analysis to inform and guide future activities
  • Presents ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets

This is a job family (Senior Customer Program Manager / Principal Customer Program Manager) posting where the experience of the selected candidate will determine the level offered

Minimum Qualifications
  • Bachelors degree with one of the preferred majors:  Marketing, Communications, Public Relations, Media, Business Administration, or related discipline
  • Senior Customer Program Manager requires 5+ years of experience in marketing, communications, public relations, media relations, community relations or related field
  • Principal Customer Program Manager requires 7+ years of experience in marketing, communications, public relations, media relations, community relations or related field
Preferred Qualifications
  • Experience in marketing utility energy efficiency programs and initiatives, including managing budgets and staff
  • Excellent interpersonal and communication skills (both written and verbal)
  • Demonstrated ability to represent the voice of a brand and bring success stories to life
  • Proven relationship-building skills at all levels of the organization
  • Proven success in developing marketing plans and campaigns
  • Strong project management, analysis, decision making and problem solving skills
  • Excellent organizational skills with the ability to prioritize, pay attention to detail and manage multiple tasks
  • Proficient in standard office software (MS PowerPoint, Word, Outlook, Excel, etc.)
  • Familiarity with marketing tools and analytics for graphic design, email marketing, social media, etc. 

End Date: 09/14/2026 

Pay Range Minimum:  $90,507.56 

Pay Range Maximum:  $169,135.98 

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.  At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
 

EEO/AA policies and statements

What WEC Energy Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply